MiniFridge.co.uk Reviews

Name: MiniFridge.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon, Warwickshire
Rating: 4.48

4.5 Rating 5,477 Reviews

88 %

of reviewers recommend MiniFridge.co.uk

4.5

Based on 5,477 reviews

Shipping & Delivery
Delivery Methods	Courier

Visit Website

Phone:

0345 034 6482

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon, Warwickshire
CV37 0RE

Write Your review

Tell us how MiniFridge.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MiniFridge.co.uk 5 star review on 4th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery over a week ago. I still do not have the item and you ask me to review!”

Helpful Report

Posted 9 years ago

“Tiny,can't get a bottle of water in it ,can of coke and that's the lot .Got It for work but totally useless don't know any way this could be beneficial to anyone .”

Helpful Report

Posted 9 years ago

“Having spent so long over the last 4 days trying to actually get the fridge that I'd ordered and paid for this will be a short review...DON'T BOTHER WITH THIS COMPANY unless you are happy to sit about in your home waiting for a fridge that will never turn up.”

Helpful Report

Posted 9 years ago

“Ordered on 4 July for next day dely. As was after 2pm the order was due on 6 July. Received email from Mini-fridge UK on 5 July saying the fridge had been dispatched, would be delivered on 6 July and giving me a tracking number. I tried to track several times but received the message 'no journey details available'. Took the day off to wait for the fridge...waited and waited. At 4:30pm called the delivery company. They said, they didn't have it, it had been sent to the wrong dispatch centre and they had let mini-fridge UK know earlier in the day. I called Mini-fridge, the lady said she couldn't help that evening but it looked as if the fridge had been delivered. I said it most definitely had not. Called the delivery company again who said it would 'probably' be delivered before 12pm on 7 July. Called mini-fridge again who said they would call me first thing on 7 July to let me know where it was. I explained that I had ordered from them for the 'next day delivery' as had visitors coming to stay in a self-contained unit and we needed a fridge for them. No call Friday morning, so I called Mini-fridge again. They then said it had never been in stock and that they had sent me an email on 5 July explaining this. Totally untrue! Interestingly, they were unable to send me a scan of this supposed email. They said the fridge was now in stock but I would need to wait until 10 July to receive it. I found out they were only about 40 minutes away and asked if they could do a special delivery of some kind but after at least 20 minutes (my call to them) on the phone they said they couldn't do this. They said I could arrange and pay for my own courier to collect it but I wasn't allowed on their site because of 'security reasons'. My husband then called to speak to the managing director but he refused to come to the phone. A couple of minutes later we received an email saying they had cancelled the order and were refunding the money. A total shambles. A total let-down of a company. They have no regard whatsoever and no idea what customer service is. I am unable to review the actual fridge because it seems impossible to get one. Good luck if you ever decide to order from this company.”

Helpful Report

Posted 9 years ago

“I'm still waiting to receive the fridge, keep being told it will be sent today! Just hope it arrives and then I can maybe review it correctly. I've had to contact the company each time it hasn't arrived when promised so definitely not impressed.”

Helpful Report

Posted 9 years ago

“Awful customer service. I only purchased the fridge after reading your 14 days collection & returns policy which I felt reassuring as I wasn't 100% it was the right fit. I was then informed by your customer services when I looked into the return that this didn't apply and that I should have read the very small print. This is not at all clear on your website and I have now taken my purchase to the post office, to be returned by parcel force at a cost of £17. I would have been prepared to buy the correct fridge from your website if it your team and policy more amicable but now I will await my refund and purchase it elsewhere.”

Helpful Report

Posted 9 years ago

“I was able to order an out of stock product. The order looked like it was going ok until it was 'not received on trunk'. Was sent an email stating they had tried to contact me and the product was out of stock and didn't know when it we next be in stock. They also said I would be receive a full refund. I still have not had my money back. Very very poor.”

Helpful Report

Posted 9 years ago

“The mini fridge was delivered faulty.. I telephoned to explain that the freezer glass front is permantly misty so I think it has blown ..to be told to send photos... I sent 4 photos to : sonia@sixty.co.uk.. That was on the 7th June... And yet I have still to this day has no reply and I still have a faulty mini freezer..”

Helpful Report

Posted 9 years ago

“The look of the Mini Fridge is excellent but is no more than a Cool Box and I needed a refrigerator I would like to return it in perfect condition. Can you help with pick up please?”

Helpful Report

Posted 9 years ago

“Ordered on the Wednesday morning for next day delivery. It didn't come. Rung up a week later to find out where the item was and was told they were out of stock and were being manufactured and they had no idea when I would receive it. What really aggravates me is that they never contacted me at all to tell me this. Asked for a refund, which I received five days later. Will not use Minifridge ever again or recommend!!”

Helpful Report

Posted 9 years ago

Thank you for your review. The fridge you were interested in ordering has been on back order for a few weeks. This has been shown on our website. Please accept our apologies for not making this clearer for you. When monies are refunded this will take 3-5 working days to reach your account. Sarah, Customer Services

Posted 9 years ago

“Wasn't totally happy with mini fridge so returned it. Cost of return was over £12. Reason I bought mini fridge was... if not 100% happy free returns, this was only for a fault! Never read that anywhere, Would of bought from somewhere else if I had of known this.. Amazon...”

Helpful Report

Posted 9 years ago

“Fridge temperature would not go colder than 12 degrees Celsius. Waste of money and effort.”

Helpful Report

Posted 9 years ago

We are sorry that the fridge was not to your liking. The iceQ 4lt is a thermoelectric fridge which runs at a set temperature range below the current ambient temperature. Therefore it is not recommended for storing perishable goods but a perfect solution to keep your drinks chilled or certain items warm. Sarah, Customer Services

Posted 9 years ago

Thank you for your review regarding your iceQ 4lt mini fridge. The fridge is a thermoelectric fridge which cool to a set temperature range below the current ambient temperature. Therefore it is not recommended for storing perishable goods just drink cans and snacks or keeping items warm by using the switch on the reverse of the unit. If there is anything I can help you with please contact me. Sarah, Customer Services

Posted 9 years ago

“Order number MF 00005702 for mini fridge placed on 31 Jan 2017 for delivery 1 Feb and as of today 3 Feb it still has not arrived. My order has been lost in transit and Best MiniFridgeuk can offer is delivery Mon 6th Feb even though we phoned at 9am this morning. Product may or may not be good, at this rate we'll never get to judge! On our experience - don't bother.”

Helpful Report

Posted 9 years ago

Thank you Mrs Green for your review. We do aim to deliver goods next day but on this occasion our couriers were at fault. Please be assured that this has been rectified. If there is anything else we can help you with please contact us. Sarah, Customer Services

Posted 9 years ago

“Carriage charge to Scotland far too expensive. I work in the haulage industry and know what the charge should be”

Helpful Report

Posted 9 years ago

“It was so small that I couldn't fit much in, it was pretty useless”

Helpful Report

Posted 9 years ago

“I ordered a fridge for over the Xmas. When it arrived the door was faulty. I got in touch straight away. I was asked to email pictures which I did. This was replied to with another question via email, which I replied again, which again was replied to by mini fridge with yet another email, each response taking over an hour from them (on Xmas eve when I needed to sort it fast or go buy another fridge). I responded again by asking them to call to discuss it as 4 hours had already passed an nothing had been done. Yet another hour passed and I called to sort it. They booked a collection but would not refund until item reached their depot, as it was Xmas this was a week later! They emailed to say they issued refund but as it was 2 days before New Years it might take time to show on my PayPal account. Another week later and I called Paypal, only to be told by PayPal dispute department no refund had been issued and PayPal would now contact them. PayPal has guaranteed my refund if minifridge still do not issue it. I ordered a mini fridge on 22/12/16 it's now the 4/1/17. still no refund for the faulty product they sent. I would never use them again or recommend anyone else to.”

Helpful Report

Posted 9 years ago

“The fridge is awesome, but the next day delivery took three days and I had to drive 35 mike's to collect it myself.”

Helpful Report

Posted 9 years ago

“I received the fridge as ordered but unfortunately it was smaller than I thought it would be so I sent it back. Unfortunately i hadnt realised that i would have to pay for return and it cost me over 12 pounds to send back”

Helpful Report

Posted 9 years ago

“We ordered the fridge first thing on Monday for delivery the following Thursday, we took this to be a firm delivery date as your web site states next day delivery and the lady we were dealing with said it was an all day slot, the fridge did not arrive after staying in all day. We rang the next day to be told the fridge was at a delivery firms depot and you had no control on the delivery, after that both you and us agreed to cancel the order and the monies we paid will be returned to us to date we are still waiting”

Helpful Report

Posted 9 years ago

“Customer Service is a joke with this company. They've delivered the wrong item, not once but twice! They expect me to wait in all day for the wrong item to be collected or take it to the post office and use my own money (with a contribution from them) to return it. I waited in for the first wrong one to be collected but I've now been arguing the toss with them for two weeks, they won't escalate my complaint or provide me with contact details for the directors. I ordered a specific fridge on 29th November, we are now sitting in stalemate as I can't take any more time off until 21st December for them to collect the wrong item (again), and they have my money and won't return it until they have the item back. So basically they are happy for my son to be without his christmas gift - if there was less than one star to award I would. Don't touch them with a bargepole. The measure of a company isn't what they do when things go right, it's what they do when things go wrong. This company expects me, the paying customer, to sort out their mistakes for them. They seem proud of the fact that they are paying for the item to be collected - I wondering who they think should be paying? Me I think.”

Helpful Report

Posted 9 years ago

MiniFridge.co.uk is rated 4.5 based on 5,477 reviews