MiniFridge.co.uk Reviews

Name: MiniFridge.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon, Warwickshire
Rating: 4.48

4.5 Rating 5,473 Reviews

88 %

of reviewers recommend MiniFridge.co.uk

4.5

Based on 5,473 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0345 034 6482

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon, Warwickshire
CV37 0RE

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MiniFridge.co.uk 5 star review on 4th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being asked to write a review for products I haven’t received! Ordered a few mini fridges for kids on Friday night, order said next day delivery, however when I read the small print I wasn’t expecting the order until today. Have received nothing , not even an email to suggest when delivery might be! But an email to review MiniFridge.co.uk. You can’t email to say you can’t meet next day delivery but you can send one to ask for a review! Not impressed with customer service at all.”

Helpful Report

Posted 6 years ago

Hi Joanne, Thank you for posting a review. We would appreciate if you would contact our customer service team at help@sixty.co.uk, so we can look into this.

Posted 6 years ago

“Some of the staff rude on the phone get promised next day delivery even though you paid before 2pm had to waste 2 days staying in and the fridge came at 5 in evening on 3rd day”

Helpful Report

Posted 6 years ago

“Have not received item as promised”

Helpful Report

Posted 6 years ago

“delivery was quick but fridge all scratched as it’s a Christmas present I was not impressed that’s why the one star”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. Please do reach out to the team at help@sixty.co.uk and they will endeavour to help and put things right for you

Posted 6 years ago

“Not received it yet so unable to comment!”

Helpful Report

Posted 6 years ago

“Still waiting for my mini fridge , which was supposed to be delivered 2days ago”

Helpful Report

Posted 6 years ago

“Most disappointed that we had to be charged £12.95 transport as we live in Scotland only to discover from the carrier was not paid as it was marked free delivery Shame on yourselves”

Helpful Report

Posted 6 years ago

“The order wasn’t even delivered to my door and a card wasn’t left and i still have not got it”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. We have looked into your order and can see your order has been delivered on Tuesday 19th November and signed for by a neighbour. A Customer Service assistant will be contacting you shortly though email, to provide you with more information.

Posted 6 years ago

“my fridge was supposed to be next day delivery however it was a weekend and 3 working days after before I received it. when it arrived I was very disappointed to find lots of scuffs and marks on it like it had been bashed around or used and it being a christmas present i am not happy. i have supplied pictures to show the damage and had an apology but the only option i have been given is to take a day off work unpaid to sit in all day and wait for it to be collected which is not an option for me. I am very very disappointed to spend £49.99 on something that looks awful. they will not offer a solution to this problem and I am left with a damaged fridge.. absolutely disgraceful customer experience!”

Helpful Report

Posted 6 years ago

Hi Claire, Thank you for your review. We are sorry to hear that this has occurred with your order. I can see that a collection is currently arranged for you through our emailing system, help@sixty.co.uk. If you can get back to us as soon as possible with a suitable date, so we can arrange this with you. Again, please accept my apologies for any inconvenience this may have caused.

Posted 6 years ago

“Nothing rec,d.... no acknowledgement of payment or the next day delivery as promised...where is my Fridge ???”

Helpful Report

Posted 6 years ago

“Have not received my order”

Helpful Report

Posted 6 years ago

“Unable to complete review as mini fridge was not delivered. Spoke with Oliver this morning who took up the non feliveryvwith the courier company. Due to be delivered tomorrow 48 hours late”

Helpful Report

Posted 6 years ago

Your review is very concerning to us. We would appreciate if you would contact our customer service team at help@sixty.co.uk.

Posted 6 years ago

“Not only have I not received the item I ordered, but the delivery service tell they informed the company that they had not received the item at 8.30 in the morning - but I still received a jolly email from the company telling me my item was on its way. Terrible service. Then when I called they were closed.”

Helpful Report

Posted 6 years ago

Your review is very concerning to us. We would appreciate if you would contact our customer service team at help@sixty.co.uk.

Posted 6 years ago

“Hopeless, I ordered an item for next day delivery and over a week later it still hasn’t arrived! I’ve emailed and had no response. How disappointing, my son didn’t get his birthday gift on time because of this terrible company.”

Helpful Report

Posted 6 years ago

“Two days after the promised arrival (you said one daydelivery) thefridge has still not arrived. I have heard nothing from you. This is extremely poor service!”

Helpful Report

Posted 6 years ago

Hi David, Thank you for your review. Your order is out for delivery today. Please accept my apologies for any inconvenience this may have caused.

Posted 6 years ago

“Sent wrong fridge, Collected byAPC a week ago, no confirmation that you have received it back and no one seems to know what’s going on. Still waiting for refund. Would not recommend it ever order from you again”

Helpful Report

Posted 6 years ago

Hi, I do apologise that you have had issues with your order and any inconvenience this may have caused. After looking into this, I can see that this was resolved on Friday and a refund has been processed for you.

Posted 6 years ago

“Reviews misleading. Very difficult to contact. Returned fridge as not silent as per the review state. Returned fridge but it got redelivered! Called several times but kept being cut off! Do not buy from this company”

Helpful Report

Posted 6 years ago

Hi Carol, I do apologise that you have had issues with your order. After looking into this, I can see that this was a system error but has now been dealt with and your order will be picked up by the courier before 5pm today. Apologies for any inconvenience this has caused.

Posted 6 years ago

“It was delivered damaged and after 4 emails I am still no closer to a getting a replacement.”

Helpful Report

Posted 6 years ago

Hi Catherine, Thank you for posting a review. I’m sorry to hear you’ve had issues with your order. I can see this is currently being dealt with through our emailing system, help@sixty.co.uk.

Posted 6 years ago

“So far unimpressed. The website banner claims that items will be delivered free next day. Once I chose the product it said order today for delivery on Monday (which is fine, next day delivery would have been an unexpected bonus). I ordered on Thursday and was told I would receive a confirmation email and tracking of delivery. I ensured someone would be around to receive the delivery. Thank goodness I screenshot the order number as 4 days later I am STILL awaiting a confirmation email and have no idea when the item will be delivered (if at all). Despite not receiving a confirmation email, my bank confirmed the money had been deducted from my card. I am awaiting a response to my enquiry sent to sixty on Friday. Still waiting.... Its absurd ive received a review email before ive had any confirmation of my order! I think the measure of a company is how they correct mistakes but so far it seems seeking reviews is the priority. So yes, very poor is my rating.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to offer your much appreciated feedback. All orders placed before 2pm, Monday - Friday will be delivered the next working day. After looking into this for you, I can see you placed your order on Thursday 5th after 2pm, therefore your order was scheduled for delivery on Monday 9th. We have spoken to the courier who have confirmed delivery occurred yesterday, Monday 9th. You may reach us anytime at help@sixty.co.uk . Again, thank you for your feedback!

Posted 6 years ago

“If there was a zero score, up to now that would have got my vote. Received a product damaged. Contacted them via their 'contact us' option on the website twice and so far no response. At all. Will be contacting my credit card company to resolve the issue.”

Helpful Report

Posted 6 years ago

Hi Ian, I am sorry to hear you have had issues with your order. We would appreciate if you would contact our customer service team at help@sixty.co.uk.

Posted 6 years ago

MiniFridge.co.uk is rated 4.5 based on 5,473 reviews