Meg Rivers Artisan Bakery Reviews

Name: Meg Rivers Artisan Bakery
Address: Unit 15, Blackwell Business Park, Blackwell, Shipston-on-Stour, Warwickshire
Rating: 4.80

4.8 Rating 1,665 Reviews

95 %

of reviewers recommend Meg Rivers Artisan Bakery

4.8

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cake great but delivery was delayed and missed my guests. ☹️ The cake is moist and very tast. Ordering was fine but the delivery date slipped by two days and therefore missed the celebration day itself and my guests.”

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Posted 2 weeks ago

Hi Michelle Thanks so much for taking the time to post a review. I'm so sorry that delivery took longer than expected via Royal Mail. Regretfully the Named Day Courier service is not an option due to geographical location of delivery. I'm sorry the iced fruit cake missed your guests. If you choose to order this product with us again, do let me know when the event is and I will be sure to allow extra time for delivery. I am so glad you have enjoyed the cake. Kindest Regards Alice

Posted 2 weeks ago

“Very tasty but over moist and puddingy in the middle.”

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Posted 1 month ago

“Lovely but arrived late, so missed godson's birthday”

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Posted 1 month ago

“You haven't yet replied to my email asking why you say my order is complete when you have delivered two cakes and I paid for three. So perhaps feedback is premature.”

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Posted 2 months ago

Hello Patrick Thanks for getting in touch. I had replied to your query earlier this month via our "help" button - apologies if I wasn't clear in answering your question back on 9th May. Cake Club deliveries are made once per month and despatch on the first full week of the month. Feedback requests are prompted automatically via Reviews.io but please do not feel obliged to respond until the lucky recipient has received all 3 deliveries. Kindest Regards Alice

Posted 2 months ago

“Really impressed with the taste and speedy delivery but disappointed by the size of the cake:(”

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Posted 3 months ago

“Service and delivery was excellent. Cake well packed and travelled well. However we have been buying the wonderful cherry cakes for many years from Meg Rivers. However, this last one was a huge disappointment. It was extremely dry and crumbly and the ground almonds were not finely ground as in the past. It was the almonds that used to give the wonderful texture but this was not evident on this occasion. On a plus side there were plenty of cherries as usual, but overall the cake was not of the usual standard.”

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Posted 3 months ago

Hello Mrs Lister Thank you so much for taking the time to post a review of the Cherry Cake. I have emailed you directly. Kindest Regards Alice

Posted 3 months ago

“Although my Simnel cake was not too my liking they did there best to respond and try and make amends. I thank you for that as it was rather a disappointment.”

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Posted 3 months ago

“Delivery should have been better without the customer having to email about shortage”

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Posted 3 months ago

“The lemon icing was rather overbearing and too sweet. Although it had to some extent penetrated the upper layer of cake, which was therefore quite moist and lemony, the cake beyond this was quite dtry and heavy.”

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Posted 5 months ago

Hi Clare, I am sorry the lemon cake wasn't to your liking. Hopefully you'll try another product from our range soon. Kindest, Customer Care

Posted 4 months ago

“Wife said; I've had better, it was a bit on the dry side!”

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Posted 5 months ago

Hi Richard, I am sorry your wife didn't enjoy her cake. Hopefully you'll feel tempted to try another product from our range soon . Kindest, Customer Care

Posted 4 months ago

“Cake was gifted, disappointed that it arrived 27th instead of next day or 25th as requested. Ordered on 22nd”

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Posted 5 months ago

Hi There Bick and thank you for getting in touch. I can see from your order history that you placed it after midday on Friday 22nd (our despatch cutt off is midday) and you also didn't pay for a Saturday service, named weekday only. Had you called we could have upgraded to a Saturday service if the courier hadn't already collected that day. I hope the cake was enjoyed when it arrived, best wishes, Jess

Posted 5 months ago

“Disappointed with the mince pies which were the main reason for my order. In my opinion insufficient mince in them and not very tasty as a result. Christmas tart was rather sickly sweet for my taste. Christmas cake a shortbread biscuits both nice though.”

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Posted 6 months ago

Dear Carolyn, Thanks for taking the time to review the various products from your Christmas order. I'm glad you enjoyed your cake and shortbread and sorry the Tart and Mince Pies weren't to your taste. Kindest wishes, Jess

Posted 6 months ago

“A little bit on the dry side and the icing could have been softer”

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Posted 6 months ago

Dear Mair, Thanks for taking the time to review our Christmas Cake. I am sorry to hear your cake was somewhat dry as this is usually a very moist cake. If you would like us to investigate further please do get in touch with customercare@megrivers.co.uk and we will be in touch. Kindest wishes, Jess

Posted 6 months ago

“Solid website, good ingredients and swift flexible delivery however the product received has rather coloured my view of the company as a whole, certainly nothing overly special.”

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Posted 7 months ago

Dear Daniel Sorry to hear you weren't happy with your purchase this time. Kindest wishes, Customer Service.

Posted 7 months ago

“It was a gift for Christmas. Hence, we have no idea how it will be received when consumed.”

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Posted 7 months ago

“I have been ordering Meg Rivers cakes for several years. There was never a problem with the delivery. But this year the cake was delivered to the wrong address. Fortunately 3 days later a neighbour called to deliver the cake. I understand the drivers are under enormous pressure at this time of the year. We thought the parcel had been stolen. But in the end all was well. And my friends are already enjoying the cake. Best wishes Mrs U.Cross”

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Posted 7 months ago

Dear Ursula, Thank you for your review and thank goodness for kindly neighbours. We are so pleased you enjoyed your friends enjoyed their cake when it arrived - we look foward to welcoming you back soon. Kindest, Customer Care

Posted 7 months ago

“Not yet unpacked Our experience of your product bodes well for a 5 Star!”

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Posted 7 months ago

“I have not tried this product yet as it only just arrived so can't give an honest opion yet. .”

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Posted 7 months ago

“I wanted to give 5 stars.I have eaten your ginger cake before and it's lovely.However,I asked for the cake to be delivered on the 11th as the address was a business one.The cake arrived on the Saturday-9th-and wasn't found and given to my friend until the evening of the 11th.This means that it wasn't as fresh as I'd expected it to be.Thank You”

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Posted 8 months ago

Hi Jessica - you only paid for Royal Mail standard service rather than a Saturday DPD service which explains why your order was delivered later than you had hoped. For Saturday services the DPD Saturday service must be selected and paid for. Kindest, Jess

Posted 8 months ago

“I expected the cake the next day but instead I received it 2 days later”

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Posted 9 months ago

Hi Kiki, Thank you for taking the time to review our service. You placed your order on a Sunday evening when we are closed so we despatched your order overnight on the Monday morning. We couldn't have got it to your recipient any sooner sadly. Kindest, Customer Care

Posted 9 months ago

Meg Rivers Artisan Bakery is rated 4.8 based on 1,665 reviews