Meg Rivers Artisan Bakery Reviews

Name: Meg Rivers Artisan Bakery
Address: Unit 15, Blackwell Business Park, Blackwell, Shipston-on-Stour, Warwickshire
Rating: 4.81

4.8 Rating 2,129 Reviews

94 %

of reviewers recommend Meg Rivers Artisan Bakery

4.8

Based on 2,129 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chocolate orange wreath consisted of dry cake stuck together with solid chocolate ganache. Not worth the price and we certainly wouldn’t buy another one. Oh, and we got someone else’s message in our box - a happy birthday message for Tim! Very disappointed with this cake.”

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Posted 1 month ago

“Sorry did not like the mince pies Too sweet and tastes The Christmas cake though was outstanding”

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Posted 1 month ago

Dear Sara I am sorry to hear the mince pies weren't to your liking but thrilled you enjoyed your Christmas Cake. Kindest wishes Jess

Posted 1 month ago

“I was very disappointed too wet and crumbled easy. I wanted to marzipan the cake and decorate it. It was not suitable.”

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Posted 2 months ago

Dear Bernard I am sorry you were dissappointed with your cake. This cake is not designed to be decorated as it arrives fully decorated with fruit. I hope we included cutting instructions as this richly fruited, nut full cake does require a sawing action to get through all those goodies! Feel free to send photo's to us at customercare@megrivers.co.uk if you'd like us to investigate further. Kindest, Meg Rivers Team

Posted 2 months ago

“I expected a next day delivery on the birthday on Sunday but the cake was delivered after 3 days in weekdays. This means we cannot use Meg Rivers service if we want to deliver cake on Sunday”

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Posted 2 months ago

Good Afternoon. I can see from you order that you placed it Saturday afternoon paying for Weekday delivery. We do not despatch Saturday or Sunday but sent your parcel next day on Monday when we were back in the bakery. We do not offer Sunday delivery and never have. I am sorry if you missread the Weekday delivery option expecting it to be send on a Sunday. Kindest, Meg Rivers Team

Posted 2 months ago

“Not as good as in the past”

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Posted 5 months ago

Thank you for taking the time to post a review Mr Faringdon. I'm sorry you didn't enjoy the Rich English Fruit Cake this time. We haven't changed the recipe since Meg first developed it over 30 years ago. I hope you find your favourite recipe with us and thanks again for the review. Kindest, Alice.

Posted 5 months ago

“The chocolate and hazelnut cake was a disappointment. It was dry and tasteless. We coukdnt eat most of it.”

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Posted 5 months ago

I'm sorry to hear that. If you are happy to share your order and batch number we can investigate further for you, Kindest Jess

Posted 5 months ago

“I didn't like this cake, sorry.”

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Posted 5 months ago

Sorry you didn't enjoy the Hazelnut & Chocolate Cake Amrit. Thank you for posting the review and for your continued support of our small business. Kindest regards, Alice.

Posted 5 months ago

“Ginger cake disappointing - sugary taste little ginger”

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Posted 8 months ago

Dear David, I am so sorry to hear our ginger cake wasn't to your liking. With ground ginger, Crystallised ginger and ginger wine in this 30 year old recipe we've never had "taste little ginger" as a comment. If you'd like to send me more information including your order number and the batch code I can do some investigation on why your cake was not as expected. Please do get in touch with us at customercare@megrivers.co.uk and we'll look into it. Kindest wishes, Jess

Posted 8 months ago

“Cake looked beautiful. Unfortunately the icing was cloyingly sweet making it inedible. What happened to Royal icing? Just enough sweet to eat Disappointed!”

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Posted 1 year ago

Good Morning Kathleen, I am sorry if you were expecting royal Icing but we've never made cakes with royal icing for many reasons including the fact that they don't travel as well. Our Marzipan Topped Christmas cake has the same recipe fruit cake but with just lovely marzipan and no icing at all. kindest wishes, Jess

Posted 1 year ago

“6 days past the best before date when I ordered them. Bought on the 8th and arrived with best before date of the 2nd. A bit disappointed as they were a gift for a friend. Shame really as other than that delivery was quick and my friend did enjoy them despite the brownies being a tad tough.”

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Posted 1 year ago

Thank you for getting in touch and sorry to hear about the miss dating on your brownie. We would have happily put this right if we'd known, great to hear the gift was enjoyed. Kindest, Customer Care

Posted 1 year ago

“The lemon cake was excellent, but the delivery was late”

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Posted 1 year ago

I am so sorry to hear your delivery was late. We sent your order using DPDs overnight service as requested and your parcel wasn't flagged as delayed so we were unaware until now that it had been delayed. I have refunded your shipping cost and will inform DPD also. Kindest, Jess

Posted 1 year ago

“The christmas tart tasted beautiful but the size was tiny and put me off ordering again”

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Posted 1 year ago

Dear Joanne, I'm so pleased you enjoyed our Christmas Tart, the weight is clearly listed on the website but I will now at the dimension of the paper case in addition. kindest wishes, Jess

Posted 1 year ago

“Sorry but we found the cake itself very dry. We had purchased 2 at a reduced price knowing that the icing would be runny. It was - but not a problem. I opened one cake the day of arrival and no one liked it. Flavour fine - just too dry and floury. We threw the rest away. I know this is not your usual standard at all but it has warned me off buying your special offers.”

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Posted 1 year ago

“Very bitter”

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Posted 1 year ago

Hi Patricia, Thank you very much for posting a review of the Bakery Blunder Coffee & Walnut Cake. I'm sorry that you didn't enjoy this cake. Thank you for your continued support of our small business. Kindest Regards, Alice

Posted 1 year ago

“I chose a traditional fruit cake which was topped with cherries and walnuts. However, it was impossiblle to slice as it crumbled. The texture was almost wet. The cake was oversweet. I wouldn't share this cake with friends as it just isn't good enough. Sorry, but that is my honest opinion.”

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Posted 1 year ago

Good afternoon Susanne Thanks so much for taking the time to post a review. I'm sorry to learn that you didn't enjoy the Rich English Fruit Cake. We send cutting instructions with these cakes as they are very densely packed with nuts and vine fruits and this can make them tricky to cut neatly. I appreciate you placing an order with us and taking the time to post a review. Kind Regards Alice

Posted 1 year ago

“The cake was delivered to the wrong address 100 miles from the correct address which caused a lot of problems. The cake itself was very dry and totally crumbled when cut so we were not able to give slices to people. The system of it being plain so you could decorate it yourself is a great concept but no good if the actual cake is not stored properly so it dries out. Had high hopes but disappointed .”

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Posted 1 year ago

Thank you for taking the time to review your cake and experience Harriett. I know we have spoken both on the phone and via email but I would like to further extend my apologies for the mis-delivery - this was entirely my fault and I note a full refund was issued immediately.

Posted 1 year ago

“Nothing like it used to be. The cakes are baked in paper not with a nice finished edge. They are pale with fork pins - not aesthetically pleasing. Don’t get them out the freezer with pride anymore. Have to do something with the top to cover it up. Disappointing developments. Chris Hesketh Harrogate.”

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Posted 1 year ago

Dear Chris, Thank you for taking the time to give feedback. Some, but not all of our cakes are baked in the cases to enable us to add as much topping as possible - for example the Orange & Almond cake has lots of drizzle which gets left if the cake tin without a case. Our carrot, coffee & walnut and new lemon cake all have a topping that we be more generous with with the edge of a case to work to. Most cakes are baked without the case and some we use a case after baking to make it easier and less sticky to pack! Fork pins I think you're referring too are how we get the drizzle into the likes of the Orange & Almond Cake whilst it is still warm from the oven. Kindest wishes, Jess

Posted 1 year ago

“I was unhappy with my cake as the icing was squashed and looked melted. a quarter of the top was a mess.”

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Posted 1 year ago

Dear David I am so sorry to hear that. Did you contact us to let us know? Please do so if you haven't at customercare@megrivers.co.uk and we will put this right immediately. Kindest, Jess

Posted 1 year ago

“Over-hyped service and products with a relentless campaign of daily emails.”

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Posted 1 year ago

Dear Michael, I am sorry to hear you are unhappy with our service and your Simnel Cake. If you have any additional feedback on the quality of either I would be happy to investigate further. I can also remove you from our mailing list with your authorisation, please contact me at customercare@megrivers.co.uk kindest wishes, Jess

Posted 1 year ago

“After having the chocolate fudge cake which was delicious I decided to order the small selection of cakes, the only one I liked and good quality was the chocolate one. So yes very disappointed with the quality and flavours of the others.”

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Posted 1 year ago

Dear June, I am so glad you've enjoyed our chocolate cakes but sad you didn't enjoy the mini megs as much. If you feel happy to give us another shot I think you might like our Lemon Cake which is similar in texture to our Chocolate Fudge with a fabulous topping. I would be interested to hear any further feedback, kindest wishes Jess (customercare@megrivers.co.uk)

Posted 1 year ago

Meg Rivers Artisan Bakery is rated 4.8 based on 2,129 reviews