Meg Rivers Artisan Bakery Reviews

Name: Meg Rivers Artisan Bakery
Address: Unit 15, Blackwell Business Park, Blackwell, Shipston-on-Stour, Warwickshire
Rating: 4.79

4.8 Rating 2,605 Reviews

94 %

of reviewers recommend Meg Rivers Artisan Bakery

4.8

Based on 2,605 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly my gift arrived 6 days late on this occasion . I was refunded delivery but only after I had to ask for an apology! This delivery was to the Scilly Isles but I was not advised that delivery would be delayed and it seems the customer services advisor was also unaware. No previous issues over many years and the produce remains good quality but even so ....”

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Posted 1 month ago

“When I ordered, your employee got the day wrong, they thought 27th August was on a Sunday, not a Thursday. However they eventualy got the date correct, but said they would not charge postage, but you did charge postage. However the cake was delivered at the right time , it could not have been more perfect, because I was actually on the telephone to my son when the cake was delivered and what a lovely cake. Thank you.”

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Posted 2 months ago

Thank you for your review, Dorothea. I am sorry that the delivery date was initially muddled but I am thrilled to hear that the Chocolate Fudge Cake arrived on the intended date and your son enjoyed his birthday cake on his birthday. Kindest regards, Alice.

Posted 2 months ago

“I have used Meg Rivers several times but on this occasion I am very disappointed. The sugar craft roses are a brand called Culpitt and cost £14. They are available online for £8.50. I was expecting something more bespoke for the price not a product I could buy practically anywhere.”

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Posted 2 months ago

Thank you for taking the time to post your review of the sugarcraft roses and edible glue set. The edible glue has a value of £5 and the set forms part of our "DIY" wedding cake range. Kindest regards, Alice.

Posted 2 months ago

“Really dry and powdery, possibly the heatwave, dumped most of it, just hope the next is better, also no use by date ??7”

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Posted 3 months ago

Hi Steve, thank you for your review. I am so sorry you didn't enjoy the Chocolate & Hazelnut Cake for this month's Cake Club. We appreciate your feedback as it helps us make decisions for what we feature next year. Kindest regards, Alice.

Posted 3 months ago

“I’ve used Meg Rivers a lot and like the cake products and subscriptions. This cake was a Father’s Day gift for my 95 year old father. Sadly it was not enjoyed by him or my mother. They found it too crumbly, too fruit heavy and consequently struggled to cut it and eat it. Sadly, it’s not been eaten.”

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Posted 4 months ago

Thank you for taking the time to post a review. I am sorry to hear that your parents didn't enjoy the fruit cake. The cake is indeed densly fruited and can make cutting a clean slice a bit tricky. We appreciate your continued support. Kindest regards, Alice & The MR Team.

Posted 4 months ago

“the cherry cake was lovely buit the fruit cake would not cut it just crumbled very disappointing”

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Posted 4 months ago

Morning Steve, Thanks for the review and I'm so glad you enjoyed the cherry cake. Our Rich English Fruit is densely packed with fruits and nuts and does require a serrated knife and sawing action cutting slices (like a loaf of bread) to keep it at it's best. With best wishes, Jess

Posted 4 months ago

“The tin arrived promptly and the presentation made it a lovely gift - the recipient was delighted. However, I need to flag a quality issue: the Lavender and Honey shortbread I sampled was soft. Not crumbly in the way fresh shortbread should be - soft, as though moisture had worked its way in. Stale, in other words. For almost £30 (incl delivery), the expectation is that every biscuit in the tin is at its best. The recipient hadn't tried shortbread before, so she didn't notice - but I did, and it was a disappointing experience for what is supposed to be a premium product. Fast dispatch, beautiful tin. The shortbread itself needs to match the price point.”

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Posted 6 months ago

“The cake tasted good but it was so much smaller than I expected, the cake topper would not fit on the top and it didn’t feed all the guests, it was a very small wedding , overall disappointed for the price . Also the delivery driver left the cake on the doorstep opposite to the instructions on the box .”

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Posted 6 months ago

We’re very sorry to hear you were disappointed, particularly for such an important occasion. We take our time to ensure all dimensions, weights and suggested serving portions are included on the product page to help customers choose the right size for their guest numbers before ordering. Cake toppers can vary significantly in size and fitting style, so unfortunately we cannot guarantee compatibility with all designs purchased from other suppliers. That said, we’re very pleased to hear you enjoyed the taste of the cake, we do genuinely appreciate the feedback and will continue looking at ways to make sizing guidance as clear as possible for future customers.

Posted 6 months ago

“Good cake, very bad website ordering experience. The cake itself was delicious, so said my daughter to whom it was sent for an Easter treat. However, the website suggested it could be delivered on Easter Saturday. When I went to place the order (on Thursday evening before Easter), I found to my shock that somehow the order was completed with payment taken before I thought the process was complete, and especially before I had a chance to indicate or explore when delivery might take place, or state where the delivery should go to. Indeed there were no delivery options. It was all inexplicably quick, and I could not reverse anything. I was then faced with having chosen a very expensive gift (for me) with additional delivery costs, for it to come to me. There was no way of contacting the company (I tried phoning many times and the line simply cut out, not even an answerphone message) - it was explained later that this was because it was after hours followed by a bank holiday - and the phone/emails were not being answered. I also sent several emails marked urgent asking for the delivery address to be changed. Fortunately the owner was monitoring emails intermittently and eventually I did get an email reply from her the following day, so the address was changed and the cake did go to my daughter and not to me, though it did not arrive until the Tuesday after Easter. I was very disappointed by this experience, and nice though the cake was reported to be, I won’t risk ordering again. Had I known that delivery was not possible before Easter, I would not have ordered the cake and would have looked for something else for my daughter.”

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Posted 6 months ago

Hi Alison Thank you for posting your review. I am so pleased your daughter enjoyed the cake and we were able to re-route the delivery to her address. I'm sorry you didn't find the delivery part of the website easy to navigate - we try to be as clear as possible with cut-off times and delivery service options etc. I'm very sorry we won't see you again. Kindest, Alice.

Posted 6 months ago

“Cake photographed in front of a locked door but recipient hasn't received so unable to review cakes”

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Posted 7 months ago

“Cakes were great but delivery was poor! Paid for next day and almost took a week to be delivered! Such a shame as was for Mother’s Day too but delivered after the event despite ordering the Tuesday before and paying next day.”

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Posted 7 months ago

“Okay but very small”

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Posted 8 months ago

“The chocolate orange wreath consisted of dry cake stuck together with solid chocolate ganache. Not worth the price and we certainly wouldn’t buy another one. Oh, and we got someone else’s message in our box - a happy birthday message for Tim! Very disappointed with this cake.”

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Posted 10 months ago

“Sorry did not like the mince pies Too sweet and tastes The Christmas cake though was outstanding”

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Posted 10 months ago

Dear Sara I am sorry to hear the mince pies weren't to your liking but thrilled you enjoyed your Christmas Cake. Kindest wishes Jess

Posted 10 months ago

“I was very disappointed too wet and crumbled easy. I wanted to marzipan the cake and decorate it. It was not suitable.”

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Posted 11 months ago

Dear Bernard I am sorry you were dissappointed with your cake. This cake is not designed to be decorated as it arrives fully decorated with fruit. I hope we included cutting instructions as this richly fruited, nut full cake does require a sawing action to get through all those goodies! Feel free to send photo's to us at customercare@megrivers.co.uk if you'd like us to investigate further. Kindest, Meg Rivers Team

Posted 11 months ago

“I expected a next day delivery on the birthday on Sunday but the cake was delivered after 3 days in weekdays. This means we cannot use Meg Rivers service if we want to deliver cake on Sunday”

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Posted 11 months ago

Good Afternoon. I can see from you order that you placed it Saturday afternoon paying for Weekday delivery. We do not despatch Saturday or Sunday but sent your parcel next day on Monday when we were back in the bakery. We do not offer Sunday delivery and never have. I am sorry if you missread the Weekday delivery option expecting it to be send on a Sunday. Kindest, Meg Rivers Team

Posted 11 months ago

“Not as good as in the past”

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Posted 1 year ago

Thank you for taking the time to post a review Mr Faringdon. I'm sorry you didn't enjoy the Rich English Fruit Cake this time. We haven't changed the recipe since Meg first developed it over 30 years ago. I hope you find your favourite recipe with us and thanks again for the review. Kindest, Alice.

Posted 1 year ago

“The chocolate and hazelnut cake was a disappointment. It was dry and tasteless. We coukdnt eat most of it.”

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Posted 1 year ago

I'm sorry to hear that. If you are happy to share your order and batch number we can investigate further for you, Kindest Jess

Posted 1 year ago

“I didn't like this cake, sorry.”

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Posted 1 year ago

Sorry you didn't enjoy the Hazelnut & Chocolate Cake Amrit. Thank you for posting the review and for your continued support of our small business. Kindest regards, Alice.

Posted 1 year ago

“Ginger cake disappointing - sugary taste little ginger”

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Posted 1 year ago

Dear David, I am so sorry to hear our ginger cake wasn't to your liking. With ground ginger, Crystallised ginger and ginger wine in this 30 year old recipe we've never had "taste little ginger" as a comment. If you'd like to send me more information including your order number and the batch code I can do some investigation on why your cake was not as expected. Please do get in touch with us at customercare@megrivers.co.uk and we'll look into it. Kindest wishes, Jess

Posted 1 year ago

Meg Rivers Artisan Bakery is rated 4.8 based on 2,605 reviews