Meg Rivers Artisan Bakery Reviews

Name: Meg Rivers Artisan Bakery
Address: Unit 15, Blackwell Business Park, Blackwell, Shipston-on-Stour, Warwickshire
Rating: 4.80

4.8 Rating 1,740 Reviews

95 %

of reviewers recommend Meg Rivers Artisan Bakery

4.8

Based on 1,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not tried this product yet as it only just arrived so can't give an honest opion yet. .”

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Posted 9 months ago

“I wanted to give 5 stars.I have eaten your ginger cake before and it's lovely.However,I asked for the cake to be delivered on the 11th as the address was a business one.The cake arrived on the Saturday-9th-and wasn't found and given to my friend until the evening of the 11th.This means that it wasn't as fresh as I'd expected it to be.Thank You”

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Posted 10 months ago

Hi Jessica - you only paid for Royal Mail standard service rather than a Saturday DPD service which explains why your order was delivered later than you had hoped. For Saturday services the DPD Saturday service must be selected and paid for. Kindest, Jess

Posted 9 months ago

“I expected the cake the next day but instead I received it 2 days later”

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Posted 11 months ago

Hi Kiki, Thank you for taking the time to review our service. You placed your order on a Sunday evening when we are closed so we despatched your order overnight on the Monday morning. We couldn't have got it to your recipient any sooner sadly. Kindest, Customer Care

Posted 11 months ago

“The gin & lime cake had a lovely flavour but the one I got was pretty difficult to slice without it collapsing into crumbs. Pity it was a nice idea Came beautifully packaged as always”

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Posted 1 year ago

Dear Louise, I am sorry to hear your Gin & Lime cake was crumbly, I do hope you were able to enjoy it regardless. Kindest, Customer Care

Posted 11 months ago

“Although this was a bakery blunder cake I did not feel the texture of the cake was up to Meg Rivers usual high standard being rather dense and heavy. This is the first time I have bought a bakery blunder cake and it has rather put me off buying another.”

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Posted 1 year ago

Dear Anonymous, Thank you for taking the time to leave a review. Like you say this was sold a blunder so not up to our usual standards hence the discounted price. Kindest, Customer Care

Posted 1 year ago

“The cakes were delicious but initial delivery came with one cake damaged by careless couriers, Meg Rivers put this right by delivering a replacement but this was a worry we could have done without. There were no clear instructions for assembly of the cakes or for how to attach the self-assembly sugar roses.”

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Posted 1 year ago

Dear Mrs Somers, Thank you for taking the time to get in touch and I am pleased we could put right the careless courier mistake. We will take on board your feedback re instructions on the sugar rose assembly. Kindest, Customer Care

Posted 1 year ago

“The cake looks to basic by current standards”

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Posted 1 year ago

“Excellent products that the recipient appreciated but I was disappointed that I didn't get a response to my email. As soon as I placed the order I realised I'd out the wrong delivery address, there was no way to change this once I'd placed the order so I emailed to explain the issue amd ask if the address could be changed. I understand that this may not have been possible but I did not receive any response at all which was disappointing.”

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Posted 1 year ago

Dear Kate, I have searched all our emails and the junk folder and cannot find anything from your email address. We would have happily changed the delivery address had we known. You can always call us on 01608 682858 should you not receive a "we have your email and will reply soon" notification. Kindest wishes, Customer Care

Posted 1 year ago

“My only comment was the delivery. Having requested the date when I knew someone to be at home, the delivery was attempted twice a few days before. The cake was very well received and presented.”

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Posted 1 year ago

Thanks for taking the time to get in touch. From your order I can see you selected Royal Mail as your delivery method. As stated on the website only when DPD is selected can we offer a specific delivery date. So please to hear that the cake was enjoyed, best wishes, Jess

Posted 1 year ago

“The gift arrived on time but we've had no feedback from the recipient as to how they liked it and so forth so cannot give a detailed review.”

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Posted 1 year ago

“Shelf life of products short and expensive for what they are.”

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Posted 1 year ago

I do hope you enjoyed your goodies. With all natural ingredients, hand made from start to finish our costs reflect the quality of ingredients and skill used to make eat product. Short shelf life is also as a result of natural ingredients over artificial preserving methods. Kindest, Jess

Posted 1 year ago

“fantastic simnel cake, but a bit miffed that when I ordered it on the day before Good Friday, I didn't get it until a week later, because the company thinks that Good Friday is a bank holiday. So, I did not have the cake at the event for which I ordered the cake”

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Posted 1 year ago

Dear Vivienne, Good Friday is a bank holiday for banks and many other businesses across the UK. Our courier doesn't deliver on Good Friday or the Easter Monday Bank Holiday and the bakery is also closed those days. Kindest wishes, Jess

Posted 1 year ago

“Cake was a gift which was well received but I can’t comment on the cake itself. I did, however resent receiving promotional emails 2 /3 times a week ever since I made this purchase. Have now unsubscribed. Would have happily received comms on a less frequent basis.”

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Posted 1 year ago

“I ordered a Valentines chocolate cake. It was delicious, as well it might be considering the huuuge price. The only thing was, it was tiny. It was like a cake for a dolls’ tea party. I know it probably gave the dimensions in the blurb but who reads that? I just assumed it was a proper size cake not a miniature! My husband was disappointed with it. We had been looking forward to having a slice each on Valentine’s Day then eating the rest over a few days, so I shelled out extra for the tin. But there was none left - just enough for one piece each. We had your Xmas cake every year which is expensive, but delicious and normal size. I feel a mug now and not sure I’ll buy again. I’ve given up stars for the fabulous quality but the teeny dimensions left a bad taste. Really, it have cost you that much more to make a proper size cake? You can either be a luxury cake maker or crimp, not both! At least I’m not divorced but I had to buy my hungry hubby another cake on 15th!”

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Posted 1 year ago

Morning Katherine, Thanks for your review and I am thrilled to hear the cake was delicious. As you say weights and dimensions are listed on the website. The price is based on the fact that this was a very limited edition run, the cost of ingredients, packaging and the skills of our baking team who hand make and decorate, wrap and ship every product by hand. Kindest, Jess

Posted 1 year ago

“Sorry but the small stems left in the fruit before cooking were really annoying and were like pieces of grit and my teeth didn't appreciate that at all. The cake itself was moist and very enjoyable.”

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Posted 1 year ago

“When the cakes arrived they tasted a bit stale. Not as soft or as fluffy as Id hoped. Dont know when they were made but they were not as soft or as airy as I'd hoped.. Best Carole Malone”

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Posted 1 year ago

“Cake tasted good”

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Posted 1 year ago

“Tin lovely and cakes really nice, sadly though a bit dry and ginger one was very overpowering. However, husband also ordered Christmas cake, shortbread biscuits and mince pies and these were absolutely outstanding. Shortbread was melt in the mouth, best ever and mince pies beautiful and cake lovely. Would order again, as understand very busy time of year.”

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Posted 1 year ago

“Sorry but I can't review this product as it was stolen off the doorstep before it was tasted.”

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Posted 1 year ago

“Quite good but rather sugary icing”

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Posted 1 year ago

Meg Rivers Artisan Bakery is rated 4.8 based on 1,740 reviews