Meg Rivers Artisan Bakery Reviews

Name: Meg Rivers Artisan Bakery
Address: Unit 15, Blackwell Business Park, Blackwell, Shipston-on-Stour, Warwickshire
Rating: 4.81

4.8 Rating 2,136 Reviews

94 %

of reviewers recommend Meg Rivers Artisan Bakery

4.8

Based on 2,136 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cake was gifted, disappointed that it arrived 27th instead of next day or 25th as requested. Ordered on 22nd”

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Posted 1 year ago

Hi There Bick and thank you for getting in touch. I can see from your order history that you placed it after midday on Friday 22nd (our despatch cutt off is midday) and you also didn't pay for a Saturday service, named weekday only. Had you called we could have upgraded to a Saturday service if the courier hadn't already collected that day. I hope the cake was enjoyed when it arrived, best wishes, Jess

Posted 1 year ago

“Disappointed with the mince pies which were the main reason for my order. In my opinion insufficient mince in them and not very tasty as a result. Christmas tart was rather sickly sweet for my taste. Christmas cake a shortbread biscuits both nice though.”

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Posted 1 year ago

Dear Carolyn, Thanks for taking the time to review the various products from your Christmas order. I'm glad you enjoyed your cake and shortbread and sorry the Tart and Mince Pies weren't to your taste. Kindest wishes, Jess

Posted 1 year ago

“A little bit on the dry side and the icing could have been softer”

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Posted 1 year ago

Dear Mair, Thanks for taking the time to review our Christmas Cake. I am sorry to hear your cake was somewhat dry as this is usually a very moist cake. If you would like us to investigate further please do get in touch with customercare@megrivers.co.uk and we will be in touch. Kindest wishes, Jess

Posted 1 year ago

“Solid website, good ingredients and swift flexible delivery however the product received has rather coloured my view of the company as a whole, certainly nothing overly special.”

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Posted 1 year ago

Dear Daniel Sorry to hear you weren't happy with your purchase this time. Kindest wishes, Customer Service.

Posted 1 year ago

“It was a gift for Christmas. Hence, we have no idea how it will be received when consumed.”

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Posted 1 year ago

“I have been ordering Meg Rivers cakes for several years. There was never a problem with the delivery. But this year the cake was delivered to the wrong address. Fortunately 3 days later a neighbour called to deliver the cake. I understand the drivers are under enormous pressure at this time of the year. We thought the parcel had been stolen. But in the end all was well. And my friends are already enjoying the cake. Best wishes Mrs U.Cross”

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Posted 1 year ago

Dear Ursula, Thank you for your review and thank goodness for kindly neighbours. We are so pleased you enjoyed your friends enjoyed their cake when it arrived - we look foward to welcoming you back soon. Kindest, Customer Care

Posted 1 year ago

“Not yet unpacked Our experience of your product bodes well for a 5 Star!”

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Posted 1 year ago

“I have not tried this product yet as it only just arrived so can't give an honest opion yet. .”

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Posted 1 year ago

“I wanted to give 5 stars.I have eaten your ginger cake before and it's lovely.However,I asked for the cake to be delivered on the 11th as the address was a business one.The cake arrived on the Saturday-9th-and wasn't found and given to my friend until the evening of the 11th.This means that it wasn't as fresh as I'd expected it to be.Thank You”

Helpful Report

Posted 1 year ago

Hi Jessica - you only paid for Royal Mail standard service rather than a Saturday DPD service which explains why your order was delivered later than you had hoped. For Saturday services the DPD Saturday service must be selected and paid for. Kindest, Jess

Posted 1 year ago

“I expected the cake the next day but instead I received it 2 days later”

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Posted 1 year ago

Hi Kiki, Thank you for taking the time to review our service. You placed your order on a Sunday evening when we are closed so we despatched your order overnight on the Monday morning. We couldn't have got it to your recipient any sooner sadly. Kindest, Customer Care

Posted 1 year ago

“The gin & lime cake had a lovely flavour but the one I got was pretty difficult to slice without it collapsing into crumbs. Pity it was a nice idea Came beautifully packaged as always”

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Posted 1 year ago

Dear Louise, I am sorry to hear your Gin & Lime cake was crumbly, I do hope you were able to enjoy it regardless. Kindest, Customer Care

Posted 1 year ago

“Although this was a bakery blunder cake I did not feel the texture of the cake was up to Meg Rivers usual high standard being rather dense and heavy. This is the first time I have bought a bakery blunder cake and it has rather put me off buying another.”

Helpful Report

Posted 1 year ago

Dear Anonymous, Thank you for taking the time to leave a review. Like you say this was sold a blunder so not up to our usual standards hence the discounted price. Kindest, Customer Care

Posted 1 year ago

“The cakes were delicious but initial delivery came with one cake damaged by careless couriers, Meg Rivers put this right by delivering a replacement but this was a worry we could have done without. There were no clear instructions for assembly of the cakes or for how to attach the self-assembly sugar roses.”

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Posted 1 year ago

Dear Mrs Somers, Thank you for taking the time to get in touch and I am pleased we could put right the careless courier mistake. We will take on board your feedback re instructions on the sugar rose assembly. Kindest, Customer Care

Posted 1 year ago

“The cake looks to basic by current standards”

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Posted 1 year ago

“Excellent products that the recipient appreciated but I was disappointed that I didn't get a response to my email. As soon as I placed the order I realised I'd out the wrong delivery address, there was no way to change this once I'd placed the order so I emailed to explain the issue amd ask if the address could be changed. I understand that this may not have been possible but I did not receive any response at all which was disappointing.”

Helpful Report

Posted 1 year ago

Dear Kate, I have searched all our emails and the junk folder and cannot find anything from your email address. We would have happily changed the delivery address had we known. You can always call us on 01608 682858 should you not receive a "we have your email and will reply soon" notification. Kindest wishes, Customer Care

Posted 1 year ago

“My only comment was the delivery. Having requested the date when I knew someone to be at home, the delivery was attempted twice a few days before. The cake was very well received and presented.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to get in touch. From your order I can see you selected Royal Mail as your delivery method. As stated on the website only when DPD is selected can we offer a specific delivery date. So please to hear that the cake was enjoyed, best wishes, Jess

Posted 1 year ago

“The gift arrived on time but we've had no feedback from the recipient as to how they liked it and so forth so cannot give a detailed review.”

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Posted 1 year ago

“Shelf life of products short and expensive for what they are.”

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Posted 1 year ago

I do hope you enjoyed your goodies. With all natural ingredients, hand made from start to finish our costs reflect the quality of ingredients and skill used to make eat product. Short shelf life is also as a result of natural ingredients over artificial preserving methods. Kindest, Jess

Posted 1 year ago

“fantastic simnel cake, but a bit miffed that when I ordered it on the day before Good Friday, I didn't get it until a week later, because the company thinks that Good Friday is a bank holiday. So, I did not have the cake at the event for which I ordered the cake”

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Posted 1 year ago

Dear Vivienne, Good Friday is a bank holiday for banks and many other businesses across the UK. Our courier doesn't deliver on Good Friday or the Easter Monday Bank Holiday and the bakery is also closed those days. Kindest wishes, Jess

Posted 1 year ago

“Cake was a gift which was well received but I can’t comment on the cake itself. I did, however resent receiving promotional emails 2 /3 times a week ever since I made this purchase. Have now unsubscribed. Would have happily received comms on a less frequent basis.”

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Posted 1 year ago

Meg Rivers Artisan Bakery is rated 4.8 based on 2,136 reviews