Meg Rivers Artisan Bakery Reviews

Name: Meg Rivers Artisan Bakery
Address: Unit 15, Blackwell Business Park, Blackwell, Shipston-on-Stour, Warwickshire
Rating: 4.79

4.8 Rating 2,453 Reviews

94 %

of reviewers recommend Meg Rivers Artisan Bakery

4.8

Based on 2,453 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cake was so dry and lacking in flavour that we threw it away after having one piece of it. Will not be buying it again.”

Helpful Report

Posted 2 months ago

Dear Sarah, I am sorry to hear that. Did you contact us customercare@megrivers.co.uk with your batch number so we could investigate and resolve. Kindest, Jess

Posted 1 month ago

“This was our wedding cake. We haven't eaten it yet but I sincerely hope it's better than the Customer Service - three emails sent and not a single reply.”

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Posted 2 months ago

Good morning. Which email have you been using? We look at our emails throughout the day. You can click on the "help" button on the website or use this email customercare@megrivers.co.uk to contact us with any questions. I look forward to hearing from you. Kind Regards, the MR Team.

Posted 2 months ago

“My order was left unsecure on my doorstep and vanished before I could get to it. Meg Rivers refused to send a replacement and appeared to think that it was me, not them, who should make a claim to Royal Mail for the loss. I received no response to my follow-up email. Thisis very poor customer service.”

Helpful Report

Posted 3 months ago

Hi Caroline As discussed we have issued the full refund. I am sorry the parcel was taken from your step and not left safely or a re-delivery attempted by Royal Mail. Kindest, Alice

Posted 3 months ago

“Well I waited expectantly, what I found was disappointing to say the least. In my 55 years I've tried many,many cakes. But this seminal cake ,was a massive disappointment. Its a drab boring 1kg of tat. A supermarket could do a similar job, I really thought it would be good and an interesting cake. We'll I found out different. Certainly not worth the price. So in all ,I've paid 40 pounds for a cake tin. Again, very disappointing. One good thing thoe,I'll never waste money with this firm again.”

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Posted 3 months ago

“I specifically ordered Saturday delivery for a Sunday birthday, for somebody far away from home and family and the courier took it upon themselves to only deliver on the Monday after the birthday! All of this meant the cake wasn't as fresh as it should have been!”

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Posted 4 months ago

“It was alwful,totally”

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Posted 6 months ago

“Service was excellent but we haven't eaten any of the cake or pudding. Too early to request a review.”

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Posted 8 months ago

“Am still waiting for my November Treats Club item,you are very quick at taking my money on 1/11/25,however your delivry system is a complete nightmare Dont even know which item you should be sending out. Totally fed up”

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Posted 8 months ago

Thanks for getting in touch, as discussed we've now resent your treat club that was lost en route. Kindest wishes, Customer Care

Posted 8 months ago

“I loved thes cakes. I was cautious because I often find fudge cakes to be much too sweet. These were perfect. They were as delicious as they looked, and were beautifully packed despite being a Bakery Blunder!”

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Posted 1 year ago

“Always so friendly and helpful - great quality - worth the price”

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Posted 1 year ago

Thank you Sheila. Kindest, Jess

Posted 1 year ago

“Ginger cake lovely. Coffee and Walnut not great heavy.Logistics/customer service dreadful”

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Posted 1 year ago

I'm so pleased you enjoyed your ginger cake but sorry the Coffee & Walnut didn't meet expectations. Reading our notes on your order I can see you paid for the wrong delivery method and therefore your cakes didn't arrive when you were expecting them. Customers are always welcome to call us if they're unsure on delivery options. Kindest wishes, Jess

Posted 1 year ago

“The cake arrived without the tin that was paid for. When queried the response implied that I was possibly mistaken as the ''traceability' software suggested it was sent! Also the cake itself was very dry, but the response email did not acknowledge my complaint”

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Posted 1 year ago

Hi there Thank you for your feedback. I am sorry you didn't enjoy the cake. A replacement gift tin was sent as soon as we were aware it had been missed.

Posted 1 year ago

“Very disappointed definitely not worth the money Did not like them, I'm afraid my friends didn't either. Extortionate price.”

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Posted 1 year ago

Thank you for taking the time to review the Frangipane Mince Pies, Carol. I'm sorry to hear that they were not to your liking.

Posted 1 year ago

“The cake was dense, no flavour. It wasn’t fresh either. All in all, a great disappointment!”

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Posted 1 year ago

“Order was late, fruit cakes were dry and not edible, contacted them and was asked for photos!!! Will not order again”

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Posted 1 year ago

Hello Paul, Thank you for taking the time to post a review. I'm sorry you didn't enjoy the cakes. To open an investigation or complaint we start with photographs of the product to establish where there might be an issue. These photos help our production manager establish any potential cause of dryness, wetness etc. I hope you understand this is simply part of our investigation. Kind Regards Alice

Posted 1 year ago

“Did not deliver on any level. Would not recommend. Over priced.”

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Posted 1 year ago

Hello Mrs Chowns Thank you for getting in touch. On investigation I can see that you selected and paid for WEEKDAY DPD when in fact it seems you were looking for a SATURDAY service. The selection of the SATURDAY service would have ensured the parcel arrived on your expected date. Best wishes

Posted 1 year ago

“I asked for an email to tell me when your traditional brandy puddings would be back in stock, it went to junk but by the time I saw it and phoned (only a few hours later), all had been sold. An admittedly very pleasant lady told me that the chances were very remote that there would be any more available and strongly suggested that the gin puddings were the best alternative since the only way more puddings would be released would be for hampers to be split open - and that was very unlikey. I received them and on the same day got another email to say more puddings are in stock. I'm massively disappointed, especially having paid a huge amount for postage (which the lady said was because I live in Scotland - news to me that Royal Mail charges more depending on where you are in the UK. Overall, really really underwhelmed. To be honest I'd rather these puddings were collected and my money was refunded :(”

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Posted 1 year ago

Hello - we always try to resolve issues if you contact us direct, and I am sorry you have had an issue. We did indeed list a small number of puddings as a restock but they sold fast on a first come first served basis to keep it fair for all waiting. In regards to shipping charges we are charged significantly more for parcel delivery by Royal Mail to certain postcodes even on the mainland within Scotland. I hope you enjoy your Gin Puddings and are able to try our Brandy option next year. Kindest, Customer Care

Posted 1 year ago

“I paid 9.50gbp for it to arrive on 9.11.24, but it arrived 12.11.24. I emailed twice asking where it was and for a refund on the specific day delivery payment. This was a birthday cake for a birthday on 9.11.24 I could have ordered it sooner, but assumed the extra payment meant delivery would occur. The delivery left it at the front porch of the flats even though I was in and the I wrote that the top floor was the safe place. The cake texture was dryer than hoped for which perhaps links to the fact that it arrived 3 days late. I am disappointed with the response to my emails, the lateness, the delivery and the cake texture.”

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Posted 1 year ago

Dear Jonathan I am so sorry DPD failed to deliver on the Saturday as requested by you and ourselves. We didn't received any emails from you or we could have put this right sooner. Please do email customercare@megrivers.co.uk and we will happily send a replacement cake of your choosing. Kindest, Jess

Posted 1 year ago

“delivery was late”

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Posted 1 year ago

Good afternoon Iain I can see that your delivery took several days to arrive with you and longer than the two working days we allow for this service. I have refunded your delivery charges. Please accept my apology for the delay. Kind Regards Alice

Posted 1 year ago

“Have complained that cake was stale and dry.”

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Posted 2 years ago

Meg Rivers Artisan Bakery is rated 4.8 based on 2,453 reviews