Meg Rivers Artisan Bakery Reviews

Name: Meg Rivers Artisan Bakery
Address: Unit 15, Blackwell Business Park, Blackwell, Shipston-on-Stour, Warwickshire
Rating: 4.80

4.8 Rating 1,666 Reviews

95 %

of reviewers recommend Meg Rivers Artisan Bakery

4.8

Based on 1,666 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I loved thes cakes. I was cautious because I often find fudge cakes to be much too sweet. These were perfect. They were as delicious as they looked, and were beautifully packed despite being a Bakery Blunder!”

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Posted 2 months ago

“Always so friendly and helpful - great quality - worth the price”

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Posted 3 months ago

Thank you Sheila. Kindest, Jess

Posted 3 months ago

“Ginger cake lovely. Coffee and Walnut not great heavy.Logistics/customer service dreadful”

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Posted 3 months ago

I'm so pleased you enjoyed your ginger cake but sorry the Coffee & Walnut didn't meet expectations. Reading our notes on your order I can see you paid for the wrong delivery method and therefore your cakes didn't arrive when you were expecting them. Customers are always welcome to call us if they're unsure on delivery options. Kindest wishes, Jess

Posted 3 months ago

“The cake arrived without the tin that was paid for. When queried the response implied that I was possibly mistaken as the ''traceability' software suggested it was sent! Also the cake itself was very dry, but the response email did not acknowledge my complaint”

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Posted 4 months ago

Hi there Thank you for your feedback. I am sorry you didn't enjoy the cake. A replacement gift tin was sent as soon as we were aware it had been missed.

Posted 4 months ago

“Very disappointed definitely not worth the money Did not like them, I'm afraid my friends didn't either. Extortionate price.”

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Posted 5 months ago

Thank you for taking the time to review the Frangipane Mince Pies, Carol. I'm sorry to hear that they were not to your liking.

Posted 5 months ago

“The cake was dense, no flavour. It wasn’t fresh either. All in all, a great disappointment!”

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Posted 5 months ago

“Order was late, fruit cakes were dry and not edible, contacted them and was asked for photos!!! Will not order again”

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Posted 6 months ago

Hello Paul, Thank you for taking the time to post a review. I'm sorry you didn't enjoy the cakes. To open an investigation or complaint we start with photographs of the product to establish where there might be an issue. These photos help our production manager establish any potential cause of dryness, wetness etc. I hope you understand this is simply part of our investigation. Kind Regards Alice

Posted 6 months ago

“Did not deliver on any level. Would not recommend. Over priced.”

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Posted 7 months ago

Hello Mrs Chowns Thank you for getting in touch. On investigation I can see that you selected and paid for WEEKDAY DPD when in fact it seems you were looking for a SATURDAY service. The selection of the SATURDAY service would have ensured the parcel arrived on your expected date. Best wishes

Posted 7 months ago

“I asked for an email to tell me when your traditional brandy puddings would be back in stock, it went to junk but by the time I saw it and phoned (only a few hours later), all had been sold. An admittedly very pleasant lady told me that the chances were very remote that there would be any more available and strongly suggested that the gin puddings were the best alternative since the only way more puddings would be released would be for hampers to be split open - and that was very unlikey. I received them and on the same day got another email to say more puddings are in stock. I'm massively disappointed, especially having paid a huge amount for postage (which the lady said was because I live in Scotland - news to me that Royal Mail charges more depending on where you are in the UK. Overall, really really underwhelmed. To be honest I'd rather these puddings were collected and my money was refunded :(”

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Posted 8 months ago

Hello - we always try to resolve issues if you contact us direct, and I am sorry you have had an issue. We did indeed list a small number of puddings as a restock but they sold fast on a first come first served basis to keep it fair for all waiting. In regards to shipping charges we are charged significantly more for parcel delivery by Royal Mail to certain postcodes even on the mainland within Scotland. I hope you enjoy your Gin Puddings and are able to try our Brandy option next year. Kindest, Customer Care

Posted 8 months ago

“I paid 9.50gbp for it to arrive on 9.11.24, but it arrived 12.11.24. I emailed twice asking where it was and for a refund on the specific day delivery payment. This was a birthday cake for a birthday on 9.11.24 I could have ordered it sooner, but assumed the extra payment meant delivery would occur. The delivery left it at the front porch of the flats even though I was in and the I wrote that the top floor was the safe place. The cake texture was dryer than hoped for which perhaps links to the fact that it arrived 3 days late. I am disappointed with the response to my emails, the lateness, the delivery and the cake texture.”

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Posted 8 months ago

Dear Jonathan I am so sorry DPD failed to deliver on the Saturday as requested by you and ourselves. We didn't received any emails from you or we could have put this right sooner. Please do email customercare@megrivers.co.uk and we will happily send a replacement cake of your choosing. Kindest, Jess

Posted 8 months ago

“delivery was late”

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Posted 11 months ago

Good afternoon Iain I can see that your delivery took several days to arrive with you and longer than the two working days we allow for this service. I have refunded your delivery charges. Please accept my apology for the delay. Kind Regards Alice

Posted 10 months ago

“Have complained that cake was stale and dry.”

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Posted 1 year ago

“I would normally have given 5 stars but because you have not answered my emails concerning query over whether to request a cake tin or not was not met. I have repeatedly mentioned that I was charged for a cake tin when ordering simnel cake whci I did not want. It is not the money that bothers me it is the lack of communication. Sorry but that is how it is”

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Posted 1 year ago

Hello Sheena. Thank you for taking the time to leave a review. We've only had one recent communication from you about scones which we replied to within 20 minutes. Occasionally we miss emails if they go into spam but using the Help button on the website or calling us (01608 682858) are still the best ways of getting in touch with any queries you might have.

Posted 1 year ago

“Appalling presentation. Rosebuds not pink but beige Ridiculously sized tin”

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Posted 1 year ago

Hi Lesley As I believe my colleague explained the rose buds are a natural product and as such the colours vary. The tin was the smallest most suitable for this already gift wrapped cake. Kindest, Jess

Posted 1 year ago

“I was not happy to pay extra for a cake tin to ensure cake arrived in good condition. I did not notice that you automatically sent it in a cake tin.”

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Posted 1 year ago

Hi Stuart, we do send in boxes at customer risk (when messaged ahead of despatch) however there is no cost saving for this as we have to undo our protective packaging and add additional measures to keep the Simnel Cake as safe as possible. Kindest wishes, Jess

Posted 1 year ago

“We are very disappointed with your last delivery talk about Minny cake which cost £4 and the postage on it was £5 We have had some lovely cakes from you in the past but the postage is killing your trade”

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Posted 1 year ago

Dear Mrs Field, sadly that's the cost of post and packing and sending in a safe and reliable way across the country. We do offer collection if you are local and passing. Shipping is also free on orders over £100. With best wishes, Customer Care

Posted 1 year ago

“I cannot send photos because it has been in the top of my warming oven of the Aga as it was undercooked and then because the consistency of the cake was full of large pieces of fruit and it has now been put in the bin because no-one wants to eat it. The reason I have ordered this particular cake regularly is because I use to make a Dundee cake every week for my family and then my mixer broke and as I am now well into my eighties I decided I did not want to make them anymore and your "Almond Fruit Cake" was the nearest to it that I could find. It always arrived with a lovely golden colour but this was pale and certainly not up to the standard of your usual cake.”

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Posted 1 year ago

Hi There, I have replied to you on our email thread. Kindest, J

Posted 1 year ago

“We did not receive either of the cakes ordered and although the refund was paid promptly, it was obviously not a great experience.”

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Posted 1 year ago

“My item wasn't delivered at all”

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Posted 2 years ago

Hi, hopefully the replacement sent via Royal Mail will get there this time. Thanks for your patience. Jess

Posted 2 years ago

Meg Rivers Artisan Bakery is rated 4.8 based on 1,666 reviews