Don't send a last-minute gift after 12noon
A birthday gift sat in a warehouse over the weekend as I failed to notice the order cut-off of 12 noon and was 2 minutes after that time. It was a Thursday and I paid extra for a 'next day' delivery assuming that would mean a Friday delivery. Missing the despatch time meant it was pushed into a Friday despatch which meant as I hadn't paid for the Saturday delivery (which I would have done had I thought it necessary) the parcel sat in a warehouse over the weekend and wasn't delivered until Monday.
Customer service have pointed out that I am in the wrong and that this was clearly displayed on the website so this was my problem. I have also been assured by customer service that had I phoned this order could have been pushed forward to get it out earlier. But I didn't realise the package wasn't being packed and despatched on Thursday so it didn't occur to me to phone.
So their website says "Need a last-minute gift?" well not after 12 noon. A lesson for others in the future.
11 months ago
Meg Rivers Artisan Bakery has a
4.8
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