Meg Rivers Artisan Bakery Reviews

Name: Meg Rivers Artisan Bakery
Address: Unit 15, Blackwell Business Park, Blackwell, Shipston-on-Stour, Warwickshire
Rating: 4.80

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Meg Rivers Artisan Bakery

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Presented well but so sorry but we did not like your Christmas cake. So sweet and sticky, virtually no cake mixture and stuck to the roof of mouth and absolutely no hint of brandy to balance the sweetness.”

Helpful Report

Posted 1 year ago

Good Morning, and thank you for taking the time to review. Unlike supermarket fruit cakes we don't need to use much cake mixture as the fruits (soaked overnight in brandy) and nuts are what make it special we feel, we've been making it that way for 30 years. Perhaps you might enjoy our Almond Fruit Cake more which is more like a Dundee recipe? With kind wishes, CustomerCare

Posted 1 year ago

“Cake was lovely as always but you omitted to add the birthday message, my Brother was not sure who had sent it, what a shame. Not good, expected much more at that price. Lynda Duffy”

Helpful Report

Posted 2 years ago

“Don't send a last-minute gift after 12noon A birthday gift sat in a warehouse over the weekend as I failed to notice the order cut-off of 12 noon and was 2 minutes after that time. It was a Thursday and I paid extra for a 'next day' delivery assuming that would mean a Friday delivery. Missing the despatch time meant it was pushed into a Friday despatch which meant as I hadn't paid for the Saturday delivery (which I would have done had I thought it necessary) the parcel sat in a warehouse over the weekend and wasn't delivered until Monday. Customer service have pointed out that I am in the wrong and that this was clearly displayed on the website so this was my problem. I have also been assured by customer service that had I phoned this order could have been pushed forward to get it out earlier. But I didn't realise the package wasn't being packed and despatched on Thursday so it didn't occur to me to phone. So their website says "Need a last-minute gift?" well not after 12 noon. A lesson for others in the future.”

Helpful Report

Posted 2 years ago

Hi Hart The cutoff is auto created to enable the despatch team to finalise despatch for the day. However with an email or phone call we would happily have added your order the same days despatch. Kindest, Jess

Posted 1 year ago

“Received cup cakes as a birthday gift. Cakes very heavy and dry, no indication on each cake as to flavour, I like a cup cake but not these not recommended.”

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Posted 2 years ago

“I was given a leaving work present of 6 months of cakes from meg rivers. We are keen bakers so we were very excited but have been pretty disappointed. The cakes have all been very dry, maybe because of the way the delivery service works but without exception very dry cakes. Then there are the themes to consider. Gooseberry, , ginger, chocolate and walnut (which you would not expect to be dry, but it was) . We are a family with younger kids. We would have loved some traditional flavours. Chocolate, vanilla, carrot, not sure if the creative juices are just s bit much for us but the overwhelming theme is every cake is too dry. Shame as a lovely idea”

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Posted 6 years ago

Meg Rivers Artisan Bakery is rated 4.8 based on 1,746 reviews