medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 23,441 Reviews

98 %

of reviewers recommend medino

4.9

Based on 23,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very good service thank you”

Helpful Report

Posted 4 years ago

Hi John, Thanks for leaving us this review. We really appreciate the kind words and feedback, it is super important for us that our customers are heard so that we can make the changes and improvements to make the customer experience all that better! If there is anything more we could have done to improve your experience, please do let us know. You can pop us an email at info@medino.com Have a great week! Best, Anjuli at medino.

Posted 4 years ago

“very quick delivery”

Helpful Report

Posted 4 years ago

Hi Jane, Thanks for leaving us this review. We really appreciate the kind words and feedback, it is super important for us that our customers are heard so that we can make the changes and improvements to make the customer experience all that better! If there is anything more we could have done to improve your experience, please do let us know. You can pop us an email at info@medino.com Have a great week! Best, Anjuli at medino.

Posted 4 years ago

“Good on-line service, prompt & correct order. Happy customer & will use Medino again.”

Helpful Report

Posted 4 years ago

Hi Lynne, Thanks for leaving us this review. We really appreciate the kind words and feedback, it is super important for us that our customers are heard so that we can make the changes and improvements to make the customer experience all that better! If there is anything more we could have done to improve your experience, please do let us know. You can pop us an email at info@medino.com Have a great week! Best, Anjuli at medino.

Posted 4 years ago

“Merino did a great job delivering my purchase just as expected & in very good time. Tiny little grouse being the size of packaging. My order was practically unbreakable and hardly needed the protection or size of box”

Helpful Report

Posted 4 years ago

Hi Mary, Thanks for leaving us this review. We really appreciate the kind words and feedback, it is super important for us that our customers are heard so that we can make the changes and improvements to make the customer experience all that better! If there is anything more we could have done to improve your experience, please do let us know. You can pop us an email at info@medino.com Have a great week! Best, Anjuli at medino.

Posted 4 years ago

“My first order with medino. Delivery was quick with updates along the way and the product was as expected and well packaged. Happy with all aspects”

Helpful Report

Posted 4 years ago

Hi David, Thanks for leaving us this review. We really appreciate the kind words and feedback, it is super important for us that our customers are heard so that we can make the changes and improvements to make the customer experience all that better! If there is anything more we could have done to improve your experience, please do let us know. You can pop us an email at info@medino.com Have a great week! Best, Anjuli at medino.

Posted 4 years ago

“I received the goods on excellent time via Royal Mail . Very pleased . The packaging was rather wet but goods were ok . Thank you .”

Helpful Report

Posted 4 years ago

Hi Christine, Thanks for leaving us this review. We really appreciate the kind words and feedback, it is super important for us that our customers are heard so that we can make the changes and improvements to make the customer experience all that better! If there is anything more we could have done to improve your experience, please do let us know. You can pop us an email at info@medino.com Have a great week! Best, Anjuli at medino.

Posted 4 years ago

“The website is really easy, and delivery is excellent - so quick. The only thing that I find a bit bewildering and frustrating is just how many everyday products are not in stock?”

Helpful Report

Posted 4 years ago

Hi Annie, Thanks for your review. We appreciate the great feedback. So sorry about the out-of-stock products. My recommendation is to click 'notify me when back in stock' which is next to the product or reach out to our Customer Service email info@medino.com. We can then find out more information about a specific product for you. I hope this has helped in any way. If you do need more help, please do send us an email and one of our representatives would be more than happy to help. Best, Anjuli at medino.

Posted 4 years ago

“Previous orders were fine as they were posted through the letter box but for some reason this time the packaging was much bigger and it wouldn’t fit through This meant it was left with a neighbour increasing the amount of personal contact which is not a good thing in these times Why is the packaging so big as it was quite adequate before You need to make it as small as possible as that is the main reason people order online”

Helpful Report

Posted 4 years ago

Hi Mark, thanks for your review. I am sorry to hear about the way your package was delivered and handled. Please could you email info@medino.com with some images and your order ID and one of our team members will be more than happy to resolve this for you. Best, Anjuli at medino.

Posted 4 years ago

“Delivered when they ssid”

Helpful Report

Posted 4 years ago

“Great service, great value”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving us this review. We really appreciate the kind words and feedback, it is super important for us that our customers are heard so that we can make the changes and improvements to make the customer experience all that better! If there is anything more we could have done to improve your experience, please do let us know. You can pop us an email at info@medino.com Have a great week! Best, Anjuli at medino.

Posted 4 years ago

“ok - some confusion re delivery dates”

Helpful Report

Posted 4 years ago

Hi Trevor, thanks for your review. So sorry for the confusion with our delivery dates. Please ping us an email at info@medino.com if you would like more information next time, so we can resolve this issue for you. Best, Anjuli at medino.

Posted 4 years ago

“I received my order quickly and that was great. Really happy with that side of things. I was unfortunately not so happy that your website charged me postage, even though it was not in my cart. I used your express checkout service and your system must have automatically added it without me knowing, and without my consent. I requested to cancel my order there and then, but I did not get a reply. I also tried to call you on 2nd Dec on your 02020894210 number to discuss, but there was no answer or answer machine service to leave a message. Its 2 weeks since receiving my order and I have not had a reply from you. I still await a response.”

Helpful Report

Posted 4 years ago

Hi Jenn, Thanks for reaching out. I am so sorry for the late response to you and the additional charge at checkout. I would love to resolve this for you, if it hasn't been already, please could you email info@medino.com with your orderID and someone from our team will reach out to quickly resolve this for you. Best, Anjuli at medino.

Posted 4 years ago

“Very pleased with the service and products ordered, thank you”

Helpful Report

Posted 4 years ago

“pleased with my order all gone smooth and quick delivery”

Helpful Report

Posted 4 years ago

“Arrived on time and well packaged”

Helpful Report

Posted 4 years ago

“Order was accurate and delivered early. This is what anyone wants”

Helpful Report

Posted 4 years ago

“Good service”

Helpful Report

Posted 4 years ago

“The products were great, same was packaging, the best day delivery failed though - the parcel was delivered 2 days later.”

Helpful Report

Posted 4 years ago

“Communication good, products good, delivery good”

Helpful Report

Posted 4 years ago

“Very pleased with the efficiency of service and speed of delivery. However, some of the items I want are not always in stock and I've noticed the price of some of the regular items I order have gradually increased since I started using your services. I also end up having to order more than I really want to warrant the cost of postage.”

Helpful Report

Posted 4 years ago

medino is rated 4.9 based on 23,441 reviews