Maxwells DIY Reviews

Name: Maxwells DIY
Address: Maxwells DIYShotton Road, PETERLEE
Rating: 4.23

4.2 Rating 3,412 Reviews

80 %

of reviewers recommend Maxwells DIY

4.2

Based on 3,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

Write Your review

Tell us how Maxwells DIY made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Maxwells DIY 5 star review on 8th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DIARY OF NEXT DAY DELIVERY WEDNESDAY: I was searching for some external masonry paint, which I needed urgently, given a break in the rainy weather was forecast - i live in North Wales, so every dry day counts! I therefore needed it delivered next working day. Maxwell's was the cheapest that offered next day delivery. I ordered it on Sunday night, the order was acknowledged on Monday morning - and I received notification on Tuesday that it would arrive today, Wednesday (I'm waiting, but there's time...). That's not next day delivery, but the day after next. I rang and was told that there had been none of the colour I wanted in stock so they had had to order it and then send it on. I said I would have appreciated being told that on Monday morning so I could make alternative arrangements. I think that was owed to me. To be fair, the agent appologised, if a little formulaically, and refunded the money for delivery. The good news is that the sun is actually shining today and the forecast has changed, removing the rain! THURSDAY: HOWEVER, no delivery came! Phoned this morning and was told that the courier, UK Mail Ltd, had not been able to find my address - which they have been to before! They wanted my phone number so as to contact me and get details of how to get here - surely they must have satnav nowadays if they are couriers! So, no delivery till tomorrow. It seems 'next day delivery' means delivery four days later. FRIDAY: HOWEVER! Delivery was promised by 12 today, but nothing! at least Beth, the Maxwell's agent I am in contact with this time, is friendly and doing her best to help, but without avail. It looks now as if 'next day delivery' means five days later' - that is if they deliver on a Saturday. UKMail driver came but would not drive through a gate and down a track that all other couriers take with no trouble. SATURDAY: with a lot of help from Beth and from the man at the UKCMail distribution centre, the package was delivered this morning. The driver said the Satnav brought him straight here! To be fair to Maxwell's, apart from sending it one day later, the main problem is with the courier, who has been very inefficient. However, Maxwell's employed them, not me! Fortunately, the sun is shining! Now let's get painting. AVOID THIS COMPANY IF YOU WANT QUICK DELIVERY”

Helpful Report

Posted 10 years ago

“Found what I was looking for at a great price. Despatch was quick and I was kept informed every step of the process. purchase arrived on time. Great Service!!!!”

Helpful Report

Posted 10 years ago

“Quick delivery.Courier very helpful,carried heavy compost bags into back garden.Cannot rate compost yet,have yet to use.”

Helpful Report

Posted 10 years ago

“Great company excellent service nothing is too much trouble and Beth on Customer Services is an All round Star and would 100% recommend Maxwells”

Helpful Report

Posted 10 years ago

“Very efficient and speedy service, will use again”

Helpful Report

Posted 10 years ago

“I bought a can of Dulux paint and received it timely and very well packaged. Very happy with the service.”

Helpful Report

Posted 10 years ago

“very quick and good stuff for price”

Helpful Report

Posted 10 years ago

“Excellent delivery within 24 hours of placing order. Slightly more expensive than an alternative supplier, however similar items ordered from alternative supplier only turned up at 15:00 hrs the day after they were supposed to be delivered. Will use Maxwells again.”

Helpful Report

Posted 10 years ago

“Will use again great service, quick delivery.”

Helpful Report

Posted 10 years ago

“Ordered 4 cans of paint and received just 1. Phones only manned Mon - Fri so unable to contact anyone over the weekend. Job now delayed.”

Helpful Report

Posted 10 years ago

“Quick delivery of a well liked product.”

Helpful Report

Posted 10 years ago

“As usual excellent reliable service from Maxwells. Product just what I needed, well packed and very promptly delivered. Will definitely use again.”

Helpful Report

Posted 10 years ago

“I have been very satisfied and pleased with the whole process. Communication is good and parcel arrived on date expected and parcel securely packed. Thank you.”

Helpful Report

Posted 10 years ago

“Shopped around on the Internet maxwell were the best price. The delivery was fast. Good alround shop and service.”

Helpful Report

Posted 10 years ago

“ordered item which on line page said was in stock- actually not in stock will not be delivered to Maxwells for 10 further days so by the time i get the item will around 3 weeks - very disappointed”

Helpful Report

Posted 10 years ago

“Fantastic device with next day delivery.Cheaper prices too.”

Helpful Report

Posted 10 years ago

“Items came the next day, minus one which was damaged in transit. Maxwell sent out replacement immediately. This is the second time I've used them as found items cheaper than anywhere else. Would recommend.”

Helpful Report

Posted 10 years ago

“I ordered 1L of Sandtex bitter chocolate from Maxwell's DIY. It arrived within a few days and packaged to prevent any damage or spillage. The price was competitive - overall a great purchase!”

Helpful Report

Posted 10 years ago

“Well done, I was pleased with your service. There's always a bit of doubt when using a new service/provider but everything went smoothly and promptly, hwyl, J Roberts”

Helpful Report

Posted 10 years ago

“Extremely pleased with this service. Very helpful delivery man. Fast next day service. Courteous staff at Maxwells. Definitely will use again.”

Helpful Report

Posted 10 years ago

Maxwells DIY is rated 4.2 based on 3,412 reviews