maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 8,101 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 8,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 3rd August 2026

Katie Holden

maisonwhite.co.uk 5 star review on 1st July 2026

Mrs Jacqueline McManus

maisonwhite.co.uk 5 star review on 21st December 2025

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have sent 3 emails requesting the returns process as the colours are not as expected but in the 5 days since my 1st attempt I have heard nothing I’m going to have to try the phone. Not good”

Helpful Report

I have just responded to your email, your 1st email unfotunately was auto filed in our junk folder. My apologies. Maison White

I have just researched your order history, the last time you ordered you also returned the item as you did not like it. So you know the returns process as before. I am bemused by your negative review.

“The shopping experience was great however after paying for tracked international shipping we are yet to receive our tracking number.”

Helpful Report

Thank you for your review. The shipping company are supposed to send you an email and text with the tracking info, nevertheless that is easily rectified! Here is the link https://www.royalmail.com/track-your-item?trackNumber=RS753389842GB

“It doesn’t let me log in at all and I have tried everything and I ordered something ages ago and it still hasn’t come way over the accepted arrival date!!!”

Helpful Report

Hi, I spoke on the phone earlier with your mum, the item you ordered was on back-order, it says on the product page and at check out 'available to back-order' Back in stock 10th December - available to pre-order ! We do this to allow customers to purchase items that are hard to get hold of. Jellycat have already sold out of the next shipment which is due in this week, but as you have pre-ordered, your order is allocated against the stock we have coming in. Your confirmation order says 'on back order'. The reason you cannot login as when you placed your order you checked out as 'Guest' and did not create an account. So all said I am a bit surprised to receive your negative review. Kind regards Maison White

“Good quick service after I bought a Child's Toy. It arrived just in a small cardboard box without any protective wrapping to keep it clean. Disappointed as it is a Xmas gift for our Grandson. No instructions. product information or guarantee included.”

Helpful Report

Hi Alan The item you purchased was supplied to you as it is received into us from the supplier, Gund. Unfortunately they do not come in presentation gift boxes. The box itself was sent in a polythene mail bag, so well protected. I am sure your Grandson will love it, it is our Grandchildrens' favourite toy Regards Maison White

“Royal Mail cancelled the delivery of my parcel without telling a reason. Your customer service told me he didn't know why it happened but still charging the whole delivery cost. I feel helpless and just want a reason at least.”

Helpful Report

We sent you an email on the 5/10 when your order was dispatched with the tracking link. We sent you another email and copy image of the reason the parcel was returned, it says "closed". All we can do is to send a parcel to the given address with the paid for postage method. We refunded the cost of the item but the postage has been expensed by us therefore not refunded. I can only suggest you could take the image shown to your local delivery company in Taiwan (it will be on the tracking link), and raise the issue with them.

on the tracking it says; Wednesday 17 October 08:04am Available for Collection or Redelivery Taipei 08:04am Item Retention Taipei

“Disappointed with the packaging in light of the cost and the soft toy looks scruffy and used if I’m honest. Won’t be purchasing from here again.”

Helpful Report

I can assure you the product is brand new, if you are unhappy with the item you are welcome to return it. We send out several hundred items each week with no complaints. Thank you.

“I had to contacted them a few time to receive a refund as the item was badly damaged. Surprised the it had been sent out in this condition as it had an obvious flaw. No payment was received for postage and they were not getting more in stock.”

Helpful Report

The item had a defect which we unfortunately missed when send out (it was a busy period) and highly unusual from this supplier. We refunded you instantly when you notified us of the issue. We asked you to advise the cost of postage for the return but we never had any response. Happy to refund you if you let us know what we owe you.

“Unfortunately there was a stain on one of the toys I received, which should have been spotted before postage so I can only rate the service as poor.”

Helpful Report

Thank you for your review, I am sorry to learn of your complaint via your review, this is the first of this nature. I can only apologise, the stain must have been present from manufacture or supply (it is very rare) nevertheless we are sorry this has happened and would be more than happy to replace the item and your postage costs.

“Not delivered in time”

Helpful Report

As per our email conversation yesterday, we received your order on Friday the 7th Sept at 6:33pm, your order was dispatched on Monday the 10th September, 2nd class post is normally 3-5 working days (most are delivered in 3 but it depends on Royal Mail), it very much depends on your local delivery depot/post office. I gave you the tracking number for you to follow up and try to locate your parcel. I hope the information was of use.

Your item was actually received back today "not known at this address, Return to sender"!

“Disappointed, didn't really look like the picture or a Cockerpoo, especially the eyes (wanted it for a present) Cockerpoo owner, ended up buying something else”

Helpful Report

I am sorry to learn you are not happy with the product, this is a genuine product from the toy maker Gund, and it is their image we use on our website. We have sold several of these items and this is the first product complaint, you are welcome to return the product for a refund as long as all labels are attached. Gund are out of stock of this item until next year. I trust you were however happy with the service if not the product.

maisonwhite.co.uk is rated 4.9 based on 8,101 reviews