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Luxury Legs Reviews

4.5 Rating 2,461 Reviews

88 %

of reviewers recommend Luxury Legs

Company Reviews

Product Reviews

4.5

Based on 2,461 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

020 8731 5265

Email:

sales@luxury-legs.com

Location:

Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore
Stanmore
HA7 1GB

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Luxury Legs 5 star review on 3rd September 2017

Nancy Tetreault

Luxury Legs 5 star review on 14th July 2016

Steffen Goelkel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought harem trousers. They arrived well packaged. I have a pair of these bought from a different place. Sadly these were possibly old stock? The elastic waste had perished and disintegrated on putting them on. I was unable to consider replacing and sewing elastic at this time and so returned them. I am waiting for a refund.”

Posted 3 years ago

After receiving these trousers which were unfortunately faulty we offered the customer the option for a refund or an exchange . The customer has been refunded.

Posted 3 years ago

“Have not yet received my order, so hard to write a review of the product. Shipping is slow, but that may be due to Covid 19. Would appreciate being able to track the order to find out where it is. Update. So found out the shipment is being held by Skynet for payment of duties. Tried to contact Skynet, but was directed to their website. No personal contact from them, and no way to find out how much is owed for duties. Emailed both Skynet & Luxury Legs to find out how to get my package released. Would not recommend ordering from Luxury Legs if you live outside of UK. The hassle to get your package is not worth it. If I had not written this review, I would not know that my package was being held, as Skynet did not contact me, and Luxury Legs did not include a tracking number with their confirmation of shipping. What a mess. Update #2. Got a tracking number from Luxury Legs, and provided that to Skynet. Skynet informs me that they need Skynet tracking number, not Luxury Legs tracking number. Finally got Skynet tracking number from Luxury Legs & provided it to Skynet. Now just waiting to see if Skynet can tell me what the holdup is & how much duties are owed. This is certainly not worth the hassle. Skynet finally got back to me with the amount Of duty owing, which I paid, and they have now released the parcel. It should be here in a few days. It arrived in Vancouver June 9, and I did not know where it was, as I had no contact from Skynet. It just sat in customs until I got tracking numbers from Luxury Legs to see why the parcel was taking so long. Skynet really screwed up this order, and I would never use Luxury Legs for international shipping again, as long as they continue to use Skynet. Was not even sure if my parcel would be found. Terrible experience.”

Posted 3 years ago

“Ordered the 12/14 couldn’t even pull them up! They were also way to short. Wouldn’t bother again. I have returned the item and I am still waiting for my refund”

Posted 3 years ago

“Never got my order.”

Posted 3 years ago

We constantly monitor any delays with our orders and these are always communicated to the customer. Due to the current situation, sometimes orders may take longer than usual to arrive. According to the tracking number, customer should have this order within the next few days and this has been communicated via email.

Posted 3 years ago

“Your service was and always has been fab. However I have purchased Commando control leggings for years and this is the first pair that are awful. I’m not sure if commando have changed them or if I have accidentally received an off pair. They are two inches shorter than previous pairs and are a very different material. So disappointed. If you could enlighten me as to whether they have changed then I’d be very grateful. Rachel O’Mara”

Posted 4 years ago

“Still waiting for a refund on a returned item sold through ebay. No communication since the item was returned. It was tracked and delivered.”

Posted 4 years ago

The return has been received and the refund can take up to 7 days to be processed and the funds will appear in your account within 48 hours after the refund has been processed.

Posted 4 years ago

“The shorts didn’t fit - same size as a slightly different pair I had ordered the week before that did fit. and the pick up arranged but he did not come. W hay happens now?”

Posted 4 years ago

“Bought ‘leggings’ for my wife - very disappointed to receive ‘tights’. Returned Two out of three immediately - returns of open packets not accepted - still waiting for my refund 2 weeks later. Spoilt fun of gift and searingly out of pocket.”

Posted 4 years ago

“Consumers are guilty of not being the most patient folk and I was surprised by how long my order took to arrive (just in time for my ski holiday!). I was further dismayed to find that dispute my research and £58 payment, the Spanx leggings are very see-through! It took a few days for those in my group to tell me they’d been able to see my knickers!!”

Posted 4 years ago

“Not what I expected. Not thick or long enough.”

Posted 4 years ago

“Bought my size using your size guard and the tights are far too small. They keep rolling down from the top. Wasted my money.”

Posted 4 years ago

“I order and recieved. My order within 5 days packaged lovely but had to return for different sizes which I did that day and haven't heard anything since.so little disappointed...so no leggings no response and I've paid in full”

Posted 4 years ago

Unfortunately, there was an issue with the delivery on return. However this has now been resolved with the customer.

Posted 4 years ago

“I still have not re eived my items and ot has been a while. I have also not heard from customer service as to where my package it.”

Posted 4 years ago

A delivery was attempted for this International order, however the recipient not available. We have advised the customer to contact the relevant local postal office in the destination country in order to rearrange delivery.

Posted 4 years ago

“The Spanx faux leather leggings were not as expected as they were more of a shiny fabric and not a typical faux leather. I returned the item using the labels provided. 6 days later I emailed to enquire if they were received as I hadn’t heard anything. I was told they had the package but it would take a further 2 days to issue me my refund. That should’ve been today yet I’ve not seen a refund back into my account. Very disappointed.”

Posted 4 years ago

“This was my first ever time of buying shape wear. This product has no material to prevent it rolling down constantly from above the stomach. Im very disappointed and sent it right back.”

Posted 4 years ago

“The Spanx Arm Tights do as stated on the tin but do I think they are worth the price? Absolutely not! I bought them for an occasion and can hardly believe I've snagged them already, after one wear!! And I swear I was being careful. I have stockings and ordinary tights that will long outlive these! I wish I had returned them really and made do with one of the much cheaper versions I've seen online. I guess for some who have the cash to splash they might be acceptable. Delivery however was quick and packaging very good.”

Posted 4 years ago

“Unfortunately, one set of stockings both laddered within minutes of me wearing them! Thankfully the other pair was better. Not what I would have expected for an expensive pair of stockings and not up to the quality I have received before.”

Posted 4 years ago

“I did not got my order yet. What now?”

Posted 4 years ago

The courier attempted to deliver the item but unfortunately there was no answer. Further details of how to track the parcel and what to do next have been left at the delivery address.

Posted 4 years ago

“I have never worn Spanx before, ordered a pair of lacy briefs - they fit well and looked good, until I moved. As soon as I walked around, they rode up, were really uncomfortable and looked awful. I then bought a pair of boy shorts, hoping they would be different, and they did the same thing, rode up and rolled up around the legs. Wasted money on 2 pairs of underwear that I obviously can't return.”

Posted 4 years ago

We are sorry to hear you are not satisfied with your Spanx briefs. The Spanx underwear is one of our best selling products and we have not had any complaints from our customers. We stock lots of other brands if you would like to try these instead. It could be that another brand will suit you better.

Posted 4 years ago

“Material not as strong as I hoped and did not provide required body shaping I hoped for”

Posted 4 years ago

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Luxury Legs is rated 4.5 based on 2,461 reviews