Lust Home Reviews

Name: Lust Home
Address: 28 Oakesway, Hartlepool, Hartlepool
Rating: 4.71

4.7 Rating 2,187 Reviews

92 %

of reviewers recommend Lust Home

4.7

Based on 2,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Lust Home 5 star review on 5th July 2026

Jasmine Mcdowell

Lust Home 5 star review on 4th July 2026

Fiona Mclauchlin

1022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You keep asking for a review but I’ve been waiting for my order for over a week and there’s no sign of it arriving so 🤷‍♀️”

Helpful Report

Posted 1 month ago

Hi Rebecca, Thank you for your feedback, and I'm sorry to hear you're still waiting for your order. This isn't the experience we want for our customers. As I can't locate your order details from your review, please contact us directly via email with your order number and we'll be happy to investigate this for you and provide an update. We look forward to hearing from you and resolving this as quickly as possible. Kind regards, The Lust Home Team

Posted 1 month ago

“Hi My parcel hasn’t arrived yet? And should have been here Saturday 23rd May? Please can you look into this asap thanks Siobhan”

Helpful Report

Posted 2 months ago

Hi Siobhan, Thank you for your feedback, and I'm sorry to hear you're still waiting for your order. This isn't the experience we want for our customers. As I can't locate your order details from your review, please contact us directly via email with your order number and we'll be happy to investigate this for you and provide an update. We look forward to hearing from you and resolving this as quickly as possible. Kind regards, The Lust Home Team

Posted 1 month ago

“Ordered 3 samples of wallpaper about a week ago. Just received an email saying I’ve been refunded, no samples and no reason why I’ve been refunded. Quite disappointed at the lack of customer service advising why this has happened.”

Helpful Report

Posted 2 months ago

Thank you for your review, and I’m sorry for the disappointment caused. If samples are returned back to our warehouse, this sadly usually means there has been an issue with the delivery address provided. On searching the postcode and delivery address on your order, it does appear there may have been an error, which is why the samples were refunded automatically once returned to us. If you would like to reach out to us via email, we would be more than happy to look into getting the order set back up to the correct address, which would simply require payment for the samples again. Kind regards Deanna

Posted 2 months ago

“I paid £3.95 for a small sample which didnt have all the colours on it which is the reason i ordered it as i wanted to match to furnishings. I rang a spoke to a lady who said thats the sample size of that design and said that i shouldnt go off the colours on the sample anyway but only go off a roll? What is the point of the samples? The sample looked so dark compared online?”

Helpful Report

Posted 3 months ago

Hi Rachel, We’re really sorry you’re disappointed with the sample and the colour matching. We understand how frustrating that can be. Samples are designed to give a general idea of the colour, texture and style. With some designs, especially those with a larger pattern, the sample size may not show every colour included in the full roll, which can be frustrating. For the best match, we would always recommend using a full roll as your reference, as this is what will be going on your wall and will show the complete design and all colour variations. Kind regards, Team Lust Home

Posted 3 months ago

“I still haven't received sample order so if I can't even get that why would I place regular order?”

Helpful Report

Posted 3 months ago

Thank you for your review, Tracey. I am sorry to hear that your sample order has not arrived yet. US sample orders can take up to 14 to 16 working days for delivery, and your order should arrive by the 28th. I completely understand your concerns, and I appreciate your patience. If your order does not arrive by then, please let me know and I will be happy to look into this further for you. Kind regards Lust Home

Posted 3 months ago

“Ordered one sample over a week ago and it still hasn’t arrived (but had an email asking me to rate how they’ve done). Chose from another company now (samples form whom arrived in a couple of days)”

Helpful Report

Posted 3 months ago

Hi Joanne, Thanks for your feedback, we’re sorry your sample hasn’t reached you yet. Our samples are sent with an expected delivery timeframe of up to 7 working days. As your order was placed over the bank holiday, this has slightly extended the delivery window, and your sample is expected to arrive by the 16th. The review email you received is automatically triggered after 7 days, which is why it may have arrived before your sample. We appreciate your patience and hope your sample reaches you very soon. If there’s anything else we can help with, please let us know. Best regards Lust Home

Posted 3 months ago

“I haven't received my samples taken very long time puts me off ordering”

Helpful Report

Posted 4 months ago

We’re really sorry to hear you’re waiting so long for your samples. That isn’t the experience we want for you. If you can share your order number or the email used for the order, we’ll look into it right away and get an update for you, or arrange a resend if needed. Thank you for your patience, and we’ll aim to resolve this quickly. Kind regards, Team Lust Home

Posted 4 months ago

“I’ve been asked to submit a review but haven’t had my items yet”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your review. We’re sorry to hear this and would like to help resolve the issue for you. We have reached out to you via email to look into this further and assist with your order. Please feel free to reply to our email and we’ll be happy to help. Kind regards, Customer Support Team

Posted 4 months ago

“Order has not arrived!”

Helpful Report

Posted 5 months ago

We’re really sorry you haven’t received your order yet. This isn’t the experience we want for you. If you can share your order number or the email used for the order, we’ll look into it right away and arrange a resend if needed. Thank you for your patience, and we’ll aim to resolve this quickly. Kind regards, Team Lust Home

Posted 4 months ago

“We haven’t received the order yet, despite being ordered a week ago.”

Helpful Report

Posted 5 months ago

Thank you for your review. We can confirm your order is still within our 7 working day delivery timeframe, with an expected arrival of the 11th–12th. We hope it reaches you very soon and would love to hear your thoughts once it arrives. Thank you for your patience. Kind regards, Team Lust Home

Posted 5 months ago

“Cannot rate as not received samples.”

Helpful Report

Posted 1 year ago

Thank you for your review. We’re sorry to hear you haven’t received your samples. We've checked the tracking, and it appears the courier marked the shipment as cancelled. This is certainly not the experience we aim to provide. Please reach out to us directly so we can arrange a replacement to be sent to you right away. We’ll make sure this is resolved for you as quickly as possible. Kind regards, Deanna Customer Service

Posted 1 year ago

“I did not receive my order although this is the couriers fault for leaving the parcel on my door step it still has not been rectified and I have no order.”

Helpful Report

Posted 1 year ago

Thank you for your review, Kerry! I’m truly sorry to hear about the trouble with your delivery. However, I am more than happy to confirm we have resolved the delivery issue. Best wishes, Deanna

Posted 1 year ago

“Id highly recommend Lust . A great company to use . Fast, friendly and very efficient. Wallpapers were both wonderful. We ordered a roll which we didn’t need and it was returned and refunded without any fuss.”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Anne! We’re thrilled to hear you had a positive experience with us and that you found our service fast, friendly, and efficient. It’s great to know the wallpapers met your expectations, and we’re glad the return process was hassle-free. It appears you may have rated us 1 star by mistake, we truly appreciate your positive feedback and hope that the rating reflects your experience accurately. If you have any more feedback or need assistance in the future, please reach out! Best wishes, Deanna Customer Service Team

Posted 1 year ago

“oh gosh what a waste of money”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. I am very sorry to hear if the samples and roll purchased were not to your liking and for any trouble caused. If any issues specifically with the products, please do reach out to our Customer Service Team to assist further. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Poor courier , left it in an unsafe place where the box was water damaged, luckily it was ok . Husband then put the wallpaper up initially we loved it but by the second drop we couldn’t get the pattern to match at either the bottom or the top . Considering the price very poor , love the design but poor quality . I would actually give it zero if I could”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review. I'm very sorry you have experienced issues with the courier on delivery also when hanging the product and for any trouble this may have caused. I hope the finished result still looks great on the wall. Kind regards, Thomas

Posted 2 years ago

“Ordered a sample - never received it.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I am very sorry to hear your sample has not arrived and for any trouble caused. If you are able to reach out to our team to confirm your address (to be sure this is correct), we can see to a replacement being posted out right away. Our email is hello@lusthome.com, we look forward to resolving this matter. Kindest regards, Thomas

Posted 2 years ago

“Ordered cushion on line. Paid and had confirmation email. Next day they messaged to say they didn't have the stock to fulfil the order so just cancelled the order without saying whether they would be back in stock. My sister ordered it again the next day and was successful. Don't understand!! Didn't reply to my enquiry about the cancellation.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. Apologies for any trouble the cancellation may have caused. In the event an order can't be fulfilled for whatever reason, on this occasion lack of stock, we would notify and return funds right away to not hold this from you. We are happy to advise of any known restock dates when aware of this but if not we would advise checking back at a later date. Under the review email provided, we had no additional contact regarding the matter to further discuss but we can be also reached on live chat and by phone 7 days a week if you have any further questions. Kindest regards, Thomas Customer service team

Posted 2 years ago

“The pattern was slightly out, also the quality of the paper was poor. You’re pretty much just paying for the pattern and that’s about it.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review. I'm very sorry you have experienced issues with hanging the product and for any trouble this may have caused. I hope the finished result still looks great on the wall. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Fab wallpaper, looks amazing”

Helpful Report

Posted 2 years ago

Thank you so much for your review and for sharing your image, it looks beautiful! Kind regards, Thomas Customer Service Team

Posted 2 years ago

“It’s been a month and I have still not received my samples in the mail, and then if I like it I’d have to order the paper and wait a whole other month or more?”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review! Samples are sent out via the postal service and overseas to the US typically averages around a week to arrive, if still not with you I can only apologies for the delay and any trouble caused. If you are able to reach out to our team with confirmation of your full address, we can most certainly get a replacement sent out for you. Email hello@lusthome.com Kindest regards, Thomas Customer Service Team

Posted 2 years ago

Lust Home is rated 4.7 based on 2,187 reviews