Lust Home Reviews

Name: Lust Home
Address: 28 Oakesway, Hartlepool, Hartlepool
Rating: 4.70

4.7 Rating 2,191 Reviews

92 %

of reviewers recommend Lust Home

4.7

Based on 2,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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Lust Home 5 star review on 5th July 2026

Jasmine Mcdowell

Lust Home 5 star review on 4th July 2026

Fiona Mclauchlin

1022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 16th of june I placed my order. It should have been delivered in 3 workdays. But today the 26th of june I still haven’t got anything. On DPD parcel I see my parcel is in hold, pending customs clearance. Can you see how long I have to wait please.”

Helpful Report

Posted 4 years ago

Thank you so much for your review Femke! My sincerest apologies for the delay experienced with your parcel and for any trouble caused. The matter has been escalated for review by the courier and I have sent you an email to keep in touch with any updates moving forward. Kind regards, Thomas Customer Service Team

Posted 4 years ago

“Not received the second order”

Helpful Report

Posted 4 years ago

Thank you for your review Livvy, We'd love to review this matter further, please feel free to drop us an email to hello@lusthome.com or give us a quick call on 0808 169 1796 Monday-Sunday 10am-6pm and we will get this sorted right away 😊

Posted 4 years ago

“Still not received the sample of paper, and at over £5 postage plus a charge for the sample it’s a disgrace.”

Helpful Report

Posted 4 years ago

Hey Andrea, thank you so much for your review. I'm really sorry your sample has not arrived, please can you email us at hello@lusthome.com and we'll get that resolved for you right away. Kind regards, Laura Customer Service Team

Posted 4 years ago

“I have not received my sample”

Helpful Report

Posted 4 years ago

Thank you so much for your review and for bringing this to our attention. I'm sorry you've not yet received this, today (26th April 2022) is the latest you should receive the sample, if you have still not had this delivered please can you email hello@lusthome.com to let us know and we will of course resolve this for you right away. Kind regards, Laura Customer Service Team

Posted 4 years ago

“To say I paid for a sample the size is smaller than the free samples shops give out, I cannot get a bearing of the ratio between coloured corals and the amount of blue sea background so I'm unable to tell whether it will be the right amount of blue or multicolour as it's cut half coral then blue then half coral...which may not be half of the coral.... Putting me off buying it when I can see other samples in shops and have larger samples from other designs”

Helpful Report

Posted 4 years ago

Thank you so much for your review, please could you email us at hello@lusthome.com to look into this? Our samples are generously sized at 50cm2 so this doesn't sound right. We look forward to resolving this for you and apologise for any inconvenience. Kind regards, Laura Customer Service Team

Posted 4 years ago

“I ordered a 2nd roll of the same wallpaper And after hanging it we have discovered it's a completely different shade of mint green.”

Helpful Report

Posted 4 years ago

Thank you so much for your review, I'm really sorry to hear this. Unfortunately, we cannot guarantee the batches will be the same when placing an additional order for extra rolls, subsequently, that means we cannot guarantee the same shade. We do ask that you contact us before placing a new order so we can check if the same batch is in stock, I'm sorry if you missed this, however, I can see you've contacted our team now and we've offered a resolution to your issue for you. We hope to hear from you soon. Laura Customer Service Team

Posted 4 years ago

“The sample looked so much darker than the image online. I wo t be ordering this”

Helpful Report

Posted 4 years ago

Thank you so much for your review Emma. I'm really sorry to hear that, please could you email an image of your sample to hello@lusthome.com so we can look into this? Kind regards Laura Customer Service Team

Posted 4 years ago

“The wallpaper purchased whilst expensive was awful quality - every time it was touched the colour came off leaving in slightly white scratch marks. Also the sides of the paper had a thin white line which is not good when the paper is dark blue - when hung it looked as if gaps had been left. All in all I had to pull the paper down and ended up painting the wall instead. What a waste of money and time spent!”

Helpful Report

Posted 4 years ago

Thank you so much for your review Jayne, I'm really suprised to hear you had such a bad experience hanging our wallpapers as the quality is usual substantial! We'd love to look into it for you and resolve this, please could you email us on hello@lusthome.com with some pictures and a bit more detail of what happned? I hope to hear from you soon. Kind regards, Laura Customer Service Team

Posted 4 years ago

“Haven't received sample yet”

Helpful Report

Posted 4 years ago

Thank you so much for your review Phoebe, I'm so sorry you haven't received your samples. If that is still the case please can you email us at hello@lusthome.com and we'll send some more for you right away. Kind regards, Laura Customer Service Team

Posted 4 years ago

“Never received !”

Helpful Report

Posted 4 years ago

Thank you so much for your review Monique, I'm so sorry you haven't received your samples. If that is still the case please can you email us at hello@lusthome.com and we'll send some more for you right away. Kind regards, Laura Customer Service Team

Posted 4 years ago

“Haven't ever received what I paid for”

Helpful Report

Posted 4 years ago

Thank you so much for your review Debra, I'm sorry you haven't yet received your samples. I can confirm these have been posted, however, due to the recent festives/bank holidays, they will take a little longer. You should be receiving those by the end of the week, in the unlikely event you don't please email us at hello@lusthome.com and we will of course look into that for you. Kind regards, Laura Customer Service Team

Posted 4 years ago

“Great designs (we bought the Lemons) the quality leaves something to be desired, We needed an additional roll (due to the MASSIVE WASTAGE DUE TO THE LONG REPEAT) The additional roll despite having EXACTLY the same bar code was a totally different shade, which meant stripping 2 drops, and re-papering a whole section. Also the match 'drifts' over a 7ft drop by as much as 1/4". If you're looking for consistency my experience has been terrible, and at £40/roll I expect better. Summary great patterns poorly executed.”

Helpful Report

Posted 4 years ago

Thank you so much for your review Paul. I'm very sorry to hear of the issues you've faced with your wallpaper from us, can you please email us at hello@lusthome.com so we can look into this? We look forward to resolving this issue. Kind regards, Laura Customer Service Team

Posted 4 years ago

“I’m afraid the samples were never received :(”

Helpful Report

Posted 4 years ago

Thank you so much for your review, I'm so sorry you haven't yet received your samples Vicki. If that is still the case can you please email hello@lusthome.com I'd be happy to get those reposted for you? Kind regards, Laura Customer Service Team

Posted 4 years ago

“I still haven’t received it”

Helpful Report

Posted 4 years ago

Thank you so much for your review Lalie. I'm so sorry you haven't yet received your samples, if that is still the case can you please email us on hello@lusthome.com and we'll post some more for you right away. Kind regards, Laura Customer Service Team

Posted 4 years ago

“Was really impressed with the quality of the wallpaper and the speed of delivery...until we realised one roll is ever so slightly darker than the other!”

Helpful Report

Posted 4 years ago

Thank you so much for your review, Louise. I'm really sorry to hear this, could you please email us at hello@lusthome.com and we will of course put this right for you. Kind regards, Laura Customer Service Team

Posted 4 years ago

“Poor sample sent- doesn’t even have one picture showing the pattern. What’s the point??”

Helpful Report

Posted 4 years ago

Thank you so much for your review and feedback, I'm sorry you aren't happy with your wallpaper samples. They are sent for you to see the colour and quality and may not always include the full design, however, if you'd like some extra help with choosing a wallpaper please email us at hello@lusthome.com and we'd be delighted to assist. Kind regards, Laura Customer Service Team

Posted 4 years ago

“Didn't receive order, emailed twice, no response”

Helpful Report

Posted 4 years ago

Thank you for your review Sue. I'm so sorry again that we didn't receive your initial emails, I can see we've posted some more samples for you since and hope you are happy with your choices you've picked some gorgeous designs! We'd love to see your room transformation if you could tag us @lust.home - Laura

Posted 4 years ago

“Disappointed to find a huge collection of samples purchased came folded. I explained this to the company and how I would have preferred them to be rolled but unfortunately this is how they come (I had purchased a roll of wallpaper too and queried the size on their Facebook page but wasn't told they would be folded at this instance).”

Helpful Report

Posted 5 years ago

Thank you for taking the time to feedback your experience, we appreciate all reviews weather good or bad. Please accept our apologies that your were disappointed that your samples we're folded, we do state on our website that this is how they arrive, I'm really sorry you missed this. We hope you understand the wallpaper samples are offered with a purpose for customers to get a feel of the pattern and quality of the paper before purchasing full rolls, we feel these are perfect for the purpose they serve but understand that you'd purchased them for other reasons. We hope regardless of this you like our designs and that this doesn't put you off ordering from us again in future 😊 - Laura

Posted 5 years ago

“Quality of wallpaper is no good the”

Helpful Report

Posted 5 years ago

Thank you for your review. I'm so sorry to hear your not satisfied with the quality of the wallpaper, I'd really appreciate the opportunity to review this for you if you could email some details & photos to hello@lusthome.com? I hope to hear from you. -Laura

Posted 5 years ago

“The sample never arrived”

Helpful Report

Posted 5 years ago

Hey Angela Thank you for your review. I'm so sorry your sample never arrived! Please could you contact us on hello@lusthome.com and let us know if you'd like us to replace or refund this along with confirmation of your full address and we'll arrange your preferred option right away 😊 - Laura

Posted 5 years ago

Lust Home is rated 4.7 based on 2,191 reviews