Name: Lust Home
Address: 28 Oakesway, Hartlepool, Hartlepool
Rating: 4.70

“It’s been a month and I have still not received my samples in the mail, and then if I like it I’d have to order the paper and wait a whole other month or more?”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review! Samples are sent out via the postal service and overseas to the US typically averages around a week to arrive, if still not with you I can only apologies for the delay and any trouble caused. If you are able to reach out to our team with confirmation of your full address, we can most certainly get a replacement sent out for you. Email hello@lusthome.com Kindest regards, Thomas Customer Service Team

Posted 2 years ago

“I brought the wallpaper in preparation to buy the paint to decorate my hallway. When I went to buy the paint (Candyfloss ) it was sold out and when I called to enquire about when it will be in stock I was met with a very blasé response that there is no date to order the paint and orders are only put in when there is low stock in most colours. But I looked on your website and a lot of the colours are sold out. I’m very disappointed that I will have to do a colour match and not get the correct colour or re-think my paint choice completely. Is there a date to you having the paint Candy Floss in stock now?? Thank you.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review! We are very sorry for any trouble with paint matching up the wallpaper you have purchased from us. Whilst we would love to have all shades restocked promptly we have been having delays from our suppliers regarding this coming in, which we are working to resolve. As we did not wish to give any false impressions as to an ETA we tried to be transparent with this in communicating to keep an eye out on our product page and that further to this we might have updates to share. Kindest regards, Thomas Customer Service team

Posted 2 years ago

“Send a complaint with regards to paper and no response. Poor paper poor customer service”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review! In response to an email you sent to us on the 25th of May, we requested some images and information regarding the issue faced, sadly we did not hear back from you ? If this was not picked up, I can only apologies for this. Please feel free to email across any images/details you can share on the matter, hello@lusthome.com and our team will have this investigated further. Kindest regards, Thomas Customer Service Team

Posted 2 years ago

“DO NOT BUY. This is by far the worst quality wallpaper I have ever seen. Wiping with a wet sponge REMOVES THE COLOR of the wallpaper. Buy literally any other wallpaper. Marketing this printed paper as “wall paper” is a scam.”

Helpful Report

Posted 2 years ago

Thank you for taking time to leave a review. Our wallpaper is a non washable finish so would be subject to the extent contact with wiping this down as to any damage caused to the surface of the print. I am very sorry if this was expected to be more hardwaring or coated vinyl. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Disappointed that my order of two wallpapers didn’t match, number the same, different name. Had to re-order, strip the walls, and decorator had to start again! I must add the problem was dealt with promptly by your team.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback with us. I apologise for the inconvenience or disappointment caused by your recent order. We understand the importance of accurately matching the colour of your rolls. I am pleased to see that our team have been able to assist you in resolving the matter. Kind regards, Deanna Customer Service Team

Posted 2 years ago

“Custermer service is a joke, if you need to contact then then good luck. AVOID”

Helpful Report

Posted 2 years ago

Thank you for taking your time to post a review. I am very sorry to hear that you are unhappy with the customer service received from us. I have checked our records and sadly, cannot see any email or message correspondence from yourself. Please could you our team to review, hello@lusthome.com Kind regards, Deanna Customer Service Team

Posted 2 years ago

“They're very nice but I wish more helpful. I order a sample package 2 weeks ago and it sent me an email with an automatic tracking number but no info. They said samples don't get tracked...but then why is there a tracking number at all? I also have not received this package at all and I've not been responded to about the whereabouts.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review. I am very sorry to hear that you experienced an issue with your sample delivery. However, I can see after a short chat with our team, your issue has since been resolved. Kind regards, Deanna Customer Service Team

Posted 2 years ago

“It never arrived”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. I am very sorry to hear your sample has not arrived from over the festive break. As samples are sent out via the postal service we do find at this time of year there's a slim chance they can go astray on route due to parcel volumes they are handling. Please feel free to contact our team via email (hello@lusthome.com) with confirmation of your full delivery address (to ensure accuracy) and we can get a replacement sent out asap! Kindest regards, Thomas

Posted 2 years ago

“Rubbish products and spam emails too Six seven eight nine ten”

Helpful Report

Posted 3 years ago

Thank you for your review. I am very sorry to hear you did not like the samples of the designs provided. Our emails always show an option to unsubscribe from the mailing/newsletter and if you are having any difficulty with this please email our team on hello@lusthome.com and we can fix this for you right away. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“I have ordered sample papers from Lust on two occasions. The first time it didn’t arrive for a few weeks and only after I had to chased the order. The second time - only one of the requested samples I paid for arrived. This is very disappointing from what I consider an expensive site which should be able to get this right but also when I’ve paid for these samples- I expect better.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. Whilst I can only apologies for the issues experienced with the delay and missing sample. I am pleased to see upon contacting us we swiftly arranged replacements to be sent out for you to get this back on track. Kindest regards, Thomas

Posted 2 years ago

“Poor information on the website meant I had to order an extra roll, no warning was given to me that it could be the wrong colour which it was as it was a new batch! Contacted them and they did nothing to help me. They’ve now lost a loyal customers”

Helpful Report

Posted 3 years ago

Thank you for your review. I am very sorry to see the variation of shade that has taken place on this occasion. Whilst we do our best to minimize this between each print run of the paper, sadly we can't ensure a perfect match when additional are needed at a later date. We do always suggest an extra roll is ordered to play it safe and allow free of charge returns if not needed to avoid falling short. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Asked for refund, no communication”

Helpful Report

Posted 3 years ago

Thank you for your review Liane, It does not appear we have received any emails from you following your 2 recent sample purchases, very sorry if you have had trouble getting in touch. Our email to confirm is hello@lusthome.com, you are most welcome to call on 0808 169 1796 also if easier to resolve this. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Overall terrible experience. I ordered over £800 of wallpaper across 2 orders. Both parcels somehow didn't around with me, through a combination of Lust Homes using the most notoriously unreliable courier (Evri), and not actually dispatching my order from the warehouse - despite telling me on multiple occasions they had. Shame as the product is pretty lovely, but won't even consider for any of my other rooms that need to be decorated”

Helpful Report

Posted 3 years ago

Thank you for your review Madalaine! Apologies for the courier issues faced with your purchase. Its always far from ideal when a delivery does not go smoothly as we would expect and I can see following a swift investigation a refund was issued to you as requested. We appreciate the feedback regarding the courier service and are always looking to improve on this where possible for the future. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Both deliveries I paid for next day. Both didnt arrive! Very upset!”

Helpful Report

Posted 3 years ago

Thank you for your review Rob. After review I can see your order was placed only just after our 2pm cut off for same day dispatch resulting in this going out the following. Express delivery still got this to you the following working day but I am sorry this was 1 further than to be expected. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“i haven’t received my package - emailed a week ago and haven’t received any response about the lost package”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry you have experienced issues with your delivery. If this has still not reached you, please reach out to our team via phone or email, hello@lusthome.com and we can get this sorted for you right away. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Still haven’t received. Not offered a discount or anything. Messed me about as has to change decorator.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry you have experienced issues with your delivery. If this has still not reached you, please reach out to our team via phone or email, hello@lusthome.com and we can get this sorted for you right away. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“I have not yet received my purchase, I placed my order on 24/2/23”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry to hear the samples did not arrive as soon as we would typically expect. If still not with you, please reach out via email to our team hello@lusthome.com and we will see to it a replacement is arranged right away. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Didn’t receive it”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry to hear the samples did not arrive as soon as we would typically expect. If still not with you, please reach out via email to our team hello@lusthome.com and we will see to it a replacement is arranged right away. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Very expensive the shipping and then I had to pay extra 90 euros for customs .”

Helpful Report

Posted 3 years ago

Thank you for your review! I am very sorry for any trouble the price may have caused. We are always looking to expand our range of international services and make prices more affordable were possible. As customs/tax is a local fee to the destination we cant cover this in advance of a purchase, apologies again for any trouble this cost may have caused. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Ordered a month ago and never received my product. I’m not certain this is a legitimate company. I reached out and they told me it was coming but weeks later and still nothing.”

Helpful Report

Posted 3 years ago

Thank you for your review! After checking into our messages, I can see on the 8th of Feb you contacted us to make an amendment to the purchase, when replied asking what this was regarding, either product or address, we did not get a response. If you still have not received the samples, we would be happy to replace or refund this for you, please reach out on email hello@lusthome.com. Kind regards, Thomas Customer Service Team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Lust Home Reviews