Name: Lust Home
Address: 28 Oakesway, Hartlepool, Hartlepool
Rating: 4.70

“Didn’t receive my package, didn’t help in any way and kept saying the package was left outside which is allowed. I was home all day waiting for multiple packages, I got the other ones and this was never delivered to my house. Shipping information didn’t even tell me what courier delivered it and when the agent sent the information it did not have my address on it. I feel ripped off and will never do business with this company again.”

Helpful Report

Posted 3 years ago

Thank you for your review and feedback Julie. After review of the tracking with our courier it was deemed a successful delivery by UPS to the address provided. Over in the US they have permission to leave goods in this manner as part of their standard procedure and I can only express my apologies for any trouble caused as a result. Kindest regards, Thomas Customer Service Team

Posted 3 years ago

“My personal contact details were added to orders made by other people meaning I was getting updates from DPD about orders that were not mine and I got no updates about my orders. Not happy with the service. Unordered samples and it not means I don’t want to make an order for the wallpaper I got samples of, due to the issues I experienced- so it was a waste of money to order the samples.”

Helpful Report

Posted 3 years ago

Thank you for your review Helen, Apologies once again that you received notification for delivery on the wrong parcel and for any misunderstanding caused. As advised previously, we can assure you that the personal details could not be seen by a 3rd party and this was only entered due to a technical error into a notification system. I am very sorry this has put you off from proceeding with ordering from us, I can assure you this issue was fixed promptly as a urgent matter with the courier and our warehouse team. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“The furnishings are of poor quality and not worth the money. Returned the items and found much better quality elsewhere.”

Helpful Report

Posted 3 years ago

Thank you for your review and feedback. I am very sorry once again you have not been satisfied with the Cushions purchased with us and I hope in return we can make the refund process for you as quick as possible sending this back. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“I have not received the sample I ordered and also paid postage for!”

Helpful Report

Posted 3 years ago

Thank you for your review! Apologies that your sample order has not arrived, they are typically much quicker than this. If this has still not arrived please reach out via email, hello@lusthome.com or by giving us a quick call 0808 169 1796 Mon-Sun 10am-6pm. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“The parcel didn’t arrive. I phoned dpd and they delivered to an address in exeter. Dpd says the name and address of the parcel with my reference number had a different name and address to mine. Can the samples be resent please?”

Helpful Report

Posted 3 years ago

Thank you for your review! Apologies that your sample order has not arrived, they are typically much quicker than this. If this has still not arrived please reach out via email, hello@lusthome.com or by giving us a quick call 0808 169 1796 Mon-Sun 10am-6pm. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Order never arrived and tracking info does not work”

Helpful Report

Posted 3 years ago

Thank you for your review! Apologies that your sample order has not arrived, they are typically much quicker than this. If this has still not arrived please reach out via email, hello@lusthome.com or by giving us a quick call 0808 169 1796 Mon-Sun 10am-6pm. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“purchase still has not arrived, tracking info doesn’t work, customer service was unable to give any additional info”

Helpful Report

Posted 3 years ago

Thank you for your review! Apologies that your sample order has not arrived, they are typically much quicker than this. If this has still not arrived please reach out via email, hello@lusthome.com or by giving us a quick call 0808 169 1796 Mon-Sun 10am-6pm. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“item ordered still not recieved”

Helpful Report

Posted 3 years ago

Thank you for your review! Apologies that your order has not arrived, they are typically much quicker than this. If this has still not arrived please reach out via email, hello@lusthome.com or by giving us a quick call 0808 169 1796 Mon-Sun 10am-6pm. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“I still have NOT RECEIVED MY PARCEL.”

Helpful Report

Posted 3 years ago

Thank you for your review Nicola, I am very sorry for the delay with your delivery over the festive period. After review it appears this made it to you first thing in the New Year and I hope you love the product never the less. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Still not even dispatched (samples) and no response to emails, I continue to get perky “how did we do” emails - so frustrating!”

Helpful Report

Posted 3 years ago

Thank you for your review! Apologies that your sample order has not arrived, they are typically much quicker than this. If this has still not arrived please reach out via email, hello@lusthome.com or by giving us a quick call 0808 169 1796 Mon-Sun 10am-6pm. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Never received item.”

Helpful Report

Posted 3 years ago

Thank you for your review! Apologies that your order has not arrived, they are typically much quicker than this. If this has still not arrived please reach out via email, hello@lusthome.com or by giving us a quick call 0808 169 1796 Mon-Sun 10am-6pm. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“This company will take your money and provide you with multiple different tracking numbers, none of which are real or accurate, and then not help you locate your shipment when you reach out to their customer service. It has been weeks now and I still have no answers and no products and no real shipping or tracking numbers. Would never use this company again.”

Helpful Report

Posted 3 years ago

Thank you for your review! Apologies that your order did not arrive and for the mix-up with tracking. As we had been integrating a new system that caused discrepancies with tracking which has since been fully resolved. I can see this was refunded for you by request as soon as we became aware of the problem, I am very sorry once again. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“I never received my parcel. Delivery company sent me a picture of someone else’s house!”

Helpful Report

Posted 3 years ago

Thank you so much for your review. After checking your details I can see this was only for a sample purchase that we post via the Royal mail not a courier tracked service, I can only apologies if you have mixed this up for another expected delivery. If your samples have still not arrived please do reach out via email to hello@lusthome.com to confirm your address and we will get a replacement posted out right away! Kind regards, Thomas Customer Service Team

Posted 3 years ago

“I have not yet received the samples I ordered.”

Helpful Report

Posted 3 years ago

Thank you so much for your review and apologies for the on-going postal delays. If your samples have still not arrived please do reach out via email to hello@lusthome.com to confirm your address and we will get a replacement posted out right away! Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Still not received. Presumably down to post strike but keep getting 'how did we do' emails so very frustrating”

Helpful Report

Posted 3 years ago

Thank you so much for your review and apologies for the on-going postal delays. If your samples have still not arrived please do reach out via email to hello@lusthome.com to confirm your address and we will get a replacement posted out right away! Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Havnt received my samples yet”

Helpful Report

Posted 3 years ago

Thank you so much for your review and apologies for the on-going postal delays. If your samples have still not arrived please do reach out via email to hello@lusthome.com to confirm your address and we will get a replacement posted out right away! Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Have not received as yet. Very disappointed”

Helpful Report

Posted 3 years ago

Thank you so much for your review and apologies for the on-going postal delays. If your samples have still not arrived please do reach out via email to hello@lusthome.com to confirm your address and we will get a replacement posted out right away! Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Samples haven’t arrived - no response to queries about their delivery.”

Helpful Report

Posted 3 years ago

Thank you so much for your review and apologies for the on-going postal delays. If your samples have still not arrived please do reach out via email to hello@lusthome.com to confirm your address and we will get a replacement posted out right away! Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Still haven’t rec’d the wallpaper samples! I placed the order on 28/11/22 seriously how long can it take 😡”

Helpful Report

Posted 3 years ago

Thank you for your review Claire! Apologies for the delay with your samples we are typically much quicker but have noticed from the recent postal strikes a few issues have been taking place. Please reach out to our team to confirm your address and we will get a replacement posted out, our email is hello@lusthome.com 😊 Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Still not received the items”

Helpful Report

Posted 3 years ago

Thank you so much for your review and apologies for the on-going postal delays. If your samples have still not arrived please do reach out via email to hello@lusthome.com to confirm your address and we will get a replacement posted out right away! Kind regards, Thomas Customer Service Team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Lust Home Reviews