Name: Lust Home
Address: 28 Oakesway, Hartlepool, Hartlepool
Rating: 4.71

“While I'm sure your wallpaper is gorgeous, I still haven't received it. It's been with Evri for a week and I've no idea how long they intend to keep it. Of course they are impossible to contact. So while I would love to continue to buy wallpaper from you, if you continue to use Evri I will go elsewhere”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're very sorry for the delay you experienced with your delivery. We understand how frustrating this must have been, particularly when tracking updates were limited. Since leaving your review, we have arranged and dispatched a replacement order, and we hope this has now reached you successfully. While the vast majority of deliveries arrive without issue, we appreciate that this experience did not meet the standard you expected from us. Thank you for your patience, and we hope you'll enjoy your wallpaper once it arrives. We value your custom and would love the opportunity to serve you again in the future. Kind regards, Team Lust Home

Posted 1 month ago

“Love the wallpaper. Had a tiny piece of wall left over that I needed to fill. A couple of samples would do. Asked if they could be continuous. No. Order a whole roll for £70. Disappointed. Product great. Customer service poor.”

Helpful Report

Posted 11 months ago

Hi David, Thank you for taking the time to leave a review, we’re so pleased to hear you love the wallpaper! We’re really sorry to hear you were disappointed with our customer service. Unfortunately, due to the nature of wallpaper production and batch variations, we aren’t able to offer continuous samples. This is to ensure consistency in colour and quality across full walls, using parts of a roll could lead to noticeable variation in the final finish. That said, we completely understand how frustrating this must have been when you only needed a small piece, and we’re sorry we couldn’t be more flexible in this instance. We appreciate your feedback on our customer service. Warm wishes, Team Lust Home

Posted 11 months ago

“Pleased with wallpaper and easy of hanging. Unfortunately left with one very expensive roll of wallpaper despite using calculator. Have been told although advised three rolls the instructions to purchase three was within the range of error.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience, Sharon. We truly understand how important it is to get the right amount of wallpaper for your project, especially given the investment involved. Our calculator includes allowances for pattern matching and potential waste to help ensure customers don’t run short during hanging. While it appears the estimate was accurate for your room dimensions, we appreciate that careful use and room specifics can sometimes result in using less material than suggested. We’re sorry if this was not clear upfront and appreciate your feedback, it helps us improve how we communicate with customers, especially those new to wallpapering. We always aim to provide helpful tools and honest advice to support every decorator, novice or expert. Please know that our returns policy is designed to be fair and consistent for all customers. We’re here to assist if you have any further questions or need support in the future. Kind regards, Deanna Customer Service

Posted 1 year ago

“The paper is a lovely quality, but being white undersided it shows up every join! Complete waste, it just needs the edges continued in the same design a small amount and down the whole length on the underside to hide the joins”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Fiona! We appreciate your thoughts on the quality of the paper, and understand your concerns about the visibility of the joins due to the white underside. If there's anything else you'd like to share or if you need assistance, please don’t hesitate to get in touch with us. Best regards, Deanna Customer Service Team

Posted 1 year ago

“I chose the navy cranewallpaper and based my dining room colours on this paper. The paper showed all creases, pigment was just not rich not the paper quality enough to support the navy. Where we wiped paste off after hanging the colour came away with the lightest of touches. I am now looking for alternative paper”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review! I am very sorry to hear of the trouble you experienced on this particular design. Darker pigmented papers such as the navy colourways do print heavier and have slight lift to the ink but should otherwise not cause noticeable imperfection. If you are able to provide any images of the issue via email to hello@lusthome.com our team would be more than happy to review and assist in anyway possible. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Amazing designs.Fab customer service.But hugely disappointed with the quality of the wallpaper. Every seam joint, no matter how perfectly the edges were butted together showed a white line because it didn't sit true against the next drop. Walls were smooth so it was very frustrating.Didn't expect to be touching up wallpaper gaps with a dark Sharpie pen to hide the shortcomings of £65-a-roll wallpaper.”

Helpful Report

Posted 2 years ago

Thank you for taking time to leave a review. Glad to hear you love the designs and I am very sorry to hear of the trouble you have experienced with the paper. If you could email over any images to demonstrate the issues faced with this, our team will be happy to assist you further. Our email address is hello@lusthome.com Kind regards, Thomas Customer Service Team

Posted 2 years ago

“I was very disappointed with the quality of the paper for the price, and mid way through two of our rolls there was marks on the paper which meant more waste than needed.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review. I'm very sorry you have experienced issues with hanging the product and for any trouble this may have caused. I hope the finished result still looks great on the wall. If you are able to provide any images of the issue experienced, please could you email this across for our team to review, hello@lusthome.com Kind regards, Thomas Customer Service Team Leader

Posted 2 years ago

“Quick delivery, well packaged item”

Helpful Report

Posted 3 years ago

“Paid 90 for shipping and still had a 50 COD fee, so that was a HUGE bummer.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. Whilst we always aim to keep our costs competitive with international duty/customs payments this can add to the overall expense. I hope the product was still more than worth the price with this factored in. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“I have been waiting for a sample for 3 weeks and was finally told they sent out a second sample I have yet to receive either. The email also offered a link to “track” my shipment, but the tracking number was “not recognized “ by Royal Post service The explanation I received was a boilerplate answer about international shipping may have delays but why is there a link to “track shipment” that is not working?”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry to hear the samples did not arrive as soon as we would typically expect. If still not with you, please reach out via email to our team hello@lusthome.com and we will see to it a replacement is arranged right away. Whilst international delivery times do vary, we can only apologies if this has took longer than expected and aim to get this back on track as quick as we can. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“After buying the sample there was no notification that my order has been received or when it would arrive so I was a bit .??????”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review with regards to your recent order. I am very sorry if the email notification did not come through and I hope you loved the samples never the less upon arrival. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Can’t fault the product but our package was left outside at another address Luckily the weather was ok but not ideal”

Helpful Report

Posted 3 years ago

Thank you so much for your review! I am glad to hear you loved the product and to hear under the poor circumstance of delivery this was not a further issue. We have raised this concern with the courier respectful of the delivery and the driver will be most certainly brought up on it as that should not have happened this way. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Dpd tried to delivery but didnt leave it in the cupboard, its now at the local post office which i cant get to until saturday.”

Helpful Report

Posted 3 years ago

Thank you for your review! I am very sorry for any trouble this delivery issue has caused for you. After failed delivery the courier diverted this for pickup as they were unable to leave it secure, I hope you love the product never the less if now up on your wall. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Absolutely love the wallpaper but gutted to find a fault running through the paper After we'd hung it 😔”

Helpful Report

Posted 3 years ago

Thank you for your review! I am very sorry to see the finished result has not worked out for you on this design. Please feel free to reach out on email to us hello@lusthome.com and we will see what we can get sorted for you. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Still not arrived 😕”

Helpful Report

Posted 3 years ago

Thank you for your review! Apologies that your sample order has not arrived, they are typically much quicker than this. If this has still not arrived please reach out via email, hello@lusthome.com or by giving us a quick call 0808 169 1796 Mon-Sun 10am-6pm. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“I have not received my sample yet !”

Helpful Report

Posted 3 years ago

Thank you for your review! Apologies that your sample order has not arrived, they are typically much quicker than this. If this has still not arrived please reach out via email, hello@lusthome.com or by giving us a quick call 0808 169 1796 Mon-Sun 10am-6pm. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“it hasn't arrived yet”

Helpful Report

Posted 3 years ago

Thank you so much for your review and apologies for the on-going postal delays. If your samples have still not arrived please do reach out via email to hello@lusthome.com to confirm your address and we will get a replacement posted out right away! Kind regards, Thomas Customer Service Team

Posted 3 years ago

“The wallpaper buying experience was easy with delivery quick. Wallpaper feels luxurious however at the edges of the pattern it had a while line like the print was off and although there are no gaps in the papering we now look like we do because of the white lines. For the price of the paper I’m extremely disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your review Claire! I am very sorry to hear of the problems experienced with your wallpaper and for any trouble caused. I can see you contacted us directly yesterday and our team responded awaiting further details and images from yourself to review this matter. We look forward to hearing from you and will get this resolved as soon as possible. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“I am still waiting for the delivery even though it was due to be delivered a week ago. I've email but still waiting for a reply!”

Helpful Report

Posted 3 years ago

Thank you for your review Hollie! After checking into this I can see a response was provided to your email on Tuesday so we could follow up on this and provide a resolution, apologies if this has not come through to you. Please feel free to give us a call on 0808 169 1796 (Mon-Sun, 10am-6pm) and we will get this sorted for you right away or email back with the requested details. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“i still don't have my samples - they're stuck with evri!”

Helpful Report

Posted 4 years ago

Thank you so much for your review Hannah! I am very sorry for the delay with your samples and for any trouble caused. I have sent across an email to confirm your address so we can get a replacement posted out for you asap 😊 Kind regards, Thomas Customer Service Team

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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