Lust Home Reviews

Name: Lust Home
Address: 28 Oakesway, Hartlepool, Hartlepool
Rating: 4.70

4.7 Rating 2,172 Reviews

92 %

of reviewers recommend Lust Home

4.7

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Lust Home 5 star review on 16th July 2026

Nicky Staniforth

Lust Home 5 star review on 5th July 2026

Jasmine Mcdowell

Lust Home 5 star review on 4th July 2026

Fiona Mclauchlin

1023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m currently still waiting on my order to be delivered”

Helpful Report

Posted 1 month ago

Thank you for your review, Elaine. I’m sorry your order hasn’t arrived yet. If you’d like to reach out via email we'd be more than happy to help. Kind regards, Team Lust Home

Posted 1 month ago

“Very difficult to comment, as we haven't received our order. However, customer services have responded promptly and provided an update. Hopefully the samples will arrive soon, and then a fuller review can be submitted”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review. We’re pleased to confirm your samples are still within our 7 working day delivery timeframe, with the expected delivery date being the 12th. We’re glad our customer services team has been able to keep you updated, and we hope your samples arrive very soon. We’d love to hear your thoughts once they do. Thank you for your patience and understanding. Kind regards, Lust Home

Posted 5 months ago

“Wall paper sample looks great but it took practically 3 weeks to arrive.”

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Posted 10 months ago

“The colours did not look as bright on the sample”

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Posted 1 year ago

Thank you for your review, Diana! We appreciate your feedback regarding the colours. We strive to ensure our samples accurately represent our products, and we’re sorry to hear that the colours did not meet your expectations. Warm regards, Team Lust Home

Posted 1 year ago

“Great designs & fast shipping, but the wallpaper is paper thin with no structure. Not the quality I had hoped for at the price.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're glad to hear you loved our designs and appreciated the fast shipping. However, we understand your concerns about the wallpaper's thickness and structure; that's valuable input for us. Your experience helps us strive for improvement, and we appreciate you sharing it. If there's anything more you'd like to discuss or if you need assistance, feel free to reach out. Best wishes, Deanna Customer Service Team

Posted 1 year ago

“We only purchased two samples, but were a bit disappointed they arrived folded instead of rolled. The big folds/creases are quite distracting and we wanted to use the samples for another purpose, which is now proving difficult. Nice wallpaper print though.”

Helpful Report

Posted 1 year ago

Thank you for your review, Miriam! We’re glad to hear you liked the wallpaper print, but we apologise for the disappointment caused by the samples arriving folded instead of rolled. If there’s anything further we can assist you with, please don’t hesitate to reach out. Best regards, Deanna Customer Service Team

Posted 1 year ago

“Although the wallpaper was a lovely pattern, I thought it was very thin and really hard to work with. For example, I'd made some marks on the wall in pencil to line up the wallpaper and you can see the pencil through the design. I don't think I would buy again unfortunately 😞”

Helpful Report

Posted 1 year ago

Thank you for your review and for sharing your experience with the wallpaper. We're glad to hear you liked the pattern! However, we are sorry to learn about the challenges you faced with its thickness and visibility of marks. We understand how important it is for the installation process to be smooth, and we appreciate your feedback. If you have any further concerns or suggestions, please feel free to reach out. We're here to help! Best wishes, Deanna

Posted 1 year ago

“The wallpaper was beautiful. I could have chosen dozens from their range but I have a couple of gripes. Firstly each roll supplied comes with a header and trailer that is just wasteful. Everything about the brand presentation is overly pretentious and adds to the cost. I shall 100% buy again because of the designs but please try to cut your costs”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review in regard to your recent order. We appreciate your feedback and would like to clarify that our products are required to include a label on each roll. This label provides essential information, including hanging instructions, the product name, and the batch number. Best regards Deanna

Posted 1 year ago

“There were problems with the delivery and the decor Projecte was suspended until september (as a result 😞”

Helpful Report

Posted 1 year ago

Thank you for your review. We are so sorry for the delay caused by the courier in your decorating project. We understand how frustrating this can be and apologise for the incontinence caused. Thank you for your understanding and patience. Best regards Deanna

Posted 1 year ago

“I had to pay for samples, and I didn't choose any of them, I thought the paper was too expensive”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review. I am sorry to hear the designs were not to your liking on this occasion and we appreciate your feedback regarding the cost of both the service and product. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Paper seems good quality from the samples however its disappointing paying postage on top of paying for samples (I only really wanted 1 sample but paying 5 pound for a sample is a lot. There's was an offer on of 3 free samples but still ended up paying more than I would anywhere else I've had samples)”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review and for the feedback. We are glad to hear you love the designs first and foremost and apologies for any trouble the sample charges may have caused. We are always aiming to offer competitive rates for delivery and even do sample offers quite frequently to offer this far cheaper! Kind regards, Thomas Customer Service Team

Posted 2 years ago

“I’ve bought a few wallpaper samples and I have received the same email asking me to review once a week since. I am of course unsubscribing from the mail list but still it should not be like this. Please turn it down with this”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review! Apologies for any trouble the follow up emails from this have caused. As this is done through Trust pilots invitation system it may have had a technical issue resulting in duplicate messages being sent as it should be a one off request. (Not connected to our newsletter/mailing list for promotions). If the issue persists, please reach out to our team on hello@lusthome.com and we can certainly get this sorted for you. Kindest regards, Thomas Customer service team

Posted 2 years ago

“Lovely selection of wallpapers and very happy with the design but got a professional in to hang it and they said it was the hardest wallpaper in the history of mankind to hang. Seems wernt seeming.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback! Glad to hear you love the design and I hope the finish still looks amazing aside from the difficulties faced with this. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Your wallpaper is gorgeous! I’ve purchased it before and was super impressed. The samples I ordered were poor quality and I was expecting better. I’ve ordered samples from other companies and was disappointed in the quality of Lust home’s. But the designs are amazing. Some were folded oddly and creases/wrinkles made it harder to evaluate. It might be a certain brand thing because not all of them were like that. Still love your company and will definitely use in the future, but thought you would like to know.”

Helpful Report

Posted 2 years ago

Thank you so much for your review and for leaving this feedback. Whilst samples are purposed for an impression of the design, shade and quality of print, I can appreciate the presentation from this experienced could have been improved and I will feedback to our dispatch team. I am glad to hear you love the design never the less and that this will not put you off from purchasing. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Fast delivery and reasonable pricing. I didn’t think the wallpaper received looked as vibrant as online and so it was returned”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review! Happy to hear your experience with us was positive from a service angle, but I can only apologies if the print was not as to be expected. We do always offer samples to view in advance of full rolls for a first hand impression to ensure its best suited for your requirements, should you wish to take a look at an alternative! Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Items sent incredibly quickly. Looks great up. But experienced decorator had a nightmare putting it up and for that I can't give you top marks.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. I'm very sorry you have experienced issues with hanging the product and for any trouble this may have caused. Kind regards, Deanna Customer Service Team

Posted 2 years ago

“Already supplied a review but still waiting for a refund for spare roll I've sent back on 28th Jan”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review. Apologies for the delay with your recent return, I can see following a quick chat with our team you have been refunded promptly to save on any further wait with the refund. Kind regards, Thomas Customer Service Team Leader

Posted 2 years ago

“After spending almost £7 on 3 samples plus postage, I was a bit disappointed, to say the least, that the paper I have been coveting for so long (Ogata Kuren/Midnight Blue) was gloss and not Matt 😭 This was a game changer for me and I have had to go back to the drawing board. Might be an idea to have this in the description. Do love your designs though and will more than likely use some of your paper in another project.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review. I'm very sorry the change of finish produced has had this outcome on your impression of the design. We are undergoing many changes to improve on quality and design and the feedback towards this is most certainly appreciated. We hope this is still suitable for a future project and would love to see you back! Kind regards, Thomas Customer Service Team Leader

Posted 2 years ago

“The samples sadly all looked poor quality. It’s put me off ordering as I don’t want a shiny wallpaper”

Helpful Report

Posted 2 years ago

Thank you so much for your review! We have made recent print changes to our designs/finishes affecting, this very sorry about that. I appreciate the feedback on this as its not to everyone's taste and will pass this to our print team. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Love the pattern and all seemed great but one roll had a huge misprint. Tried to return but had already put paper up and had to tear it off and the returns policy says we have to return the faulty product. Didnt know that until it was already binned. Took photos when it was up on the wall though. Expensive paper to have a fault.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review and for your feedback on the experience. I am very sorry to hear of any faults/imperfections with your wallpaper that have taken place. We always stride to provide a high quality print and when issues such as this arise we aim to resolve them as quick as possible. Our process for this does involve review of the product/issue and I am sorry to hear this was disposed off before we had a chance to get this investigated fully. Kind regards, Thomas Customer Service Team

Posted 2 years ago

Lust Home is rated 4.7 based on 2,172 reviews