Lust Home Reviews

Name: Lust Home
Address: 28 Oakesway, Hartlepool, Hartlepool
Rating: 4.70

4.7 Rating 2,193 Reviews

92 %

of reviewers recommend Lust Home

4.7

Based on 2,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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Lust Home 5 star review on 7th August 2026

Lisa Halliday

Lust Home 5 star review on 5th July 2026

Jasmine Mcdowell

Lust Home 5 star review on 4th July 2026

Fiona Mclauchlin

1023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery has not arrived”

Helpful Report

Posted 3 years ago

Thank you so much for your review and apologies for the on-going postal delays. If your samples have still not arrived please do reach out via email to hello@lusthome.com to confirm your address and we will get a replacement posted out right away! Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Sample still not arrived”

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Posted 3 years ago

“I havent received my orde”

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Posted 3 years ago

Thank you for your review! I am very sorry for the delay with your recent samples purchase and for any trouble this may have caused. If still not with you please reach our on email, hello@lusthome.com to confirm your address and we will get a replacement posted out right away. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Unfortunately I placed an order for a selection of samples and they have still not arrived”

Helpful Report

Posted 3 years ago

Thank you for your review! I am very sorry for the delay with your sample, we are typically much quicker than this. Please could you reach out to us via email, hello@lusthome.com or by phone 0808 169 1796 if still not with you and we can most certainly get this resolved. Kind regards, Sarah-Jane Customer Service Team

Posted 3 years ago

“You sent me the wrong wall paper so not a brilliant experience. Hoping you rectify shortly”

Helpful Report

Posted 3 years ago

Thank you for your review Elinor! I am very sorry once again for the mix-up with your recent purchase. I am pleased to see our team has since been able to issue a replacement of the correct design and I hope this looks amazing once up on your wall 😊 Kind regards, Thomas Customer Service Team

Posted 3 years ago

“I haven't received my sample yet”

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Posted 3 years ago

“Still not received!!! Please help”

Helpful Report

Posted 3 years ago

Thank you so much for your review Rebecca! I am very sorry for the delay with your recent sample order they are usually much quicker than this. Please could you get in touch to confirm your address details to ensure we have this correct and I will get a replacement posted out asap! Email, Hello@lusthome.com or by phone 0808 169 1796 Mon-Sun 10am-6pm. I look forward to hearing from you. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“It still hasn't arrived. I have sent an email asking about it and they told me to wait as its down to the post strikes but I had ordered flooring samples from another company on the same day which have arrived. So so far pretty poor all around. I ordered a sample to see if I wanted to buy the wallpaper for my new house but it's a no show. Also this is the second email I've had to ask about my purchase which feels like salt in a wound a bit.”

Helpful Report

Posted 3 years ago

Thank you so much for your review Michelle! My sincerest apologies for the delay with your recent sample order and for any trouble caused. A replacement has been arranged and will be posted out express to reach you as soon as possible. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“I have not received the samples yet, hence the very poor rating. As I have paid for these can you please send samples asap.”

Helpful Report

Posted 3 years ago

Thank you for your review Karen! I am very sorry for the delay with your recent sample purchase. Due to royal mail strikes we have noticed and increased delay in them arriving. Too ensure this reaches you as soon as possible, I have sent a replacement out on express delivery. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“My item arrived with pieces of my order missing. DPD ignored my safe place request & dropped at my drop shop. The box was carefully opened & resealed. I would not order from LUST again. They "don't see how it could have been tampered with" I had hoped to use this company a lot with my design business, but this will no longer be the case”

Helpful Report

Posted 3 years ago

Thank you for your review Josephine! Once again my sincere apologies for the issue experienced with your delivery and for any added trouble caused. As we take matters of missing goods and possible theft on the couriers part as very serious claims, we have raised an investigation to get to the bottom of this as quick as we can. I am chasing this up frequently and will be in touch as soon as I can to get this resolved for you. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“We have not yet received our package though it’s been more than 7 business days. This has immensely impacted our ability to keep building our studio and we are on a terribly tight schedule. I would like a refund - at minimum of the shipping fee.”

Helpful Report

Posted 3 years ago

Thank you for your review Rotem! I am very sorry for any trouble this may have caused with your schedule. With any international delivery we aim to offer the fastest possible service we can, however, when held up with customs it can complicate this and take a few days either way of our estimated time frame. Never the less I can see this was swiftly resolved and back on track with delivery to you since. I hope you love the design 🐯 Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Still waiting for delivery!!!”

Helpful Report

Posted 3 years ago

Thank you so much for your review Ian! Due to the recent postal strikes we have noticed an increased delay in samples arriving and for that I am truly sorry. If still no sign of this in the post by early next week, please reach out to hello@lusthome.com and we will get a replacement sent out for you asap. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Expensive shipping for a wallpaper sample and still haven’t received it after a week !!”

Helpful Report

Posted 3 years ago

Thank you so much for your review Steven! Due to the recent postal strikes we have noticed an increased delay in samples arriving and for that I am truly sorry. If still no sign of this in the post by early next week, please reach out to hello@lusthome.com and we will get a replacement sent out for you asap. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Asking me to review but what I ordered still hasn't arrived. Poor service.”

Helpful Report

Posted 3 years ago

Thank you so much for your review Kelly! Due to the recent postal strikes we have noticed an increased delay in samples arriving and for that I am truly sorry. If still no sign of this in the post by early next week, please reach out to hello@lusthome.com and we will get a replacement sent out for you asap. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“The wallpaper was not like it was shown online. The colours were not as vivid, the gold within was dull. I had anticipated that for 45 quid a roll it would be better. Deeply disappointed”

Helpful Report

Posted 3 years ago

Thank you for your review and feedback on the design. We always aim to provide the best possible images on the website that accurately reflect the design. As true shade can always differ to an image, samples are always best to see if this is best suited for you prior to the full rolls. I am very sorry the design did not meet your expectations and for any trouble caused when the sample has arrived. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“The designs are fantastic but sadly there is no quality control. Paper was printed incorrectly. I have been sent a new batch but nervous of paying for the decorating to be renewed only to find the same problem. Customer service are very helpful but don't seem to have much faith that this batch will be correct either.”

Helpful Report

Posted 4 years ago

Thank you so much for your review Jane! I am very sorry first of all for the variation of shade experienced with your product. Whilst we do have quality checks and assurances in place, which are always being improved upon, on occasion an odd roll can slip through and go unnoticed which we are always happy to assist with correcting. After discussion with yourself, a full replacement has been provided in addition to a refund towards the cost of your decorator, as such to alleviate some of the added cost this has resulted in. Once again my sincere apologies and if you need anything further you are most welcome to get in touch. Kind regards, Thomas Customer Service Team

Posted 4 years ago

“Ordered samples. 1 week later they sadly have not arrived.”

Helpful Report

Posted 4 years ago

Thank you so much for your review Cat! I am very sorry for the delay with your recent sample purchase, we are normally much quicker than this. I can see we are already in email correspondence with you to resolve this and will get this matter sorted out as quickly as we can. Kind regards, Thomas Customer Service Team

Posted 4 years ago

“Not delivered”

Helpful Report

Posted 4 years ago

Thank you so much for your review Anya! I am very sorry to hear of the delay with your recent sample purchase and for any trouble caused. As an additional order for a few alternative samples has since been completed, I assume the originals have now since arrived and are inspiring your room selection. Please feel free to reach out if this still has not arrived either by email to hello@lusthome.com or by calling 0808 169 1796 Mon-Sun 10am-6pm and we can get this sorted right away.

Posted 4 years ago

“I haven't received the sample I ordered yet.”

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Posted 4 years ago

Thank you for your review Karen! I appreciate your time on our recent call to further discuss this delay and I am so glad to hear the sample has now arrived and that you love the design 🐯 Kind regards, Thomas Customer Service Team

Posted 4 years ago

“My order didn't arrive.”

Helpful Report

Posted 4 years ago

Thank you so much for your review! I am very sorry to hear your samples have not yet arrived and for any trouble caused, they are usually much quicker than this. Please could you get in touch to confirm your address details and I will be happy to get a replacement posted out, hello@lusthome.com via email or 0808 169 1796 10am-6pm Mon-Sun. Kind regards, Thomas Customer Service Team

Posted 4 years ago

Lust Home is rated 4.7 based on 2,193 reviews