Lords Sewing Reviews

Name: Lords Sewing
Address: Oswaldtwistle Mills, Colliers Street,, Oswaldtwistle
Rating: 4.97

5.0 Rating 10,828 Reviews

100 %

of reviewers recommend Lords Sewing

Company Reviews

Metrics

Info

5.0

Based on 10,828 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01254 389171

Email:

info@lordsewing.co.uk

Location:

Oswaldtwistle Mills, Colliers Street,
Oswaldtwistle
BB5 3DE

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Lords Sewing 5 star review on 15th April 2024

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could have done with more information was told because of the snow people had not turned up for work so there was no one to answer my question call back anytime”

Helpful Report

Posted 1 year ago

Hi carol, Sorry not to have had a full staff level on Friday when you called, Andrew and Pauline managed to cover for us while myself and others were snowed in with the freak weather and neither of them could answer detail you were enquiring about. I hope your USB arrived quickly from your ordering and we're all back up to our usual coverage now. Best regards, Keith Lord.

Posted 1 year ago

“Fast service but one of the cotton colours didn’t match the one I already have even though it was supposed to be Brother embroidery thread and the numbers are the same.”

Helpful Report

Posted 2 years ago

Hi Jackie, Thank you for your order. As we discussed over the phone, it would appear that you were looking for a "Bro-Thread" colour, and we only stock the Brother branded threads, so there was a little confusion there. I'm happy to hear that you have been able to source the Bro-Thread shade you needed for your embroidery. If we can ever help with anything in the future, please don't hesitate to get in touch. Kind regards Kirsty

Posted 2 years ago

“The product is fine but I paid £6.50 for next day delivery and it was delivered 2 days later”

Helpful Report

Posted 3 years ago

Hi Emily, Thank you for your order which you placed at 21.06 on a Monday Night. The earliest we could dispatch was Tuesday on a Next Working Day delivery as you requested and it was delivered and signed for on Wednesday at 11.37am. Not sure how we could improve on that unless we work through the night and have our own van drivers like Amazon. I hope you're enjoying your overlocker, it's a great addition to the sewing room! Kind regards, Keith Lord.

Posted 3 years ago

“Although package had a Royal Mail 24 hr delivery written on it, it took five days to arrive. No fault of Lord Sewing, I’m sure. Probably pressure that Royal Mail have been under recently. Usually excellent service.”

Helpful Report

Posted 3 years ago

“Havent received order yet so hard to rate! Did get email error in product ordered with attached correction for me to update product. I replied unacceptable. They said i would then be sent correct product. Waiting foe my order. Will be happy to review once i receive the final product and have it be error free tutorial that i expect.”

Helpful Report

Posted 6 years ago

“I ordered online only to then receive a phone call to say that the item should have been removed from the website as it was no longer available and my money would be refunded.”

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Posted 7 years ago

“The service was excellent. Ordered thread and it arrived the next day. However, the brother thread keeps breaking. I am using it to embroider a multiple colour image, the other brother threads are fine. This colour breaks or bunches up and i spend a lot of time stop starting the machine trying to avoid too much damage to my fabric. Unfortunately i am embroidering throws for a wedding so i need this colour and consistency.”

Helpful Report

Posted 7 years ago

“I ordered an Anita Goodesign disc from yourselves. Unfortunately after I had placed the order and paid you realised that you were out of stock. Your staff immediately contacted me and said it would be sent once your new stock arrived. Unfortunately I needed these designs fairly urgently so Angela told me she would arrange for a credit to be sent to me. I was impressed with your staff's efficiency and helpfulness.”

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Posted 7 years ago

“You could improve by getting my name right for a start!!! MARIAN MORSE”

Helpful Report

Posted 7 years ago

Hello Marian. I've just sent you an email showing a screenshot of your order, which I presume was filled in by you as Marion Morser. All our labelling and emailing goes to the name you supplied? We will of course change our records now that you have informed us - thank you for letting us know. Keith Lord.

Posted 7 years ago

“I haven`t tested the product, but I will repeat that I feel £2.95 postage for a small pack of needles costing £3.45 is outrageous when an envelope with a first class stamp would have done the job”

Helpful Report

Posted 8 years ago

“Goods were out of stock so still awaiting arrival of goods ....but did receive a phone call and an email stating the fact ....”

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Posted 8 years ago

Thank you for taking the time to review us Denise

Posted 8 years ago

“Delivery was ok. But I found my purchases to be very very over-priced. Well we all get stung once - and only once. I doubt if I will return to your store”

Helpful Report

Posted 8 years ago

Thanks for sharing your thoughts Elizabeth. You ordered some Floriani stabilisers and after importing these items from America we sell them as cheaply as we can. I think you perhaps mean that you found the product expensive not our pricing of it? It's premium stuff but lot's of our customers say it's very good and are prepared to pay for the difference but not everyone wants the same thing. I appreciate the three stars for our service. Enjoy your embroidery, Keith.

Posted 8 years ago

“A bit difficult to give a review at present as the item I have ordered and paid for is out of stock, not yet been advised when its due.”

Helpful Report

Posted 9 years ago

Sorry for your wait Kathy, a sudden run on Neighbourhood Quilt led to us awaiting for more stock which we had to wait for it being airfreighted from the States.

Posted 8 years ago

“Ordered a needle threader for a Brother sewing machine item was wrapped in a bit of bubble wrap chucked in a padded envelope and charged a stupid over priced postal charge. Item works fine am pleased with the item but if i could have found somewhere else that stocked it i would not have purchased it from you due to the postal charge. W3 now need some thread looked on your website have what we want but then you bang on stupid over priced postage taking the item well abive average price so will get else where.”

Helpful Report

Posted 9 years ago

Sorry to hear that you are disappointed Michael but do appreciate you still giving us three stars, we appreciate comments that are honest and we need to hear when someone isn't happy, up to now all the reviews seem unrealistically good. The needle threader is a very small item and the £2.95 charge does seem excessive however the cost of processing the payment and other administrative costs are the same for a £10 order as a £100 order. Most of our customers spread the charge by adding other product that they can use or better still, have us pay for the carriage by ordering over £30. I am pleased though that my colleagues picked the correct item, took care with the packing and ensured it reached you quickly so that you could get your machine back up and running without delay - they aren't technicians and this type of product could easily be mis-sent if our system wasn't up to scratch. Keith Lord.

Posted 9 years ago

Lords Sewing is rated 5.0 based on 10,828 reviews