Lords Sewing Reviews

Name: Lords Sewing
Address: Oswaldtwistle Mills, Colliers Street,, Oswaldtwistle
Rating: 4.97

5.0 Rating 10,813 Reviews

100 %

of reviewers recommend Lords Sewing

Company Reviews

Metrics

Info

5.0

Based on 10,813 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01254 389171

Email:

info@lordsewing.co.uk

Location:

Oswaldtwistle Mills, Colliers Street,
Oswaldtwistle
BB5 3DE

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Lords Sewing 5 star review on 15th April 2024

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love lords they are very helpful with any information and will sort any query. When you order it is dispatched immediately. I cannot praise them enough”

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Posted 10 months ago

“Great service, thank you”

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Posted 10 months ago

“Hi, Next day delivery was great Thank you. I will use this a sit for my Brother threads again”

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Posted 1 year ago

“They have canceled my order. Avoid shopping they will waste your time”

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Posted 2 years ago

Hi Darius Apologies for any inconvenience this may have caused you. We did contact you after receiving your order to notify you that your payment card failed some security checks and showed as not being a UK debit or credit card. Brother, the supplier of the embroidery machine you ordered can't process the order unless it's a UK payment card. The system reported the card used on this order to be a Spanish card and failed the address match checks, therefore we had no choice but to refund your order. We always try to contact customers quickly and your order was placed at 9:45 p.m. We sent you an email with updates and an explanation by 10:20 am the following morning. We do hope that within this time frame, we didn't waste too much of your time. Kind regards, Lords Sewing

Posted 2 years ago

“the delivery was late and the product didn't work at all”

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Posted 3 years ago

Dear Molly, You ordered a pen/stylus which is a £1.27 item for use with a Brother sewing machine touch screen (providing it's compatible). It was ordered at at 1.33 pm on Friday 8th Jan and we sent you an email at 15.25 the same day that we had despatched it. It would appear that postal services may be disrupted in your area because you received it on 13th Jan which is outside our control and probably not unreasonable due to the current situation. You haven't at any time asked our advice on suitability of the product you purchased and clearly, a plastic pointer can't be faulty. I don't see how we can apologise for quick despatch and genuine Brother product as advertised. If you want to contact us regarding your purchase we are working as diligently as ever through the lockdown Moday to Friday.

Posted 3 years ago

“bad!!!!!!!!!!!!!!!”

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Posted 3 years ago

Dear Mr Elliott, With respect, as we explained to you, the payment card used for the order of an expensive sewing machine from Brother failed in multiple ways - no address match, no postcode match. The issuing bank for the card was overseas and Brother will only accept cards issued in the UK. If an order is placed and security does not meet basic standards then Brother will not despatch product. Sorry not to be able to proceed with your online order in this instance.

Posted 3 years ago

“A good selection and very prompt..”

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Posted 5 years ago

Hi George, thanks for the kind feedback, it appears as though you only left us 1 star out of 5, but left positive comments. Was this a mistake and you actually wanted to rate us higher? Kind Regards, Lords Sewing team.

Posted 5 years ago

“Ordered product and paid for it. Was then informed that you cannot ship internationaly so I ended up paying twice for currency conversion, once when I purchased and then again for refund, with nothing to show for it. If you're going to be internet accessable, then be up front with any limitations.”

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Posted 6 years ago

Hi Brad, Sorry to hear you had issues with your credit card company about making purchases in different currencies. We do display all our delivery information on the delivery page of our website and also during checkout, sorry to hear you didn't see the messages about only delivering to the UK for many of our products. https://www.lordsewing.co.uk/delivery--returns-13-w.asp

Posted 5 years ago

“Cannot open c .d. on bookmarks on my laptop windows 8”

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Posted 6 years ago

Hello Carol, you didn't contact us for help and when we saw this review we gave you a call and discovered that you were busy stitching out your designs after your son showed you how to transfer them so that's great. Just give us a call if you ever need help from us rather than struggle and be disattisfied - Keith.

Posted 6 years ago

“Never received the items I ordered”

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Posted 6 years ago

“Still waiting for my purchase”

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Posted 7 years ago

“Ordered on Friday, no Thursday following week, have not received my order.”

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Posted 8 years ago

Judy, I see from the review that your order still hasn’t arrived. Please could you let me know when it does. I would expect it to have been with you yesterday or today. Your order came through after an early postal pickup on Friday last week which meant that due to Bank Holiday it didn’t leave until Tuesday first class. It should be with you next day but Royal Mail are not 100% though generally excellent. Apologies for your disappointment. I don’t have a phone number for you though you should have received a confirmation of despatch on Tuesday? Thank you for your order, Keith Lord.

Posted 8 years ago

Lords Sewing is rated 5.0 based on 10,813 reviews