Lords Sewing Reviews

Name: Lords Sewing
Address: Oswaldtwistle Mills, Colliers Street,, Oswaldtwistle
Rating: 4.97

5.0 Rating 10,816 Reviews

100 %

of reviewers recommend Lords Sewing

Company Reviews

Metrics

Info

5.0

Based on 10,816 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01254 389171

Email:

info@lordsewing.co.uk

Location:

Oswaldtwistle Mills, Colliers Street,
Oswaldtwistle
BB5 3DE

Write Your review

Tell us how Lords Sewing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lords Sewing 5 star review on 15th April 2024

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Re: the wide table accessory that I purchased from you, for some reason, the table won't lock on to my machine, the claw is entering the slot on my machine though it is not locking in place causing the table to part from the machine.”

Helpful Report

Posted 1 year ago

Hi Don, Thank you for sending your photos and explaining where the issue lies with your table. After our chat this morning your wife has decided to keep it at this time but as I said, if you decide to do otherwise going forward we can issue a full refund for you. The product may not have been as you hoped but we don't want you to be unhappy with Lords Sewing. Sincerely, Keith Lord.

Posted 1 year ago

“Sadly the box did not have the CDs in the box.”

Helpful Report

Posted 2 years ago

Sorry Patricia regarding the daft mistake we have made. We have today sent out your missing tutorial discs and some free embroidery design collections with our compliments and apologies. Kind regards, Kirsty.

Posted 2 years ago

“The USB stick was wanted to transfer patterns between Scan n cut 900 and inovis 4000D. It did not work in either machine.I have had to accept it for use on my desktop computer,and given one of my own USB sticks to my wife.”

Helpful Report

Posted 3 years ago

Hi Terence, Sorry to hear about a defective USB stick I'll get another one sent out to you - if you ever receive anything from us that isn't right please do contact us and we'll sort it out for you. I presume the product arrived quickly so you'll have another one very quickly too. Kind regards, Keith.

Posted 3 years ago

“My order was dealt with promptly and was received within 2 days.I will certainly be ordering again”

Helpful Report

Posted 5 years ago

“The delivery itself and the product was good. However, I was not satisfied with the assembly engeneer as after placing our sewing machine in the table he pushed on it and cracked the top! We have a 40 year old Naumann machine in pristine condition, and now it has a huge crack on top. Photo attached. And the guy just said OPS! Very disappointed, as the machine can't be fixed.”

Helpful Report

Posted 5 years ago

Dear Mr Voros, As per our chat on Sunday about your situation I'm discussing options with Horn Furniture and will get back to you soon. Assuring you of my personal attention, Keith Lord.

Posted 5 years ago

“I have received this but not yet received the item ordered. It cannot be reviewed until receive the item to say how happy I am. I hope this will be soon as it is an expensive design present for Christmas this year.”

Helpful Report

Posted 7 years ago

“I haven't received an item by the time in writing. This is absolutely annoying.”

Helpful Report

Posted 7 years ago

“Have not received it yet”

Helpful Report

Posted 7 years ago

Hi Susanne, your order was placed on Saturday the 28th on a Bank Holiday weekend which meant that we couldn't post posted it until Tuesday 31st unfortunately. However, I'm pleased to hear your package is with you now on Thursday the 3rd - not too bad fortunately. Enjoy your threads, Keith.

Posted 7 years ago

“Yet to receive my order as was advised that it was out of stock after placing order online and paying. Still contemplating cancelling.”

Helpful Report

Posted 7 years ago

“Ihave so far only stiched the H and had to go over it twice in order to get the complete pattern.”

Helpful Report

Posted 8 years ago

“Unfortunately the Post Office failed to deliver so I had to wait a week before a second parcel was posted out, which arrived next day. Where the first one went - who knows? Otherwise OK. The delivery service must be spot on I'm afraid, but it can be beyond the control of the trader.”

Helpful Report

Posted 8 years ago

Such a shame to hear about your delay Ian; we're glad it got sorted eventually and we hope next time you won't be on the wrong end of a mix-up like this! Thank you for the review.

Posted 8 years ago

“I was quite dissapointed that my order was placed then some days later I had a call to say that my item wasn't available and it would be at least another 5 weeks until it may be available again, so I had to cancel but my money couldn't be refunded as the only person that could do it wasn't in until the weekend. I have heard very good things about lords which is why I placed my order. Quite disappointed.”

Helpful Report

Posted 8 years ago

Hello Emma, I can understand your disappointment, our usual communication lapsed on your order, sincere apologies. Your money has been refunded this Saturday. A sudden rush from customers for the Neighbourhood Quilt collection due to it being shown by an enthusiast on possibly Facebook or other social media had us run out of stock at the beginning of the month after our monthly order with Anita Goodesign had been placed and was already on its way without extra stock - this means waiting for the next order. Sometimes this can happen on a collection that gets unprecedented demand, we have no way of guessing what and when that can be. In order to keep the price as low as possible we order once a month so the costs of shipping/import are spread across a large number of designs and this can mean a maximum delay of around 4-5 weeks. It's such a huge collection and we try and keep good stocks but on occasion get caught out. We didn't have a phone number to contact you - which we prefer as it's easier to explain and much quicker than emails which don't always get received very quickly and can appear to be blunt depending on how they are dealt with - not very well in this case :( I hope we get a chance to redeem ourselves at some time in the future and that you continue to enjoy your embroidery. Sincerely, Keith Lord.

Posted 8 years ago

Lords Sewing is rated 5.0 based on 10,816 reviews