Loft Storage Room Company Reviews

Name: Loft Storage Room Company
Rating: 4.93

4.9 Rating 664 Reviews

99 %

of reviewers recommend Loft Storage Room Company

Company Reviews

Metrics

4.9

Based on 664 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Loft Storage Room Company 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were unfriendly and the work that was asked to do was not done. The materials used were the cheapest they could find. When trying to contact the office they said they phone back but never did. Every time when called they said they look into it but that never happened, very disappointed paid a lot of money for the work.”

Helpful Report

Posted 2 weeks ago

If you were a verified customer we could reach out to you privately to discuss this, but you are not. It is our understanding from your review that you apparently paid us a lot of money, for work we did not carry out and yet you note the materials we used (for the work we did not carry out) are not only cheap but actually the cheapest we could source. And that not only are our office staff / Installers unhelpful and unresponsive but also unfriendly. And yet you still paid us for work we did not carry out. You are clearly not a customer of ours as your experience does not align with our excellent customer service, our respect for our customers, our use of the highest quality of products or our basic company values. Perhaps you have us confused with a another loft company?

Posted 2 weeks ago

“ATTENTION TO ALL NEW CUSTOMERS THEY CHARGE £100 FOR A VISIT BEFORE THEY DO ANYTHING. THIS IS AGAINST CONSUMER PROTECTION ACT. DO NOT PAY £100 , IF YOU DONT LIKE WHAT THEY OFFER, YOU LOST £100 THESE PEOPLE ARE BUNCH OF COWBOYS. BE CAREFULL. ITS LIKE TO HAVE A TEST DRIVE YOU HAVE TO PAY £100 IN ADVANCE AND IF YOU DONT LIKE THE CAR YOU LOST £100. THEY NO BUSINESS ETHICS.”

Helpful Report

Posted 5 years ago

Andrew, Under normal circumstances, it would be impossible for a company of our size to be able to identify you as a customer from your first name alone. However, your call to us yesterday has left us with no doubt that, although you are not a customer of ours, it is clear who you are. Your telephone call was automatically recorded, as with all our calls, and has been reviewed internally. You were aggressive and abusive to a young member of our sales team, causing considerable distress. When the office manager took over the call, they too were screamed at and insulted. This level of abuse directed to our staff is unacceptable and the comments you made in this review are inaccurate and disregard the truth of the matter. We object to your defamatory comments, which are not an indication of the ethics we adhere to as a company and are also clearly libellous. We have never in the history of this company been referred to as ‘cowboys’ and we stringently object to that connotation. Your telephone call and subsequent review are now in the hands of our solicitors. To clarify, we only ask for a £100 survey charge for one product in our entire range, namely the Timber Foldaway Deluxe. This procedure was put into place several years ago to combat select competitors who were advising customers to obtain a survey from us, at our expense, to analyse whether the hatch could be altered to accommodate this ladder and then to return to them for an under-cut quote, without incurring the costs of the survey themselves. It should be noted that the price of this ladder is openly advertised before committing to the survey and it is explained that should you proceed with the installation, the £100 is deducted from the final invoice. In addition, should the ladder not fit, the £100 is refunded and therefore the cost of the survey is absorbed by our company without any financial impact to the customer. To conclude, we are not inclined to conduct surveys for other companies due to the expense of dedicated, qualified surveyors and all related costs that go with it. In terms of your accusation that we as a company are breaching the Consumer Act 2019, you are misinformed. All our potential customers have a customary 14-day cooling off period should they change their mind, and we strictly adhere to that. Our procedure is clearly advised to our potential customers prior to booking a survey for this ladder, which they are of course free to accept or decline. This was something our office staff tried to explain to you but were met with abuse and threats. We advise that your threat to ‘do everything in your power to destroy this Company’ could result in legal proceedings against you. In addition, any further verbal and/or threatening abuse levelled at our staff will be forwarded to the relevant authorities.

Posted 5 years ago

“Overall I was left very disappointed as the great reviews led me to believe I had picked a winner. However; there were some major issues encountered and despite some very big promises there was little done to follow through on a lot of those promises. We ended up with an average job I would probably have expected to pay half what we did for based on our overall experience. Main issues; - The first sub contracted team were not great and ran out time so didn't finish the job - they were replaced with "the best" the company had and a promise of starting again was made if needed but this never happened. They just "finished off". - Quality of finish was poor - I was told it was fine as I was only using it for storage! See images. Examples include screws sticking out, access panels not square and "bridging panels" not fitting well and not part of main structure so have no integrity. - Rubbish brushed into loft cavity with insulation! Perhaps investing in a hoover would be an idea. I'm assuming I have an added fire risk for free with my project! - What was said and done couldn't be further apart. They seem a bit clueless and maybe a small company taking on a bit too much and are out of their depth. My advice is to be very clear on what you are getting and the level of quality finish you expect. I would never use this company again and have recommended to others that have mentioned wanting to board out their loft to find someone else.”

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Posted 5 years ago

Loft Storage Room Company is rated 4.9 based on 664 reviews