“Poor. Having selected keyed alike from the menu bar, I selected my prefered padlock and ordered 2 locks.
When they arrived they were not keyed alike so I contacted Locks Direct by phone, only to be told it was my fault because I had ordered standard locks. It seems that the locks I ordered are available either standard or keyed alike and the default setting on their webb site is for standard even though I had pre-selected keyed alike on the dropdown menu. Surely, if having selected the keyed alike option that's what should be on offer. If a standard option is available for that particular padlock then it should be listed in the standard section.”
Hello Trevor,
While you selected the "Keyed Alike" category from the menu, the padlocks are available in both standard (keyed to differ) and keyed-alike versions. Unfortunately, the standard version was selected when you placed the order. On the product page, there are two options above the "Add to Cart" button allowing you to choose between standard and keyed-alike locks.
As discussed during our phone conversation, we are more than happy for you to send the padlocks back to us and exchange these for the keyed-alike version.
“Excellent company to deal with. Their website stood out immediately because of the level of detail provided for every lock, including dimensions often overlooked, such as shackle radius. I had very specific requirements and couldn't find this information elsewhere.
It took three attempts to find the perfect lock, but throughout the process Tom was incredibly patient and helpful, offering advice by phone, email and even videos. The first two returns were entirely due to my own error/specific requirements, yet the returns process was seamless and refunds were issued within hours of the items being received back.
Once I found the perfect lock, I ordered another and received the same first-class service I'd become accustomed to. I wouldn't hesitate to recommend this company or use them again.”
Hello Rod,
I am sorry to hear that this product wasn't compatible with your intended use. However, this appears to be a product compatibility issue rather than a problem with our service as a company. We provide detailed product specifications to help customers choose suitable combinations, and our team is always happy to assist with compatibility questions before purchase.
Please feel free to contact us this can be returned and we'll do our best to help find a suitable alternative.
Kind Regards,
Hollie
English
