“Excellent, I ordered the wrong “keyed alike” lock by mistake, fortunately the key No. I provided didn’t tie up, so they rang me right back and sorted the problem so the correct lock arrived without any problems.”
“Very good - helpful, friendly and knowledgeable advice and very prompt processing and shipping. No fuss return and refund when I ordered the wrong thing.”
“Great service I created problems due to not checking my address the billing address was correct but not the delivery also do you state how many keys come with a a keyed alike padlock I ordered additional now have more than enough”
Hello Christopher,
Thank you for the positive review and kind feedback - this is very much appreciated!
Yes, the number of keys a padlock comes with is stated on both our product description and product specification.
Kind Regards,
Hollie
“My interaction with Locks Direct was fine but the lock I ordered was so heavy I could hardly lift it. I spoke to someone(Tom?) who suggested that I return it and then an 8mm chain lock would be sent to me. I am now worried that might be almost as heavy as the 10mm lock and would I be better with a flexible lead?”
Hello Alexandra,
Thank you for your review - I can see we have received your original order returned to us and your exchange has been dispatched back out to you.
Hollie
