“Excellent service.
Very helpful. I bought some keyed alike padlocks, realised I needed more on the same key. This was sorted out in minutes via instant messages, and my new padlocks arrived in two days.
Very Happy.”
“Order was left on doorstep by Royal Mail, but wasn’t there when I returned home from work.
Not offered a refund but offered the opportunity to buy again with a discount and risk it again.
Told that Royal Mail have classed it as delivered and not prepared to do anything.
So wish I’d just paid more and brought from screwfix.”
This is slightly unfair and inaccurate. Royal Mail will not process a claim after us trying numerous times as it was requested to be left on your doorstep, Royal Mail are not liable for someone stealing it off a doorstep. As a gesture of goodwill we offered you a 50% discount on a new order as unfortunately we cannot be held responsible for items left on your doorstep as per your request with Royal Mail.
Tom
“Excellent - the whole experience when purchasing a replacement padlock was very good. The web site was easy to navigate and had detailed (and correct) dimensions for all padlocks looked at; the ordering, acknowledgement and delivery were all very quick and well communicated.”
“Security of your property and possessions is an important matter. So when buying locks you need to know that you are getting genuine products from reputable manufacturers with the reliability and quality that will allow you relax in the knowledge that everything is safe and secure.
The Locks Direct website allowed me to easily select the most appropriate locks for my purposes. Prices were very competitive and free delivery in 48 hours completed a very satisfying experience.”
“A Fantastic Experience with Locks Direct!
I recently had the pleasure of ordering from Locks Direct, and I couldn't be happier with the entire experience! From start to finish, everything was seamless and incredibly professional.
First off, the customer service was outstanding. I had a few questions about which padlock would be best for my needs, and the staff I spoke with on the phone were incredibly knowledgeable and helpful. They guided me through the options without any pressure and made sure I felt confident in my choice.
The delivery was impressively fast. My order arrived much quicker than I anticipated, and it was well-packaged. It's always great when a company delivers on its promises, and Locks Direct certainly did.
Most importantly, the product quality is top-notch. The padlocks I received are robust and clearly well-made – exactly what I was looking for to enhance my security. It's reassuring to know I've invested in durable, reliable items.
Overall, Locks Direct provides an excellent combination of high-quality products, competitive pricing, and truly exceptional customer service. I highly recommend them for all your lock and security needs. I'll definitely be a returning customer!”
Hello Mark,
Thank you - we very much appreciate your positive feedback and review. It’s great to know that our products/service met your expectations!
Hollie
“Easy to navigate site and find what I needed. Plenty of measurements as I had a difficult application that required the lock to fit. Excellent, prompt delivery and the lock does the job perfectly, will buy again.”
English
