“Good company, very responsive, worthy of 5 stars. Only 4 stars because unfortunately Abus have a backlog of orders which I didn't know about when the order was placed which led to a modest delay. Once I had discovered this, Locks Direct kept me informed about progress and once they had the padlocks, they were swiftly dispatched. I will 100% use them again!”
“From the minute I phoned up they were polite and helpful. I bought a padlock from them which was delivered quickly. I will definitely use them again. Well done Locks Direct.”
“Very good. I asked them for some replacement keys for a high-security lock bought a year or two ago. They asked a couple of questions (to confirm I was the original buyer) then sorted out an invoice for the replacements, which let me pay on-line, then dispatched them very quickly. Quick, friendly and efficient.”
“Very good variety of locks on the web site. I was looking for a lock with an attached chain you had one just what we were looking for and a reasonable price. Fast delivery and good communication..”
“Spoke to their salesteam as not sure what we wanted as our requirements were unusual they were very helpful and gave us good advice that ensured we got what we wanted. Would have given 5 stars but the next day delivery we paid extra for was in fact Royal Mail 48 and it took RM 3 days to deliver!”
Good Afternoon,
Thank you for your kind review and feedback this is very much appreciated! I have had a look into your delivery for you and I can see that this was sent on a 24 next day delivery service with Royal Mail from our end but unfortunately the delay itself was due to Royal Mail.
Kind Regards,
Hollie
