“Poor. Having selected keyed alike from the menu bar, I selected my prefered padlock and ordered 2 locks.
When they arrived they were not keyed alike so I contacted Locks Direct by phone, only to be told it was my fault because I had ordered standard locks. It seems that the locks I ordered are available either standard or keyed alike and the default setting on their webb site is for standard even though I had pre-selected keyed alike on the dropdown menu. Surely, if having selected the keyed alike option that's what should be on offer. If a standard option is available for that particular padlock then it should be listed in the standard section.”
Hello Trevor,
While you selected the "Keyed Alike" category from the menu, the padlocks are available in both standard (keyed to differ) and keyed-alike versions. Unfortunately, the standard version was selected when you placed the order. On the product page, there are two options above the "Add to Cart" button allowing you to choose between standard and keyed-alike locks.
As discussed during our phone conversation, we are more than happy for you to send the padlocks back to us and exchange these for the keyed-alike version.
Hello Rod,
I am sorry to hear that this product wasn't compatible with your intended use. However, this appears to be a product compatibility issue rather than a problem with our service as a company. We provide detailed product specifications to help customers choose suitable combinations, and our team is always happy to assist with compatibility questions before purchase.
Please feel free to contact us this can be returned and we'll do our best to help find a suitable alternative.
Kind Regards,
Hollie
“Order was left on doorstep by Royal Mail, but wasn’t there when I returned home from work.
Not offered a refund but offered the opportunity to buy again with a discount and risk it again.
Told that Royal Mail have classed it as delivered and not prepared to do anything.
So wish I’d just paid more and brought from screwfix.”
This is slightly unfair and inaccurate. Royal Mail will not process a claim after us trying numerous times as it was requested to be left on your doorstep, Royal Mail are not liable for someone stealing it off a doorstep. As a gesture of goodwill we offered you a 50% discount on a new order as unfortunately we cannot be held responsible for items left on your doorstep as per your request with Royal Mail.
Tom
English