Hello Rod,
I am sorry to hear that this product wasn't compatible with your intended use. However, this appears to be a product compatibility issue rather than a problem with our service as a company. We provide detailed product specifications to help customers choose suitable combinations, and our team is always happy to assist with compatibility questions before purchase.
Please feel free to contact us this can be returned and we'll do our best to help find a suitable alternative.
Kind Regards,
Hollie
“The website made it fairly easy to find the type of padlock that I wantedf. I got prompt and sensible replies to my questions in the chat.
The delivery page stated that orders over £150 got free postage, but didn't clarify that the £150 referred to the price without VAT. My order was approx £170 including VAT and I was expecting free postage, but because the order was £146 plus VAT, I had to pay £6.50 for delivery. If I had known this, I might have ordered an extra lock. I think it needs to be clearer thar figure of £150 is before VAT.
The email telling my that my order was on its way included a link to the Parcel Force website, but when I entered the tracking number, it was rejected as a Royal Mail tracking number. I had to find the Royal Mail website, which accepted the tracking number but told me it was a Parcel Force delivery. Something wasn't right!”
