Loan.co.uk Ltd Reviews

Name: Loan.co.uk Ltd
Address: 46 Alexandra Street, Southend-on-Sea, Essex
Rating: 4.96

5.0 Rating 4,806 Reviews

99 %

of reviewers recommend Loan.co.uk Ltd

Company Reviews

Metrics

Info

5.0

Based on 4,806 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 131 0280

Location:

46 Alexandra Street, Southend-on-Sea
Essex
SS1 1BJ

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Loan.co.uk Ltd 5 star review on 28th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give no stars, it would be a no star service. They take a very long time with communication, do not update the client about the application process, do not explain the whole process, continuously reassuring you that you are in your 'final stages' of the application then asking for more and more documents or emailing 'I am sending documents as we speak' when I asked if everything is fine with the application process (with all documentation provided a good few days prior). They charge a huge fee but don't do much work, if they fill in an application form, it comes with mistakes. I finally decided to withdraw my application with them after 5 weeks of wasted time and went straight to my mortgage provider. Useless service and I would never recommended them to anybody.”

Helpful Report

Posted 5 years ago

“Had to chase up for updates on regular basis, however all staff especially Simba polite and helpful when doing this. Home courier service a good service to speed up the process Could improve by speed of communication. There seems to be a delay in this which delays the process even further. It took days to get an reply from emails which resulted in having to contact them by telephone. Didn’t always have a call back like they said.”

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Posted 5 years ago

“Service was fast customer service was really excellent. managed to find us a home owner loan.James and Stuart were excellent and kept us informed and help us through the application.”

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Posted 5 years ago

“anna and stuart were a absolute pleasure to deal with, we were informed and updated every step of the way, total process took a month, thanyou so much”

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Posted 5 years ago

“Very hard to deal with company. Phone always just rings no one ever answers. Ask for call backs and it takes days but they don’t call at the time you ask for a time it’s always later. Taken over a month for a offer in principal but I now won’t be taking this offer due to the broker fees upfront with no guarantee of actually getting the funds. A waste of time with all the documents you have to send etc”

Helpful Report

Posted 5 years ago

“Anna was all over our application from start to finish, keeping us informed or every process along the way. Amazing service that we would highly recommend”

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Posted 5 years ago

“Anna Rapley from Loan.co.uk has given us an outstanding service. She helped us to apply for a 2nd mortgage on our home to buy a holiday home. She was efficient and supportive at every step of the way. She is a great communicator. She was pro-active and engaged and always available to answer questions. When we found our dream house we managed to exchange and complete within two weeks of the house going on the market. That would not have been possible without Anna's dedication and hard work. I could not recommend Anna highly enough.”

Helpful Report

Posted 5 years ago

“Very professional and informative, had a little issue but was corrected in a timely manner and would not hesitate to use again.”

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Posted 5 years ago

“Ben assisted us with our initial application and put us at ease. Lucy was a great help in updating us on the progress and managed to finalise everything within a month. Great service.”

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Posted 5 years ago

“Billy made me feel at ease on my first phonecall, and Lucy followed up the whole process very professionally and kept me up to date, on a daily basis, I have been very pleased with how Loan.co.uk have handled everything. Thankyou.”

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Posted 5 years ago

“Very quick and efficient. Good communication and setvice from lauren and sophie. Wouidhighly recommend and wouid definately use them again”

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Posted 5 years ago

“It was relatively easy. We were kept informed all the way though the process by Faye and Myles.”

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Posted 5 years ago

“Great team with great communication. Our application was handled by Lucy who was quick and efficient with any queries or issues we had and helped application go smoothly. Thanks to Billy also for initial advice. Would definitely recommend.”

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Posted 5 years ago

“Extremely professional Team, My application was dealt with by Lucy - Superb to deal with, experienced and very knowledgable, and above all else, a great communicator”

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Posted 5 years ago

“James Leatherbarrow supported us getting our second charge loan for our extension. He kept us up-to date and managed the process really well. Thanks James”

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Posted 5 years ago

“A very big thankyou to Darryl Woolley for helping me through the process in a professional & very friendly manner, much appreciated. Also, thankyou to James Leatherbarrow for helping and advising me in the first instance. I would highly recommend Loan. Co. UK.”

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Posted 5 years ago

“The whole process from start to finish was very smooth due to the professionalism, efficiency and support James and Darryl provided. I would have no hesitation in recommending their services.”

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Posted 5 years ago

“There Quick Professional Service And Understanding Of Are Needs Were 2nd To None . I Cannot Thank The Friendly Efficient Staff Enough . Would Recommend Them All In A Heart Beat Thank You So Much...”

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Posted 5 years ago

“Brilliant customer service. Quick turn around of funds. Very happy with the whole process, thank you so much.”

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Posted 5 years ago

“We would highly recommend Loan.co.uk! Both Faye and Myles were so incredibly helpful, patient and supportive throughout the process and we are delighted with the positive outcome. From start to finish the company were totally professional and went the extra mile. We wouldn’t hesitate to recommend to others and we would absolutely use them again in the future if needed!”

Helpful Report

Posted 5 years ago

Loan.co.uk Ltd is rated 5.0 based on 4,806 reviews