Loan.co.uk Ltd Reviews

Name: Loan.co.uk Ltd
Address: 46 Alexandra Street, Southend-on-Sea, Essex
Rating: 4.96

5.0 Rating 4,789 Reviews

99 %

of reviewers recommend Loan.co.uk Ltd

Company Reviews

Metrics

Info

5.0

Based on 4,789 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

0800 131 0280

Location:

46 Alexandra Street, Southend-on-Sea
Essex
SS1 1BJ

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Loan.co.uk Ltd 5 star review on 28th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was dealing with a lady who was amazing, so on the ball and acted on my emails asap. She unfortunately left and my account was passed on to someone else (Danielle) who was horrendous, so slow and customer service was shocking. Would avoid at all costs now!”

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Posted 3 years ago

Thank you for taking the time to review Loan.co.uk, your feedback is valuable and helps us improve our services. We are sorry you feel you had a poor experience when your adviser was switched. This should never be the case and please do accept our apologies. We have taken your feedback on board to further improve our service.

Posted 3 years ago

“Fantastic quick and professional service. Highly recommended”

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Posted 3 years ago

“What time wasters! Waited 3 months for a remortgage to be told no communication was poor I had to chase up all the time to be told we need this we need that stuff that I had already provided they are just total time wasters feel very let down when another company could of sorted this out for me avoid at all costs they seems helpful at the start but couldn’t be more wrong”

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Posted 3 years ago

Thank you for taking the time to review Loan.co.uk, your feedback is valuable and really does help us improve our services. We are sorry about your experience and any lack of communication. Occasionally we have to wait on lender or 3rd party responses before we can provide further updates, which can cause delays to an application or update. We work hard with our lender partners to find the best loans, although sometimes after trying hard to find a suitable lender, the decision to lend is unfortunately a no. This should however never result in a lack of communication from us and please do accept our apologies. Communication is a core element of our business and we are sorry you did not receive our usual first-class service. We pride ourselves on our excellent customer service and will take your feedback fully on board.

Posted 3 years ago

“Great service from Lucy”

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Posted 3 years ago

“Fantastic service from Lucy from day one,always kept us in the loop with what was going on and was always at the end of the phone if needed.”

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Posted 3 years ago

“Turned up on time; efficient, knowledgeable, easy to follow instructions, receptive to changes and thoroughly efficient and professional.”

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Posted 3 years ago

“Robert was fantastic, very clear and knowledgeable about the field in question. Sorted cover over the phone in under an hour. Now have peace of mind going forward and would feel at ease getting in touch again to amend our policy where we may want or need to. Thanks Robert”

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Posted 3 years ago

“Attentive, clear and helpful, advice at all times, responsive, great perseverance which was needed. Very knowledgeable.”

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Posted 3 years ago

“A very quick and easy process, Ryan provided excellent advice and took a lot of time guiding us through the process, we paused our application for a few months and he still provided excellent service advising on the best products to sit our needs. Lauren was great in terms of updates and helping us navigate the bureaucracy of our management company on the estate we live on. Thankyou to the team!”

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Posted 3 years ago

“Many thanks for making the whole loan process fast and smooth from beginning to end. Couldn't have achieved the same result with any other company. Jamie at the start and Charlotte at the end both marvellous.”

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Posted 3 years ago

“Very nice friendly people, answered my questions quick to reply.”

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Posted 3 years ago

“Loan.co.uk were very efficient, friendly and helpful. The mortgage was completed very quickly and made the whole process stress free.”

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Posted 3 years ago

“Robert was great. Easy to talk to. I felt like I had known him along time. Pleasure helpful down to earth and dog lover what more can I say. Thanks so much Robert 😊”

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Posted 3 years ago

“Mestonc, ref 369439. Marvelous, fantastic staff made feel at ease, they did all the 'legwork' all had to do was supply the figures. Mortgage offer took two weeks, can't thank Loan.co.uk enough and they also provided competative quotes for life insurance cover. Would definately recommend to friends and family.”

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Posted 3 years ago

“I cannot thank Stacey and David enough Thankyou for all your help”

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Posted 3 years ago

“Can’t say nicer things about Steve! He was amazing through the whole process. The person to really explain what was going on, and to always come back to me! Thank you for being amazing!”

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Posted 3 years ago

“All customer service very good and quick to reply and help. Whole process took around a month which was very quick. Highly recommended.”

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Posted 3 years ago

“Just don my life insurance with Rob from loan.co.Uk he was absolutely friendly and very helpful.he tried he’s best to get me a decent insurance policy.highly recommended this company also turn around time was quick. I”

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Posted 3 years ago

“Throughout the whole process everything has been extremely easy, from my initial enquiry right through to completion. I spoke to Ben initially who ran through what was required and personal details, again he was very professional and made me feel at ease. After the steps progressed I was then in touch with Sophie who contacted me to update on each step of the application. - Even when printing and signing forms were straight forward as Sophie advised on email what was required. Following my successful application I spoke to Dominic to discuss payment protection should I be out of work. Initially I wasn't aware of how cheap this was so thank you Dominic. Overall my experience was great, fast, clear and followed up on everything I asked.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

Loan.co.uk Ltd is rated 5.0 based on 4,789 reviews