“Overall the the installation was good the actual installation of the heating was very good but the administrative side was a bit chaotic. We were given a installation date before we had seen any plan when it finally came it was unworkable. Fortunately the electrician was very flexible. Still more than satisfied with the outcome.”
Posted 1 month ago
Hi Julie ,
Thanks for your comments . We do try to book an install date prior to the job being passed to the design team . We are exceptionally busy at the moment and it ensures that our design team can prioritse the jobs that are booked for install . The design and location of your heaters is determined by the information provided from your survey . This is usually accurate however occasionally it does have to be adjusted once the installers arrive and asses property . Due to COVID 19 our office team is a bit disjointed as we have some staff in , some working from home due to the schools being closed and shielding etc; This is not in anyway an excuse . I'm just trying offer an explanation as to why we may have fallen short on this occasion . We really are working to the best of our ability and i can only offer our apologies if we have caused you any inconvenience during the process. Fingers crossed we can get back to operating as normal soon !
Thanks again for taking the time to leave a review . Your feedback is really important to us and we're so pleased that you are happy with your new heaters .
Kind Regards
“I have lived in my house for thirty years and this is the first winter the whole house has been equally warm and NO condensation !!
Only took a week from submitting application to installation.
Two electrical engineers did an efficient job.
Thankyou.”
Posted 2 months ago
Thanks for your feedback Joanne . We're so pleased to hear that you're enjoying the benefits of your installation .
“Prompt turnaround from survey to completion. Occasional lack of communication with regards to time frames, staff in the office were very obliging with chasing up answers. Work carried out to a satisfactory standard, along with the use of quality materials this has lead to a massive overall improvement in temperature management on our home. Highly recommend.”
