LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,470 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,470 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems with sundries. Problem is with moulding! Excessive damage in transport!!! The order before last had a lot of damage,the packaging was coming apart but wasn't entire reason for damage to moulding. Damage caused by combination of inadequate packaging and pore handling by carrier. When placing last order I asked if possible to put extra and more secure packaging around moulding,after explaining about previous delivery damage. Told no problem. I had an order for exhibition with regular customer 8 frames ,15 mts moulding required . Played safe and ordered 24 mts L2033. 26 mts arrived in very badly damaged package just the same as before!!!! NO extra packing as requested. After spending an excessive amount of time cutting frames I only have about 5 mts of useable moulding left. That's 6 mts waste or £25 ! Plus a lot of extra time cutting frames!. I don't have this problem with Rose & Hollis or Arqadia. I wouldn't object to paying extra for more robust packing. Yours sincerely Gary Coulthurst”

Helpful Report

Posted 7 years ago

“Lion simply could not supply mouldings I had ordered in time. After telling me they could not keep the commitment they had previously made regarding the mouldings because they didn't have them currently in stock. They ordered them and then informed me that when the order had arrived mine was not amongst them and that I would have to wait a further week for the following order. I had to get them elsewhere.”

Helpful Report

Posted 7 years ago

“I have always received very good service from Lion but The order I placed on 27th May had not arrived by 6th June. After contacting your office it was discovered that the order had not been dispatched. As I have a client awaiting an urgent order it has been disappointing on this occasion.”

Helpful Report

Posted 7 years ago

“Two out of the three lengths of moulding were damaged which was disappointing.”

Helpful Report

Posted 7 years ago

“Sadly my experience was very poor due to the delivery of the goods ordered online. These days retailers have to cater for customers end to end and if they chose to use a poor supplier then the whole service falls down. It took me a week beyond the original due date to receive the goods I ordered at much inconvenience and frustration. Products, when received, were actually okay but I cannot use Lion any more as I refuse to deal with their chosen delivery supplier.”

Helpful Report

Posted 7 years ago

“On Tuesday 10 May I ordered 12 chop aluminium frames, which I said I needed for late the following week. You had enough in stock to send 3 and the rest on Friday13 May when you got your delivery. By Monday 16 May as the exhibition was very close and I had not received even the first 3 I phone only to be told that there were none in stock last Tuesday and your delivery was not due for another week. I had been left expecting a delivery which was not going to happen and my customer would have missed the exhibition. I was offered a very suitable alternative which came the next day free of the delivery charge. Your first response was incompetent and thoughtless and had I not phoned I would have looked stupid and lost a customer. Your second response was perfect and I have now calmed down a bit.”

Helpful Report

Posted 7 years ago

“I am very disappointed with the closure of Lion South that now makes it not very cost effective to order mouldings and card from you as I used to collect as I am based in Berkshire. A £50 minimum order with mouldings and 10 sheets of card will only delay my customers work if I don't get enough frames or card selected from Lion. My other suppliers allow any quantity of moulding below £50 and any number of card. O n a positive note your hardware is of good quality and your returns for damaged goods speedy. I have been in business for 16 years and have always used Lion in the past. I bought my framing equipment from you when I started. I was disappointed to have my account removed a few years ago as I paid by card which means that you have no purchase history and therefore my loyalty with Lion isn't acknowledged so I don't feel that important when it comes to sales. The chop service is ok but with higher pricing, it makes you less attractive with the competition. I have now found other suppliers for my mouldings and card.”

Helpful Report

Posted 7 years ago

“THERE IS ALLWAY SOME DAMAGE WHEN DELIVERED AND MOUNT BOARD HAS NOT BEEN VERY GOOD LATLEY . yours dave.”

Helpful Report

Posted 7 years ago

“Dear team - in my opinion the service to me Village Framing as a longstanding customer has gone down since the closure of Lion South. Close the branch if you must, but then please dont it so difficult to order 'what is required' do carry out my customer framing, because you have rules in place that do not allow me to order what I want! I asked for a wrap of expensive moulding - was told 'sorry, you must order more meterage. I dont want more meterage of your £9 pm moulding to do my job!!! I was told it was too flimsy to send. Rubbish, in my opinion, it was a chunky moulding. Incidently, if i ordered 30meters of slip, that would be more flimsy!! It would seem that you are trying to make a $ on the carriage. I may be wrong. If I go to a shoe shop for a pair of shoes, or online, I am not told I must order 2 pairs. I have had these issuses applied on line too, where the site doesnt allow check out, so then have to call to resolve the matter - a pointless exercise in the first instance. If you allow small time framers into your fold, then treat them as such - otherwise make it a proper trade customer account, with appropriate trade prices. Sorry to rant! The moulding quality has definately improved over time which is great. I see no point in changing the mount board codes - such is life! Why are everest paints soooooo expensive?? I shall continue to use Lion in the future. Best wishes Malcolm Baxter”

Helpful Report

Posted 7 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,470 reviews