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Little Angels Prams Reviews

4.8 Rating 2,682 Reviews

96 %

of reviewers recommend Little Angels Prams

Company Reviews

Product Reviews

4.8

Based on 2,682 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01159305772

Location:

43 Prospect Street,
Nottingham
Nottinghamshire
NG7 5QE

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Little Angels Prams 5 star review on 26th March 2024

Little Angels Prams 5 star review on 12th January 2024

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Little Angels Prams 5 star review on 1st January 2024

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Little Angels Prams 5 star review on 3rd August 2023

Patricia Arriaza

Little Angels Prams 5 star review on 7th June 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall a disappointing experience, Balance Bike was faulty on delivery. I emailed you straight away as the bike was a birthday gift and needed a quick resolution. I didn't hear back for over 2 days, you offered to collect the bike and redeliver by which time it was too late. We had to take the bike to halfords for a paid repair!”

Posted 1 month ago

“Balance bike arrived faulty, emailed straightaway as they don't speak to their customers directly on the phone to resolve, took them over 48 hours to respond. They pride themselves on being a small independent which I prefer as generally you get a better more personal customer service usually. I also like to support independents, Sadly not on this occasion! We took the bike to be repaired at an extra expense to us so we could give it to our granddaughter in time for her birthday (as explained in my email to them?!)”

Posted 1 month ago

“The product came on time. However the box was badly damaged. Luckily the product was not damaged inside. Not acceptable for something which was meant to be new and also cost over £150.”

Posted 1 month ago

“Not good service”

Posted 3 months ago

“I got the highchair , but it's broken.”

Posted 3 months ago

“Ordered my car seat and over 2 weeks later still hadn't came they took days to answer emails and never hardly answered the phone when i rang always promised to get back to me but didn't i had to try and get hold of them again, finally I'd had enough and asked for a refund managed to get the same carseat elsewhere for the next day so i don't see what issue was”

Posted 3 months ago

“I bought the "Fisher Price Blaze and the Monster Machines Die Cast Character Assortment" which I thought would be multiple small models. However it was only 1 of the characters, and I missed the note at the bottom of the receipt where you must reply to the email to pick the character you want. So overall I found the description misleading, and couldn't then be bothered with the returns process. Delivery was quick via DPD so no issues there.”

Posted 5 months ago

“Unfortunately I didn’t have the best experience, order was delayed by 3 weeks and took a lot of chasing to find out information. Then when delivered damaged I was referred straight to manufacturer via email. Customer service and communication could definitely be improved. Pushchair itself is beautiful but wouldn’t order online again.”

Posted 5 months ago

“Didn’t receive a tracking number for delivery until a couple hours before the item got delivered meaning I missed my delivery as I was at work. When I raised my concern the responses were unprofessional and rude”

Posted 6 months ago

“The bike itself was wonderful and my grandson loved it but was disappointed to see it had a dent in the frame . Opened on the day of his birthday so didn’t have time to exchange . It should have been checked before delivery .”

Posted 6 months ago

“my package was damaged as if it had been opened”

Posted 7 months ago

“I would not do shopping with them again. I paid for brand new items and they came with scratches and when I contacted them, after 7 months chasing them, they gave me offer to replace one item and repair another one. If I wanted have a repaired pram I could buy second hand and much cheaper!!! So disappointed!!!”

Posted 10 months ago

“Really disappointed with this company. Ordered a car seat in January and still not received by the April. Appreciate that if they do not have the item it cannot be helped, but no communication or updates from them. Was assured item was arriving in April and when I ring for update I am told that that no they won't be receiving it. Very poor customer service and communication.”

Posted 1 year ago

“Good product at a really good price. Really clear communication but unfortunately poor packaging.”

Posted 1 year ago

“The box came with a ripped up box and there was a rip in the netting. Wasnt happy listed as new was probably second hand.”

Posted 1 year ago

“We struggled to get this delivered, it worked out on the 4th try from DPD, so not really the fault of the website. However, the crib arrived broken too and one side cannot be adjusted in high so cannot be used at all. I am currently awaiting to see how can we exchange it for a working one. We are also missing the sheet.. not the greatest start!”

Posted 2 years ago

“Order has not arrived. Dpd sent email advising it would be last Friday. It is now the following Friday and no delivery or response”

Posted 2 years ago

“My email confirmation for the order did not include a tracking number. Chased up your CS and eventually they replied with a tiny screenshot of your internal dispatch system that stated "parcel on the move". A direct link to track would be better. There are customers who could wish to postpone the delivery, or have it delivered to neighbours etc. Poor customer service. Won't be shopping here again.”

Posted 3 years ago

“website was very unclear of what I would be receiving.”

Posted 3 years ago

“After paying £12 for a Saturday delivery, the buggy wasn’t delivered to me on the Saturday as the company used do not offer Saturday deliveries. We had to take a 30 minute drive to collect the item ourselves. Please arrange for the £12 del fee to be refunded. Regards”

Posted 3 years ago

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Little Angels Prams is rated 4.8 based on 2,682 reviews