Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,043 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,043 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Just has to be 5 Stars. Excellent set of lights even better than expected on top of a very fast and efficient delivery”

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Posted 8 years ago

“Light is advertised as black but when it arrived it is actually graphite. Then you pay for the privilege of sending it back. Even though not as advertised.”

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Posted 8 years ago

“very quick and no add ons like wed light just up my street”

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Posted 8 years ago

“Fabulous Quality! Great Price! Efficient Service!”

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Posted 8 years ago

“Great service, def recommend”

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Posted 8 years ago

“Brilliant five star customer service”

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Posted 8 years ago

“Lights arrived promptly and just as we expected. The lightbulbs we had ordered were missing but one email and they were promptly dispatched.”

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Posted 8 years ago

“Good service and great delivery info.”

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Posted 8 years ago

“Excellent product, at fair price and speedily delivered”

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Posted 8 years ago

“Prompt service.Kept up to date with delivery. 1 hour slot received for this and parcel arrived on time.”

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Posted 8 years ago

“Very efficient and speedy service.”

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Posted 8 years ago

“I first thought they looked good. I got an electrician to fit them in my garden and to my horror after fitting one He came and told me that they would sway in the wind. He said that when screwed at the bottom it was fine and secure but the bottom joint was only pushed in and as they were of a plastic material and not cast iron. The ones I had fitted have been there for over 10 years and only started to sway this year. I now have to find new cast iron ones. I am so disappointed with the product”

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Posted 8 years ago

“2 nuts where missing on delivery - I emailed Peter Monday first thing (in fact Sunday night) explaining & could he pop 2 in the post asap as electrician coming Thursday. His response was - email had been forwarded to customer services to deal with, if I needed them urgently give them a call myself...we called & left a message, plus I emailed only to be told 3 days later that they will put them in the post IF they have them!! How frustrating! Having worked in CS myself, I would have owned the problem if I'd been Peter & found out if there were 2 nuts that could have been sent out, secondly, how can it take 3 days for such a vague response....Not award winning in my view. A week later, we have no nuts & still do not know when (or if) we will be getting them....”

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Posted 8 years ago

“Fast, quick, service...value for money...no photo as not put up yet we?re moving home”

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Posted 8 years ago

“I had a problem applying a discount code and the staff contacted me and ensured my order was amended. Brilliant customer service and order arrived as planned.”

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Posted 8 years ago

“Wrong item sent, correct item has had to be ordered in as was not in stock. However Lighting Direct did organise trouble free pick-up of the incorrect item.”

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Posted 8 years ago

“yyyyyyyyyyyyyyyyyyyy”

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Posted 8 years ago

“Nice easy transaction and good product.”

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Posted 8 years ago

“Awful. Sent the wrong product. Despite contacting them twice to arrange a pick up, still no response. I'm trying to arrange dropping the product off at the local DPD office as I simply refuse to take a day off work to wait in for someone to pick up a product I didn't order! Still awaiting the call....”

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Posted 8 years ago

I am sorry for the inconvenience caused to you. Periodically we make mistakes for which I apologise. Once you made us aware of the error on Friday 11th May we endeavoured to resolve matters as quickly as possible. I am pleased to note that the correct fitting was delivered to you on Wednesday 16th May - had it not been a Bank Holiday weekend it would have reached you even sooner. As per the details sent to you our customer care team will make the arrangements directly with DPD to collect the unwanted item as we do not want to inconvenience you further. This does not necessitate anyone having to wait in. The item can be left in a safe place, with a neighbour or be collected from any UK mainland address. I will contact you again directly to put the above in place for you. I hope you are very pleased with your purchases and thank you for taking the time to comment. Kind RegardsPatricia MullaneCustomer Care Manager

Posted 6 years ago

“Website very easy to navigate and order from. Item was delivered on time. Would certainly order again”

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Posted 8 years ago

Lighting Direct is rated 4.7 based on 17,043 reviews