Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,054 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,054 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived within 48 hours as promised. Packaged well. Web site easy to use. Many thanks. Very satisfied customer.”

Helpful Report

Posted 9 years ago

“Because light came with out shade as advertised so had to ring up then when shade came didn't fit light . They haven't sent the extension price for inside shade to make hole smaller . Bit of a mess up really two phone calls later finally everything arrived”

Helpful Report

Posted 9 years ago

“The light is great.But it did take a month to arrive.The batteries turned up less than 24hrs after my order.But,i got 24 AAA and 2 C2.I needed 2 AAA and 8 C2.It cost me £14 to get the C2 batteries.It still looks good above a David Bowie print tho.Just a bit pissed off with time it took and having to buy more batteries.Thanks Dave”

Helpful Report

Posted 9 years ago

“Fast delivery & broad choice of quality products.”

Helpful Report

Posted 9 years ago

“The only negative aspect was the time between ordering and delivery”

Helpful Report

Posted 9 years ago

“Superb service. Items were promptly delivered and well packed.”

Helpful Report

Posted 9 years ago

“Received very quick but not fitted yet.”

Helpful Report

Posted 9 years ago

“quick, easy, fast.”

Helpful Report

Posted 9 years ago

“Fast and efficient service”

Helpful Report

Posted 9 years ago

“Very impressed with the product and speed of services”

Helpful Report

Posted 9 years ago

“Great product, great price, great service. Highly recommended.”

Helpful Report

Posted 9 years ago

“Lightingdirect.co.uk is basically Lyco. Place an order for a Nordlux Funk 22 Semi-Opaque Ceiling Pendant Shade - Yellow. Description of product; Funk series of contemporary acrylic shades is available in either transparent or semi opaque, white inner finishes in a selection of colours Available in two size options, smaller Funk 22 and larger Funk 27 series Co-ordinating, contemporary pendant ceiling sockets are also available, update your look by using independently or with Funk series shades Shades are recommended for use with max 25W bulbs. On delivery I recieved someone else's order and called at a cost to myself as their number 0843 317 7824 is not a free number; I was informed that this had been an error and was originally instructed to repackage and return the incorrect item I had recieved and only then would be sent the correct item which I had ordered. Clearly I objected and only then was I told to dispose of the item rather than return it. A next day delivery was then arranged for a new item causing significant difficulties to myself. But still I did not complain. On delivery I discovered that the item could not be used as I had not purchased the separately available ceiling pendant. The product description failed to notify adequately that the shade MUST be purchased and used with the available to purchase separately ceiling pendant; that it CAN NOT be used without it, as the shade will not fit a standard ceiling pendant; this incurs an addition free of £16.99 on top of the initial outlay of £44.99 for the shade, equating to a full purchase price of £61.98 plus an additional £3.99 where applicable. I again called Lyco/ lighting direct and was told that I would now have to return the item myself at my own cost. Noting that the description really had been inadequate I then complained and was put through to Patricia whom was rude agreesive and adamant that not only did I need to return it myself she refunded to give me access to the return services described on the website. I tried to explain to her to previous issues that I had encountered she had no interest in listening to the customer, I informed her that I would review the service I was being provided with by them. As a housebound disabled customer I was unable to use easily other return service and the call was very distressing and found Patricia to be extremely disrespectful. I Later I received a call where Patricia claiming that she would now agree to a collection as she said she had been told of the previous delivery issues I had encountered, I agreed and waited for a collection and then refund. I emailed on the following Monday after the collection on the previous Thursday to chase the refund and was assured that this would be actioned in full no-later than the Friday coming. I did not recieve any monies so I had to send a warning letter advising them that they must refund with 14 days of receipt of the returned goods. I received a cryptic email claiming that I had been refunded in two parts clearing they had intended to try and charge me for the return, she claimed she would get bac to me; she did not. It took the full two weeks after they had the returns goods to get a full refund. I would avoid this company's they are rude unprofessional and when matters go wrong, you will not be treated respectfully, overwhelmingly dissatisfied and disappointed. I will never use thenm again.”

Helpful Report

Posted 9 years ago

“Fast efficient service”

Helpful Report

Posted 9 years ago

“Prompt delivery.”

Helpful Report

Posted 9 years ago

“Great Service and product. Thank you.”

Helpful Report

Posted 9 years ago

“Ordered the light on Saturday and was delivered on Monday great light great price great service”

Helpful Report

Posted 9 years ago

“The product was exactly as described and arrived quickly. I was kept updated about the progress of the order.”

Helpful Report

Posted 9 years ago

“This is the 2nd time I've ordered from Lighting Direct. I found finding and ordering online easy, delivery, well thats free and its a 24hr service. What more could I ask for?....yes cheaper or free but seriously a brillint service and fantastic company to deal with!”

Helpful Report

Posted 9 years ago

“Great service parcel arrived early.”

Helpful Report

Posted 9 years ago

“The light doesn't work. How can I return?”

Helpful Report

Posted 9 years ago

Lighting Direct is rated 4.7 based on 17,054 reviews