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LifeConnect24 Reviews

4.7 Rating 7,886 Reviews
93 %
of reviewers recommend LifeConnect24
4.7
Based on 7,886 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy

Write Your review

Anonymous
Anonymous  // 01/01/2019
Very efficient so far. The alarm pack arrived 24 hours after the order as promised and the activation etc was easy too. Company members were very polite and helpful. There seems to be a computer glitch with sending on line company care details but this was resolved via a separate email submission.
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Posted 4 years ago
I arranged lifeline for my father, it is an incredibly easy set up and works perfectly, thank you
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Posted 4 years ago
Gives peace of mind.
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Posted 4 years ago
A professional service with easy to follow instructions.
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Posted 4 years ago
I have not needed to use it so far, but feel more confident when going out into the garden knowing I can call for help if I fall.
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Posted 4 years ago
I ordered an alarm for my terminally ill mother on 24th August. Still waiting for the alarm to arrive (30th September). Company said a new one was sent out for the first one that never arrived - 2 weeks later we are still waiting. Terrible service, and devastatingly disappointing experience, especially given the importance of their product.
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Posted 4 years ago
Good Morning, Thank you for leaving us your feedback. I am very sorry to hear of the difficulties you have had with the delivery of your equipment, this is certainly not the level of service we aim to provide. I can see that you have since been in contact with our friendly Customer Service team who have organised a replacement unit. As a goodwill gesture, 2 months of free service have also been added to the account. Again I would like to apologise for any upset or inconvenience this may have caused. Should you have any further concerns, please do not hesitate to get in contact. Kind Regards, Lifeline24
Posted 4 years ago
Added peace of mind However we keep getting an email saying we need to complete our order. We have everything we ordered and it is up and running. Please discontinue it
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Posted 4 years ago
Prompt delivery, easy intstallation and it works. Biggest problem was convincing my father he needed it but he too is very happy now as it is not intrusive.
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Posted 4 years ago
Used the alarm 3 or 4 this year and there is always someone pleasant and helpful ready for any emergency.
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Posted 4 years ago
Excellent service
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Posted 4 years ago
Thank you for all you’re help. It will give peace of mind now that I live alone.
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Posted 4 years ago
Very easy experience.. Lifeline24 arrived promptly... easy to set up .. simple instructions.. lovely call handlers on phone .. Thankyou
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Posted 4 years ago
Excellent service from admin team. Equipment easy to set up. Only let down by next day delivery promise which did not happen meaning we sat in for 2 days before it arrived. Royal mail were delivery company.
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Posted 4 years ago
Very good
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Posted 4 years ago
My experience of dealing with Lifeline was pleasant and efficient all completed without any fuss . I now feel so much more confident knowing I have the means to get help should I need it . Thankyou .Jennifer Allen
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Posted 4 years ago
Excellent service, quick and efficient .
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Posted 4 years ago
Excellent service from the start of our interaction with Lifeline24. Very helpful, pleasant staff. Nothing is too much trouble. They are always friendly when our fall device kept going off for no reason. They helped with sorting out that we preferred the neck device rather than the wrist. We would highly recommend this service.
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Posted 4 years ago
Your agent was extremely helpful and explained everting I needed to know. The device was received within 48 hours and simple to install. the set up too was easy and the agent in the call centre very helpful.
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Posted 4 years ago
We have only had the Fall Alarm for a few days, but it was very simple to install and , and the response was good when my husband inadvertently pressed the call button. It certainly gives us more peace of mind.
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Posted 4 years ago
Excellent service !
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Posted 4 years ago
LifeConnect24 is rated 4.7 based on 7,886 reviews