LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,887 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service from ordering through to fully installed and tested within 24hrs.”

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Posted 4 years ago

“Excellent service from the start, so helpful, knowledgeable and answered all my questions. The lady we dealt with was Bee, she really put my mind at rest. Excellent price compared to others. Online form really simple to complete. I'm confident my mum has a really good system in place.”

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Posted 4 years ago

“Excellent service from point of order to receiving unit. Very straight forward installation. My mother is delighted with this product and it gives us all piece of mind. Would thoroughly recommend.”

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Posted 4 years ago

“Excellent service, all the people you speak to are really helpful and guide you through the process. It has given me and my family peace of mind that my Nan is supported when in her home and can use the button if needed.”

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Posted 4 years ago

“Unfortunately at a time when we needed to be alerted to a fall my Mother-in-Law had following a stroke the alarm did not go off, which meant she was lying on the floor for over 17 hours. Cancelling the policy hasn’t worked either as 3 months after her death the money has been deducted from my account.”

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Posted 4 years ago

Dear Louise, Thank you for your review. On behalf of myself and everyone here at Lifeline24, I am so sorry to hear of your loss. We have launched an investigation and would ask for your patience while we gather details, our Customer Service Team has contacted you regarding this. Generally speaking we cannot cancel an account until we receive any rented alarm equipment back. If you have any further queries please feel free to contact us on 0800 999 0400. Lifeline24

Posted 4 years ago

“Very easy to set up and to run all the tests. Helpful and friendly staff at the other end of the line. I feel very reassured that mum will be able to manage the alarm should she need it. I hope she doesn't!”

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Posted 4 years ago

“really quick delivery and so easy to set up. Thank you”

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Posted 4 years ago

“Great service and response time had it up and running in 24 hrs .”

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Posted 4 years ago

“Suddenly finding myself living on my own, I was not frightened but I did feel slightly wary about being alone in my property and especially during the night. I felt that I needed a lifeline to give me peace of mind knowing that I could always call for help in an emergency situation. I looked at several lifeline options and sought the advice of trusted friends. Together, we felt that Lifeline24 offered the best service and value for money, particularly the Lifetime Plan which I moved on to knowing that I will need my lifeline for evermore now. The ordering process was quick and easy and I had my lifeline next working day. Set up was easy too and the staff at Lifeline24 have been so friendly and helpful. From the day my lifeline arrived and was set up, I have felt so much happier and relaxed about being on my own in my bungalow day and night knowing that help is only a button press away. I would recommend Lifeline24 to anyone in need of a lifeline service.”

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Posted 4 years ago

“Excellent service, super fast delivery. Feel more settled knowing my mum has got help on hand if needed.”

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Posted 4 years ago

“Luckily we haven’t had to use Lifeline yet but the help we received when installing it was first class. There was a slight problem with mum's telephone line but that was soon sorted out and we are now up and running.”

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Posted 4 years ago

“Very easy to set up. The on line ordering and personal information clear to follow.”

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Posted 4 years ago

“The lifeline I ordered on-line for my mother arrived within 24 hours..... Excellent It was easy to set up and the help from the company to test the unit & pendant was fantastic. I would highly recommend Lifeline 24. Many thanks.”

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Posted 4 years ago

“As I have not had any reason to use it in anger I am not in a position to comment on it's efficiency. At least my family are confident about my safety for now.”

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Posted 4 years ago

“very good service, efficient, warm, easy to fit up, etc. I've actually written one review already for you!”

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Posted 4 years ago

“Easy to install and simple to use . Gives peace of mind and as such would throughly recommend service .”

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Posted 4 years ago

“Purchased as I'd recently had a fall. Very easy to set up, my daughter did it! Instructions written clearly and with pictures. Pendant not as heavy as expected but did expect battery to be covered. Unit very neat and easy to use. Not used it for real yet, thankfully!”

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Posted 4 years ago

Dear Customer, Thank you for your kind review. I would like to take this opportunity to reassure you that the back cover of the device you have is often mistaken for a battery as it is a round metal one, however it is securely fastened and waterproof to an IP67 rating. You can check by looking for the writing on the back of this metal cover. If you have any further queries please feel free to call us on 0800 999 0400.

Posted 4 years ago

“Very clear directions, very simple unit and connections, easy to connect up. Friendly voice at your HQ during the testing procedure, etc.”

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Posted 4 years ago

“Efficient service”

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Posted 4 years ago

“easy to use”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,887 reviews