“Communication and sales were great. Delivery time was excellent Very easy set up, testing to get up and running has a very straight forward and well orchestrated system.
Overall a very good experience at a difficult time.
Thanks”
“The website made it look like it was very easy to install. Quite the opposite. The wires are fiddly and the labels on the machine small. The instruction manual is technical and mind blowing for the elderly. This is not just an easy steps plug and go device.
The fall detect button is not recessed or protected so accidental alarm activations are likely. A simple watch protector bar would reduce this. Not designed to reduce accidental alarms.
The telephone service is great and the people on the other phone exceptionally patient, although they agree they have a high accidental call rate. Be prepared for heart stopping false alarms but the need to take it seriously every time. Once set up at the end of the day, I nice set up and tested, it’s a good way to add safety and reassurance.”
Dear Melissa,
Thank you for your feedback, I am pleased to hear that the alarm is providing safety and reassurance.
I am very sorry to hear of the difficulties you have experienced with the setup of your alarm. The alarms we provide are designed as plug and play systems - meaning they simply need to be plugged in where the existing home phone is and then the home phone plugged into the back of the alarm. However, we are mindful that for certain users this may be more complicated. Because of this, our friendly technical team is available 24 hours to answer any queries or problems you might face.
If you are currently finding that the Fall Detector is slightly too sensitive then we do have other options available. For user's finding the wrist pendant too sensitive a neck option can be arranged on a slightly less sensitive setting. For users who are not prone to blackouts or fainting the plan can be downgraded to our standard push-button - which will not go off unintentionally.
Again I would like to apologise for any inconvenience this has caused. I am pleased to hear the alarm is now set up and tested successfully. Should you have any further queries or concerns, please do not hesiate to get in touch.
Kind Regards,
Lifeline24.
“Excellent service so quick and easy to set up and Wayne was very helpful and informative, so pleased to have peace of mind for my 96 yr old grandmother.”
“Absolutely fantastic as a confidence builder that help is right on hand.
Thank you for the opportunity of having such a wonderful piece of technology”
“I had a lifeline when I lived in Kent. I tripped and fell and broke my humerus, I pressed the button and got the help needed.
It took four months to get my arm fixed! That is why now have a new lifeline as I have now moved to live with my daughter in Spalding and as everyone here goes out to work/school I really need one!”
