Dear Jo,
Thank you for getting in contact.
I am very sorry to hear of the difficulties you experienced with the set up of your system.
Having looked into the account I can see our friendly Customer Service team did offer to send you a replacement unit but this was not suitable and a refund has been processed.
Again, I would like to apologise for any inconvenience this may have caused.
Should any further feedback or concerns, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“UP TO THE POINT OF INSTALLATION, EVERYTHING WAS AND IS, FIRST CLASS..
INSTALLATION WAS DIFFICULT BU I PUT THIS DOWN TO BEING NEARLY 93 YEARS OF AGE. iT IS DONE AND DUSTED NOW AND ALL IS GOOD. THANK YOU”
“Now I have my Lifeline installed, I feel more secure knowing if I need help, there's always someone there at the touch of a button. Feel less vulnerable. It was so easy to install too.”
“We are very pleased, everyone we have spoken to at Lifeline 24 has been informative and helpful. It has made Mum feel much more confidant in her own home.”
“Very pleased with the comfort of the wristband, forget I’m wearing it. It gives me peace of mind and confidence when moving around the house and garden.”
“Very pleased with the service so far as for now discussing the set up and explanation of product.
Easy to wear the FOB on my wrist and obviously othe options are available.
Quick delivery of equipment”
“Very polite and helpful telephone staff. My alarm arrived promptly and was easy to set up. Living on my own with Heart failure it gives me peace of mind with somebody I can call on if I need them in an emergency.”
“The alarm arrived so quickly, it was relatively simple to set up and the call centre staff were super helpful!
The alarm so far works perfectly and has helped me feel more safe in these uncertain times”
