“Being disabled I wanted a way to get help if I needed it and that my assistance dog would be able to operate too. After lots of looking around and not finding anything suitable I decided to contact Lifeline24 to discuss it. I spoke to Wayne at the call centre who was very polite, lovely to talk to on the phone and offered great help and advice about my needs and the service they offer. Together we came up with a solution. Went through all the costs, how it works etc Equipment was ordered and turned up next day. Less than 24 hours after joining Lifeline24, very easy to install yourself! Good clear instruction booklet on how to install and use included in the box. Paperwork for contacts etc can be filed in through an easy to use online form or they can post the forms out to you if you prefer. Had to make a couple of test calls and the staff that answered were lovely and everything worked as it should. In all areas of contact nothing was too much trouble and the whole thing was trouble free. Good value for money compared to my council run offered service. Highly recommend!”
“Most impressed with the speed of the set up from my initial phone call to Lifeline. I now feel assured that should I have an accident at home or feel unwell help will be on hand.”
“Easy to connect and setup. Very helpful customer services assisted with pairing the lanyard. Call center staff very quick and friendly. I feel 100% confident that my Mother will receive a rapid response should she require it.”
Good Afternoon,
Thank you for your feedback. I am very sorry to hear of the issues you have experienced with setting up your account.
From looking into your file, I can see that you have been experiencing difficulties with our online registration form.
I have arranged for a paper copy of this form to be sent to you in post and have passed your feedback on to our web team who are currently working on updating our forms. A member of our friendly Customer Service team will be in touch shortly to confirm you have safely received these details.
Again I would like to apologise for any upset or inconvenience this has caused.
Should you have any further queries or concerns, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“Fantastic service from Lifeline. I ordered a unit for my mother - it was there the next day and it was very easy to install and test. Huge peace of mind for her and all of her family. Would 100% recommend anyone to get one.”
“Very quick next day delivery. My son set it up for me and I did the test as required this was straight forward and I could be heard from the bottom of my garden.”
“For me the big advantage of the Lifeline 24 personal alarm over systems where you purchase an alarm system and then have to contact friends/family for help or the emergency services if needed, all I have to do is press the pendant button which is permanently round my neck and the rest is taken care of by the monitoring team who are there always.”
“We got the Lifeline and Key Safe for my Dad who now lives alone. Hopefully, he’ll never have to use it, but it’s reassuring to know he can summon help, if required.
The next day delivery was great, as was the simple set up process. The calls were answered promptly during the set up process and the people who responded to the calls were polite and professional.
Thank you.”
