“My machine arrived without any instructions and without the contact form I was promised. I have now had and returned the contact form but still no instructions!!”
Dear Janet,
Thank you for taking the time to leave your feedback today.
I am sorry to hear that your expectations for the Service have not matched your expectations.
I have checked the notes on your account and have verified that the matter has now been resolved.
If you require any additional assistance, please do not hesitate to contact us again.
Kind Regards,
Fiora
Good Afternoon,
Thank you for taking the time to leave us your feedback today.
I am glad to hear that you have had such a positive experience with your Lifeconnect24 Personal Alarm, especially regarding your conversations with our Staff.
I will be certain to share your comments with the relevant departments, who will be glad to hear that their hard work is reflected in the quality of our Service.
I hope you enjoy the rest of your day.
Kind Regards,
Fiora
“Read the Terms & Conditions very carefully. Sadly we lost my Grandma who paid for a full 12 month service. She had only used just over 3 months of this when she sadly passed away. When I asked for a refund I was told that is not policy. How can you charge for a service that you are not providing because someone has died? It's immoral...”
Dear Martin,
Thank you for taking the time to leave a review for the Service today. We welcome all feedback of any nature from our customers and I am appreciative that you shared your comments today.
I am sorry to hear that your expectations for the Service have not been matched by your experience. I will be certain to promulgate your feedback to the relevant departments for you.
Kind Regards,
Cordelia
Dear Andrew,
Thank you for taking the time to leave us your feedback today.
I am glad to hear that you have had such a positive experience with your Lifeconnect24 Personal Alarm. It is our stated goal to be able to provide peace of mind to all that seek it and we are certainly buoyed by the knowledge that we have been successful in this instance.
I will be certain to share your kind words with all our staff.
Kind Regards,
Ash
“My husband ordered one of these before when I was working 2 years ago because he wasn’t well and it was my saviour so then after I cancelled it a few months after I had an accident and now we both are disabled so I decided to get it again so now we have no worries ok we are both happy I will certainly recommend you to other people and family”
“Quick service,
Wrong alarm sent.ordered bracelet and neck fob was sent.
After quick call a bracelet was sent out by post. Return envelope included for return of fob.”
Dear Pamela,
Thank you for taking the time to provide us with your feedback today.
I am glad to hear that you have had such a positive experience with our Personal Alarm Service, and I am especially grateful for your kind words towards our Staff.
I will be certain to promulgate your comments with the members of our Team, who will be delighted to have such kind words directed towards them.
I hope you enjoy the rest of your day.
Kind Regards,
Cordelia
Dear Nellie,
Thank you for taking the time to leave us your feedback today.
I am happy to hear that you have had such a positive experience with your Personal Alarm Service.
I will be certain to share your comments with the relevant departments.
I hope you enjoy the rest of your day.
Kind Regards,
Ash
“STAY WELL AWAY: Please read..
My mother in law had used lifeline with various success for two years. After falling ill with a stroke and spending 5 months to date in hospital we contacted lifeline 24 to ask them to cancel the contract. They convinced us we would be better off putting it on hold so that when she came out of hospital we could resume the service quickly. We agreed to this. At the same time my wife asked that there would be no further charges.
The lady agreed that the auto renewal that had appeared on the account would be removed. With mother still in hospital we found that lifeline had taken £224 from her account. I called them today, what we thought would be a simple conversation ended up being one of the most ridiculous customer service experiences i have ever experienced. Enter Devlin, (obviously a made up name) Claiming to be a failed law student. (Not sure why he put that out there) He asked if we had read the terms and conditions and then proceeded to call me arrogant, ignorant and a whole host of insulting names just so he could end the call asap. (No doubt he is in sales and wanted to rip someone else off as soon as possible.
A company is only as good as its people and it's customer service. This company have failed an 84 year old vulnerable person very badly, with absolutely no remorse what so ever. Ok they have taken £224 from her. We hope you read this and stay well away from them. Repost this review please, so that they realise that the £224 they have stolen today will cost them much more in the future.”
Good Afternoon,
Thank you for taking the time to leave your feedback today.
I am sorry to hear that you have had a negative experience with our Customer Service Team. We take feedback of this nature very seriously and I can confirm that I have raised the matter with a member of our Senior Management Team.
This member will investigate the matter for you thoroughly and will be in touch to discuss the issue as soon as time allows.
Kind Regards,
Ash
