“On Friday 21st I fell on floor at home while carers were with me. I used alarm and all they would do was to call an ambulance for me. This resulted me being on the floor from 8.30 pm until 7 am the following morning.”
Good Morning,
Thank you for taking the time to leave your feedback today.
I am sorry to hear that your expectations for the Service has not been matched by your experience. I can confirm that I have raised your comments with our Alarm Response Team, who will investigate the matter thoroughly.
Please allow up to 5 working days for this process to be completed and for additional information to be presented to you.
Kind Regards,
Ash
Dear Sheila,
Thank you for taking the time to leave your feedback today. We appreciate feedback of any nature and I will be sure to promulgate your feedback with the relevant departments.
I can confirm that I have arranged for a member of our Customer Service Support Team to get in contact with you to discuss how the matter can be most swiftly and satisfactorily resolved.
Kind Regards,
Cordelia
“My machine arrived without any instructions and without the contact form I was promised. I have now had and returned the contact form but still no instructions!!”
Dear Janet,
Thank you for taking the time to leave your feedback today.
I am sorry to hear that your expectations for the Service have not matched your expectations.
I have checked the notes on your account and have verified that the matter has now been resolved.
If you require any additional assistance, please do not hesitate to contact us again.
Kind Regards,
Fiora
Good Afternoon,
Thank you for taking the time to leave us your feedback today.
I am glad to hear that you have had such a positive experience with your Lifeconnect24 Personal Alarm, especially regarding your conversations with our Staff.
I will be certain to share your comments with the relevant departments, who will be glad to hear that their hard work is reflected in the quality of our Service.
I hope you enjoy the rest of your day.
Kind Regards,
Fiora
“Read the Terms & Conditions very carefully. Sadly we lost my Grandma who paid for a full 12 month service. She had only used just over 3 months of this when she sadly passed away. When I asked for a refund I was told that is not policy. How can you charge for a service that you are not providing because someone has died? It's immoral...”
Dear Martin,
Thank you for taking the time to leave a review for the Service today. We welcome all feedback of any nature from our customers and I am appreciative that you shared your comments today.
I am sorry to hear that your expectations for the Service have not been matched by your experience. I will be certain to promulgate your feedback to the relevant departments for you.
Kind Regards,
Cordelia
Dear Andrew,
Thank you for taking the time to leave us your feedback today.
I am glad to hear that you have had such a positive experience with your Lifeconnect24 Personal Alarm. It is our stated goal to be able to provide peace of mind to all that seek it and we are certainly buoyed by the knowledge that we have been successful in this instance.
I will be certain to share your kind words with all our staff.
Kind Regards,
Ash
“My husband ordered one of these before when I was working 2 years ago because he wasn’t well and it was my saviour so then after I cancelled it a few months after I had an accident and now we both are disabled so I decided to get it again so now we have no worries ok we are both happy I will certainly recommend you to other people and family”
“Quick service,
Wrong alarm sent.ordered bracelet and neck fob was sent.
After quick call a bracelet was sent out by post. Return envelope included for return of fob.”
Dear Pamela,
Thank you for taking the time to provide us with your feedback today.
I am glad to hear that you have had such a positive experience with our Personal Alarm Service, and I am especially grateful for your kind words towards our Staff.
I will be certain to promulgate your comments with the members of our Team, who will be delighted to have such kind words directed towards them.
I hope you enjoy the rest of your day.
Kind Regards,
Cordelia
