“I am using a second wrist watch type of alarm because the first one kept going off for no reason. Now the less sensitive one sent to me as a replacement is just as bad, going off twice a day when I am sitting and not moving my hand. I will now have to apply to customer services for a third device to hopefully cure the problem.”
“I am very pleased with the alarm and your staff
I have tested it a couple of times and have had a quick response , once was by accident and your agent was very caring and made sure I was ok
Thank you so much”
“Surprisingly, it seems to work! I didn’t think it would as it depends on GPS and mobile connection is extremely poor where we live. However it works and that is all you can ask for!”
“Nick the young man I spoke to was so patient and helpful. He explained everything and answered all of our questions. He was extremely patient while I was relaying information to my parents . Thank you nick for making it easy”
Dear Angela,
Thank you for taking the time to get in touch with us today and for leaving your feedback regarding our Service.
I am sure that Nick will be happy to hear your kind words on his conduct during your conversation with us, and I will be sure to share your comments with him.
I hope you enjoy the rest of your day.
Kind Regards,
Cordelia
“Wonderful service.....replacement pendant etc received on Scottish Island 36 hours after ringing to say that I had problems charging my pendant. Rang 8.00pm Thursday and received everything by Saturday morning. Staff I spoke to really understanding, kind and helpful. WELL DONE ALL!!!!! Have great confidence in this Company and staff.”
“It was very easy to understand how to use it as I was told by the gentleman on the phone ,then when it came to install I could not do it it wasn’t working when rang up talked me through it until was all done very helpful”
“Feeling better about the product after changing to the pendant as found the wrist one a bit bulky. Being still quite an active person ie gardening etc I found I was setting it off unnecessarily.”
