“Simple to set up once I got me head around which wire to connect to what socket, fall sensor works great, just trying to stop my Mother using it to call me for silly things such as move my cushion, or scratch my foot? Smoke alarm fitted yesterday but I am not sure how to test that with the system?”
“Everything was delivered complete, correctly and quickly. The staff who helped with the testing were competent, kind and helpful.
Thank you for giving us peace of mind.”
“Took a little while to set up properly but all fine eventually. I had ordered a necklace alarm but was sent a watch one. We haven't bothered to change it we'll see how mum gets on with it. Otherwise all good.”
“I have not been able to use Lifeconnect24 since receiving your product as it came with an incorrect cable. I notified the customer service and have called twice, but I still haven't received correct cable.”
Dear Stephen,
Thank you for taking the time to leave your feedback regarding the Service today. We welcome comments of any nature and I would like to assure you that your concerns will be raised with the appropriate departments.
I am sorry to hear that you are yet to receive the telephone cable as of time of writing. I can confirm that a cable has been posted to you and should be received as quickly as possible.
If you require any additional assistance, please do not hesitate to contact us again.
Kind Regards,
Ash
“Once we had managed to sort out the range on the buttons, they worked v well when testing. As we live in a large house upstairs, we had to check that they worked in my Mother's bedroom which is about 70ft away!!”
“From our initial ordering of the unit, the installation and testing, the staff could not have been more helpful. The system is easy to use even for my 91 year old Mum. Highly recommended.”
“Very impressed with the prompt, efficient service. Staff very, kind, helpful and easy to talk to. With in two days of setting up I had a fall, the service was quick and excellent and got help to me. Getting the Lifeline fall was the best thing did. Thank you so much.”
Dear Lorraine,
I'd like to offer my gratitude, on behalf of all of us here at Lifeconnect24, for you taking the time out of your day to share your feedback with us regarding your Personal Alarm Service.
I am very glad to hear that you have had such a positive experience with your Lifeconnect24 Alarm, especially with regards to your kind comments towards our Staff. Everyone here works very hard to be able to provide peace of mind to all who seek it and the Team will be delighted to hear that their efforts have provided you this with such ease of access.
I hope you enjoy the rest of your day.
Kind Regards,
Cordelia
“Thank you for replying to my e-mail in five minutes, My husband has had an alarm for 22 years with another firm, but recently we have lost faith in them. They have not replied to my e-mail in 3 days. I tried phoning them to be put on hold then one day after 55 minutes cut off.
I was recommended to you from Mrs M Wakefield Hindolveston Norfolk.
When we tested the alarm with you your response was almost immediate, which is very reassuring.”
Dear Iris,
I would like to express our appreciation for you having taking the time today to leave your feedback regarding the Lifeconnect24 Personal Alarm Service.
I will be sure to share your comments with the appropriate members of staff, who will appreciate hearing your kind words.
I hope you enjoy the rest of your day.
Kind Regards,
Fiora
