LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,878 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,878 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful service.....replacement pendant etc received on Scottish Island 36 hours after ringing to say that I had problems charging my pendant. Rang 8.00pm Thursday and received everything by Saturday morning. Staff I spoke to really understanding, kind and helpful. WELL DONE ALL!!!!! Have great confidence in this Company and staff.”

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Posted 2 years ago

“Initially for 3 months, l feel safer at this point in time. Thanks.”

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Posted 2 years ago

“Efficient service and installation.”

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Posted 2 years ago

“It was very easy to understand how to use it as I was told by the gentleman on the phone ,then when it came to install I could not do it it wasn’t working when rang up talked me through it until was all done very helpful”

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Posted 2 years ago

“Kind and helpful customer service. The alarm system is straightforward once installed.”

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Posted 2 years ago

“Very good . Easy to use and fit for purpose”

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Posted 2 years ago

“Really helpful,efficient,professional and understanding.”

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Posted 2 years ago

“Very professional and helpful”

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Posted 2 years ago

“Good price for peace of mind. Easy set up and lovely lady on the end of the device to talk to.”

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Posted 2 years ago

“I was very pleased and satisfied with the service I received when I phoned.Thanks.”

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Posted 2 years ago

“Feeling better about the product after changing to the pendant as found the wrist one a bit bulky. Being still quite an active person ie gardening etc I found I was setting it off unnecessarily.”

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Posted 2 years ago

“Simple, quick and great value.”

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Posted 2 years ago

“Very helpful customer service team Easy to install”

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Posted 2 years ago

“Excellent phone response to my enquiries. On deciding to join, the process was simple and painless with a helpful contact to make sure I understood. Very easy to instal and the checks were prompt straight after. All this very important to me, an 84 year old widow who is not very IT competent!”

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Posted 2 years ago

“So easy to order and set up. Whole process done in a couple of days. The operating range is impressive, also.”

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Posted 2 years ago

“Quick delivery within 24 hours, fair price and easy to set up with all tests completed within 15 minutes. Peace of mind for my father and family.”

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Posted 2 years ago

“Very helpful and efficient service”

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Posted 2 years ago

“luckily we have not had to use the emergency communication button - however, it is a good safety cushion. Any safety questions or requests we have had were answered promptly.”

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Posted 2 years ago

“If I had known how fiendishly complicated and stressful this would be I would never have started. The only good thing is your excellent phone support. It took nearly an hour for the installation, me lying under the telephone table listening to Alec's instructions ( he was very good ) torch in my mouth, magnifying glass and glasses on the floor beside me, to try to discern the tiny white-on-white icons. Even Alec gave up after 55 mins, then I could not get up. I had to call a neighbour to help me up!! THAT was the photo you need on your brochure, not beaming marrieds. Most customers live alone. Also, your phone people should not address old people by their first names, it is unprofessional and impolite. Eventually I was sent a box you just plug in, thank you, but I didn't see it advertised or I would have bought it. The key safe is IMPOSSIBLY fiddly & difficult for an old person, it took me 2 days and the code doesn't seem to work. So you get 2 stars for good customer relations and none for your impossible product. Simple to install, just 3 steps is NOT TRUE & I do not like being pestered for a direct debit. Old people are told never to give bank details. The whole business with Lifeline 24 was utterly wretched.”

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Posted 2 years ago

Good Afternoon, I'd like to thank you for taking the time to get in touch with us today and for leaving your feedback. I am sorry to hear that you have had a difficult experience with the Product that we offer and with installing the device in your home. However, I will be certain to inform the Staff Member in question of your kind comments about his customer service. We appreciate feedback of any nature and I can confirm that all your comments will be properly logged and raised to the appropriate departments. If you require any additional assistance in future, please do not hesitate to contact us again. Kind Regards, Cordelia

Posted 2 years ago

“I have had an alarm for a lot of years and recently I was not connect due to losing my land line I felt uncomfortable knowing I had no help if needed so get one if you are vunable”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,878 reviews