LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how LifeConnect24 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for replying to my e-mail in five minutes, My husband has had an alarm for 22 years with another firm, but recently we have lost faith in them. They have not replied to my e-mail in 3 days. I tried phoning them to be put on hold then one day after 55 minutes cut off. I was recommended to you from Mrs M Wakefield Hindolveston Norfolk. When we tested the alarm with you your response was almost immediate, which is very reassuring.”

Helpful Report

Posted 3 years ago

“I wish your company had a service to have someone to attend as i am alone and can’t stand for long.I have nobody here to help.”

Helpful Report

Posted 3 years ago

“Best thing brought to your own property”

Helpful Report

Posted 3 years ago

“A professional caring team and peace of mind knowing they are there in time of need .”

Helpful Report

Posted 3 years ago

Dear Iris, I would like to express our appreciation for you having taking the time today to leave your feedback regarding the Lifeconnect24 Personal Alarm Service. I will be sure to share your comments with the appropriate members of staff, who will appreciate hearing your kind words. I hope you enjoy the rest of your day. Kind Regards, Fiora

Posted 3 years ago

“So easy to set up such peace of mind”

Helpful Report

Posted 3 years ago

“On Friday 21st I fell on floor at home while carers were with me. I used alarm and all they would do was to call an ambulance for me. This resulted me being on the floor from 8.30 pm until 7 am the following morning.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for taking the time to leave your feedback today. I am sorry to hear that your expectations for the Service has not been matched by your experience. I can confirm that I have raised your comments with our Alarm Response Team, who will investigate the matter thoroughly. Please allow up to 5 working days for this process to be completed and for additional information to be presented to you. Kind Regards, Ash

Posted 3 years ago

“Brilliant fast delivery, excellent product”

Helpful Report

Posted 3 years ago

“Wrong one sent.then I reordered and can't find anyone to set my second one up .As I only have one hand other one in plaster”

Helpful Report

Posted 3 years ago

Dear Sheila, Thank you for taking the time to leave your feedback today. We appreciate feedback of any nature and I will be sure to promulgate your feedback with the relevant departments. I can confirm that I have arranged for a member of our Customer Service Support Team to get in contact with you to discuss how the matter can be most swiftly and satisfactorily resolved. Kind Regards, Cordelia

Posted 3 years ago

“First class service. From the first email to the last, in setting up the account and alarm.”

Helpful Report

Posted 3 years ago

“Lifeline 24 has given us peace of mind that we can feel freer and more confident to get on with living!”

Helpful Report

Posted 3 years ago

“My machine arrived without any instructions and without the contact form I was promised. I have now had and returned the contact form but still no instructions!!”

Helpful Report

Posted 3 years ago

Dear Janet, Thank you for taking the time to leave your feedback today. I am sorry to hear that your expectations for the Service have not matched your expectations. I have checked the notes on your account and have verified that the matter has now been resolved. If you require any additional assistance, please do not hesitate to contact us again. Kind Regards, Fiora

Posted 3 years ago

“Slightly confusing order form and a small hitch with personal details form but very helpful person on helpline sorted things easily and efficiently.”

Helpful Report

Posted 3 years ago

“Excellent service for the replacement of faulty unit. Much appreciated as it arrived the next day!”

Helpful Report

Posted 3 years ago

“Very good . nice people at the end of the phone.very helpful . And quick service .”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for taking the time to leave us your feedback today. I am glad to hear that you have had such a positive experience with your Lifeconnect24 Personal Alarm, especially regarding your conversations with our Staff. I will be certain to share your comments with the relevant departments, who will be glad to hear that their hard work is reflected in the quality of our Service. I hope you enjoy the rest of your day. Kind Regards, Fiora

Posted 3 years ago

“Read the Terms & Conditions very carefully. Sadly we lost my Grandma who paid for a full 12 month service. She had only used just over 3 months of this when she sadly passed away. When I asked for a refund I was told that is not policy. How can you charge for a service that you are not providing because someone has died? It's immoral...”

Helpful Report

Posted 3 years ago

Dear Martin, Thank you for taking the time to leave a review for the Service today. We welcome all feedback of any nature from our customers and I am appreciative that you shared your comments today. I am sorry to hear that your expectations for the Service have not been matched by your experience. I will be certain to promulgate your feedback to the relevant departments for you. Kind Regards, Cordelia

Posted 3 years ago

“Staff professional in every manner , would highly recommend.”

Helpful Report

Posted 3 years ago

“Great service from the helpline when I had problem pairing the base unit. Gives us great peace of mind and allows mum to remain independent”

Helpful Report

Posted 3 years ago

Dear Andrew, Thank you for taking the time to leave us your feedback today. I am glad to hear that you have had such a positive experience with your Lifeconnect24 Personal Alarm. It is our stated goal to be able to provide peace of mind to all that seek it and we are certainly buoyed by the knowledge that we have been successful in this instance. I will be certain to share your kind words with all our staff. Kind Regards, Ash

Posted 3 years ago

“Great product Mums really happy ready to fit and good value 👍🏼”

Helpful Report

Posted 3 years ago

“Very professional service. Delighted it was next day delivery. Arrived on time and very easy to set up.”

Helpful Report

Posted 3 years ago

“My husband ordered one of these before when I was working 2 years ago because he wasn’t well and it was my saviour so then after I cancelled it a few months after I had an accident and now we both are disabled so I decided to get it again so now we have no worries ok we are both happy I will certainly recommend you to other people and family”

Helpful Report

Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews