“Straight forward from start of order, to payment and they delivered the next day which was perfect for us as mum was having problems with her previous lifeline.
The installation was easy and you have a choice on how to wear the pendant.
Would recommend to lifeconnect24.”
Dear Marion,
Thank you for taking the time to leave us your feedback regarding the Lifeconnect24 Personal Alarm Service.
I am glad to hear that you have had a positive experience with your Alarm and will be sure to promulgate your comments with the relevant departments.
I hope you enjoy the rest of your day.
Kind Regards,
Cordelia
“My elderly Mum had a very bad fall in August. Thankfully she had her lifeline pendant on and was able to summon help. A neighbour was called and attended. Prompt ambulance attendance ensured she was taken to hospital quickly. 8 fractures, head injury and dislocated shoulder. You guys saved her life. Thank you.”
“First alarm was sent incorrectly
Second alarm was sent with wrong plug
And still waiting after one week for correct plug.
Sort it out guys
Very disappointed”
Dear Angela,
I would like to thank you for taking the time to leave your feedback regarding the Service today.
I am sorry to hear that your expectations for the Service has not been matched by your experience.
I can confirm that I have arranged for a member of our Team to contact you regarding this matter and my records indicate that a resolution has been reached.
If you require any additional assistance, please feel free to contact us again.
Kind Regards,
Cordelia
“Ordering was simple , setup form simple if you have basic computer skills , it was plug and go as stated , test calls answered quickly . Only comment I had hoped the fob would be supplied either neck worn or wrist warm the default supplied is neck warn”
“First enquiry was made phone answered quickly by a very polite gent who knew what he was talking about.
Delivery arrived 2 days later as promised and we set it up.
91 year old other mother pressed her alarm and within seconds answered by control room. Mother could hear and understand the person in the control room. That first experience alone made my mother happy and confident for alarm to be used as we had to wait such a long time with our old company to answer just a pendant test call. Very happy with new alarm and service. Thank you”
Dear Neil,
Allow me to express our gratitude that you have taken the time to leave your feedback on our Personal Alarm Service.
I am glad to hear that you have had such a positive experience with your Lifeconnect24 Alarm. It is our stated goal to be able to offer the highest quality level of care to all our clients and our Team will be delighted to hear that they have been able to provide peace of mind to your Mother.
I hope you enjoy the rest of your day.
Kind Regards,
Fiora
“Service and efficient is excellent.
I ordered an item and is was delivered promptly with no issues.
A shout out to customer service who are always professional, understanding and efficient.
Thank you
Frances T”
“The reason for this review is that I previously I had received an email to renew the annual subscription. Subsequent to that email and renewing the subscription, I have received acknowledgements of my Order for a "New" Lifeline, not for a renewal of the service. This review is all about a physical delivery by a courier/post which isn't relevant. So assuming the annual service continues, for which I have had no confirmation, then the service by Lifeline is OK. The questions below are irrelevant and Lifeline needs to work with you so that irrelevant reviews are not sent to existing customers and appropriately worded emails are sent out to indicate that the service has been renewed and not that a new unit has been sent !!!”
Dear Myra,
I would like to thank you for providing us with your feedback at this time. We welcome comments of any nature, as they facilitate the improvement of the Service and allow us to provide a higher quality of care to our customers.
I am sorry to hear that our messaging around this matter has been confusing. I would like to reassure you that the matter has been raised with the relevant departments.
Kind Regards,
Cordelia
“Amazing service. Had a small problem. Tech support suggested a home solution. Tried that and not resolved. Immediately swapped out the base station. New unit arrived within 24 hours. Free post label included , installed tested, repacked and sent faulty unit back all in under 48 hours.”
“Having lost my partner who was my carer 3weeks ago, l needed some security as l'm prone to falls.
My Mother-in-law used lifeline and was very happy with it,.”
Dear Linda,
I would like to thank you for taking the time to leave your feedback regarding the Service. We appreciate comments of any nature and I will be sure to promulgate your words with the appropriate departments.
I am gladdened to hear that your experience with the Lifeconnect24 Service has been so positive. It is our expressed goal to provide security to all those who require and we are gratified to hear that we have been successful in this instance.
I hope you enjoy the rest of your day.
Kind Regards,
Ash
