“The ordering was very difficult and confusing. The admin handler was not very good and did not take down information correctly. Hence a delay in setting up. Hoping the service is better. Will review again later.”
Dear Jackie,
Thank you for bringing this matter to our attention. I am very sorry to hear of the difficulties you experienced with your initial order, this is certainly not the level of service we aim to provide.
Your comments will be processed through our complaints process and reviewed by our senior team. Further training will be provided to the colleague that you ordered from.
I can see you have since spoken on our friendly Customer Service team and the account is now live. They have also added a month of free service as a goodwill gesture.
Again I would like to apologise for any upset or inconvenience this may have caused.
Should you have any further concerns, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
“I got the alarm for my neighbour on the recommendation of the community nurse. The ordering and delivery service was excellent, straightforward and fast. The alarm set up was simple and the testing thorough, my neighbour enjoyed speaking to the Lifeline team who were friendly, helpful and considerate of her hearing issues. We're both reassured by the alarm system and recommend this service.”
“A little early to rate properly (less than a week), but it was easy to set up (for Dad) and to test with your friendly staff. Just the one false alarm so far, as he was getting into bed, but which he adamantly denies, despite our telling him that your lady would not have contacted him if he hadn't!”
Dear June,
Thank you for your kind feedback.
I am pleased to hear you are pleaded with the service you have received so far.
Should you require any further assistance, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
“The testing of the equipment was very thorough making sure that it worked at the bottom of my Dad’s garden, when the phone was in operation etc. Originally we were sent the wrong connector for the system and very impressed by the quick response to rectify the problem sending the correct part within 24 hours. I now have piece of mind that if my Dad has a fall or requires help Lifeline will be there to sort it out immediately.”
Dear Edward,
Thank you for your kind feedback.
I am pleased to hear you are impressed with the service you have received so far.
Should you require any further assistance, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
“It was so easy to set the lifeline up for my mum very helpful lady telling me all my options.
It is good to know if mum needs any help there is someone at the end of the phone.”
Dear Pearl,
Thank you for your kind feedback.
I am pleased to hear you found our system easy to set up and had a positive experience with our wonderful Customer Service team.
Should you require any further assistance, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
Dear Bernard,
Thank you for your kind review.
I am glad we were able to resolve your issue efficiently, if you ever need help with anything in future you can always reach out to us on 0800 999 0400.
Warmest Regards,
Lifeline24
“The alarm kit arrived safely but I am unable to provide a review yet because we are in the process of having a new drive and cannot yet get the keysafe fitted.”
Dear Francis,
Thank you for your feedback.
I am pleased to hear that the system has arrived safely.
Should you require any further assistance, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
“Tired of out antiquated system, we carefully checked options for this block of retirement flats. Lifeline24 fitted our needs, and staff were helpful and prompt.”
“being new to this sort of thing, i was a little worried about the set up, quality, range etc, pleasantly surprised really easy set up , good range all round quality product and service! A+ would recommend product”
