“Purchased this Alam system for my 87 year old mum who had 2 recent falls. Whilst researchng several companies I had an online chat with a staff member who was very knowledgable and helpful. Ordering was simple and the Alarm was delivered free the next day. There were simple instruction to set it up and to complete the initial 4 tests. All staff who responded to the testing were friendly and professional.
Mum has not had to use this system yet and I hope she never will but the family now have peace of mind, and mum can maintain her independance a while longer.”
“A bit disappointing to start as alarm had faulty battery and although agreed to send replacement out if didn't arrive after a few days you sent another. New one is great but having got this realised the original one had been used as packaging was different, seal on alarm already off no instruction manual and pendant fastening loose. Someone must have returned it having same issues as we did!”
Good Morning,
Thank you for getting in contact today and for bringing this matter to our attention. I am sorry to hear of the difficulties you experienced with the set up of your account. This is certainly not the level of service we aim to provide.
I have logged your feedback through our complaints process and our management team will investigate how it is possible that you received faulty equipment.
I can see you have since been in contact with our Customer Service team and a replacement unit was arranged and successfully tested. I am pleased to hear you are happy with the new alarm and that it is working well.
Should you require any further assistance please do not hesitate to get in contact. You can call us on 0800 999 0400 or email info@lifeline24.co.uk.
Kind Regards,
Lifeline24
“I was pleased with the way my request was handled and how quickly my order was delivered. All was installed and is now up and running, and I feel assured of my security. Thank you Lifeline 24.”
“I set this up for my 76 year old mother. Very easy to set up and was talked through the testing process. I will be widening the range though as only done it for about 50 metres which isn't enough.... So set it as far as you can.”
Dear Audrey,
Thank you for your review.
I am pleased to hear that you have found the setup and testing process to be very easy.
The pendant has a range of 100 metres from the alarm unit so should cover her within the home and garden.
Should this not be a far enough range please get in contact with our friendly Customer Service team who may be able to organise an alternative type of pendant with a slightly extended range.
In the meantime, should you require any further assistance, please do not hesitate to get in contact. You can call us on 0800 999 0400 or send an email to info@lifeline24.co.uk
Kind Regards,
Lifeline24
“Excellent advice and service. Equipment received the next day. Easy to set up - clear instructions. Very pleased with the range - most important fact - 100 metres!”
Dear Elizabeth,
Thank you for your kind review.
I am pleased to hear that the service you have received regarding the set up of your alarm has been excellent.
Should you have any further feedback, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
Good Afternoon,
Thank you for your kind review.
I am very pleased to hear that you have had a positive experience with our wonderful staff. I will certainly pass on your feedback.
We are currently running a refer a friend scheme, where both the referer and referee will receive £15 in M&S vouchers.
Should you have any further queries, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
Dear Dolores,
Thank you for your review.
I am pleased to hear that you have successfully connected your alarm system.
Should you have any further feedback, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
“It's such a relief to know my mum is being looked after by a wonderfully committed team who are kind, patient and professional. It's so easy to set up your lifeline and the box arrives the very next day from your online order. Fantastic service. Thank you lifeline24”
Dear Helen,
Thank you for your kind review.
We are very pleased to hear about your experience with our wonderful team and that you have received a fantastic service.
I hope the alarm continues to provide you all with peace of mind.
Should there be anything further we can assist with, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
“Amazingly quick delivery, ordered late afternoon Friday and package arrived before 9.30 a.m. the following day (Saturday), Very easy to install, kind and patient staff at the end of the line. Definitely recommend.”
“Not sure yet,but reasonabley happy with it,the strap is not very good ,so I purchased a watch strap,no know was on my wrist!service seems good,my sons going to do the tests as I’m deaf! But THANKYOU,I can now hopefully sleep better with less worry”
“As I have only recently received my alarm I can't review it except to say it was sent very promptly and my daughter had excellent help when installing it. I hope I will not have cause to use it but glad it's there in case”
“The application was acted on promptly; the device arrived the following day. However, the information sheet was another matter; I made two attempts online to complete the form, in each case getting a fair way through, when the computer refused to accept the accuracy of what I was writing. This was apparently due to malfunction. I was starting to malfunction by this time, but the office member got a paper copy through to me quickly. The device has been installed and tested, and I expect it to function as required.”
Dear Philip,
Thank you for leaving us your feedback. I am very sorry to hear of the difficulties you had with our online registration forms.
From investigating further, I can see you have spoken to a member of our Customer Service team who was able to organise a paper copy of the forms. Your complaint was also passed to our web team who have been able to fix any bug in the online form.
Thank you again for bringing this matter to our attention.
Should you have any further queries, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
