“Excellent product, very clear and calm communication from purchase to setup.
The family and my mother in law who wears it,are all confident and reassured.”
“The life line is really marvellous and now I feel really safe, also my family are now happy after many falls and broken bones. Thank you for organising it so well.”
Dear Rosemary,
Thank you for your kind review.
I am pleased to hear that your alarm is providing you and your family with a feeling of security.
Should you require any assistance in the future, please do not hesitate to get in touch.
Kind Regards, Lifeline24
“My father wears a fall pendant. Had his first fall and it was outside. He fell backwards having lost his balance, hit the back of his head and cut it. I had no idea. He called out to neighbours who were opposite and they cane and picked him up and placed on a chair on his patio. He then managed to ring me and I live locally. My husband went around and pushed the help button on the box in his house. First time needed and it didn’t work. I was due abroad so wouldn’t have been around if the current situation was different. Very disappointed and waiting for a new pendant to arrive today”
Good Afternoon,
Thank you for leaving us your feedback today. I would like to apologise on behalf of us all at Lifeline24. This is certainly not the level of service we aim to provide.
I can see you have since been in contact with our Customer Service team who have sent out replacement equipment. They have also arranged for the return of the previous Fall Detector so we can start an investigation into how this could have happened.
Again, I would like to apologise that this has happened and for any distress caused.
Should you require any further assistance please do not hesitate to get in contact.
You can call us on 0800 999 0400 or email info@lifeline24.co.uk
Kind Regards,
Lifeline24
“We were very happy with all aspects of the initial set-up service - lucid booklets and videos, a helpful test-interview, and a good overall product which meets all of my current needs.”
Dear Beryl,
Thank you for your kind review.
I am pleased to hear that you have had a positive experience with our service.
Should you require any assistance in the future, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
Dear Sylvia,
Thank you for your kind review.
I am pleased to hear that your alarm is providing you with peace of mind.
Should you require any assistance in the future, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
Dear Benjamin,
Thank you for your kind review.
I am pleased to hear that you have received excellent service so far.
Should you require any assistance in the future, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
Dear Alice,
Thank you for your kind review.
I am pleased to hear that you are happy with the service you have experienced and found the unit easy to install.
Should you require any assistance in the future, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“The watch and attachments arrived within 24 hours and was very easy to install. The team talk you through the testing process. The staff at the other end are very helpful even though my mother inadvertently set off alarm. With dementia she forgets how easy it is to cancel yet the staff are very kind.”
Dear Catherine,
Thank you for your kind review.
I am pleased to hear that you are happy with the service you are receiving. I will pass your great feedback on to our Alarm Centre team.
Should you require any assistance in the future, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
Dear Joyce,
Thank you for your kind review.
I am pleased to hear that your alarm is providing you with peace of mind.
Should you require any assistance in the future, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
Dear Dawn,
Thank you for your kind review.
I am pleased to hear that the alarm is helping your Mum to feel safe at home.
Should you require any assistance in the future, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“Excellent service arrived within 24 hours ordered by phone rather than online, easy to install as box already programmed just plug into sockets. Phones maned and answered quickly staff very calm and efficient, well impressed.”
