“Easy to install, when we did the test the lady we spoke to was lovely. The alarm is for my mother and she felt quite confident about using it - so overall great all round”
“Living on the 1st floor of an apartment block, I felt very vulnerable. Having the Lifeline24 system has made me feel much more comfortable knowing I can contact someone straight away if I have a problem. I hope I never have to use it, but knowing it is there gives me a lot more confidence in living on my own.”
“Following the recent death of my husband I felt very vulnerable. I decided to try Lifeline24. Delivery was speedy and it was very easy to set up. Pleasant helpful staff took me through the tests. I now have peace of mind. Well done”
“The system arrived promptly and the set up was easy to follow.
I was impressed someone was on hand straight away to finalise initial settings.
Have yet to use for an emergency but so far its given me peace of mind”
“We purchased the lifeline two weeks ago for our mother who lives alone. Unfortunately my mother was required to press her button at the weekend after a fall and the service was fantastic.
While the call handler supported and reassured my mother who was on the garage floor we were contacted to attend. This was followed up by a check call later in the evening. I also spoke to customer service to order additional pendant accessories and he was very helpful and considerate too. ”
“Ordered this for my mother-in-law as she now lives on her own, (already have one for my mum). She is very pleased with it and feels safer at home wearing it. The ordering process and set up is straightforward. Well worth the money for peace of mind. The staff are very friendly and helpful.”
“I ordered a fall alarm for my mother, which arrived the next day. The system was easy to set up and every person I've spoken with at Lifeline displays kindness and understanding. Everything is very professional.”
“Life line is to me a blessing as I can now relax knowing that my uncle has peace of mind knowing that he can press his life line when he has fallen or needs help, no matter where he is in his home and garden.”
Dear Susan,
Thank you for your kind review.
I am pleased to hear that the system is providing you all with peace of mind.
Should you have any further feedback or queries, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
“Bought this for my mum and works fine, only niggle is sound quality not great through speaker but probably due to line interference.
Very friendly and knowledgeable staff at the other end and peace of mind for both of us.”
Dear Barbara,
Thank you for getting in contact today and for leaving us your feedback.
I am pleased to hear that the system is providing you all with peace of mind and that you have had a positive experience with our wonderful staff.
The alarm should not cause interference through the speaker, especially to the point that is affecting the sound quality.
Should the problem persist please call our friendly Techincal Advisors who can troubleshoot the issue for you. You can call us on 0800 999 0400 or email info@lifeline24.co.uk to arrange a callback.
Kind Regards,
Lifeline24
“Purchased this Alam system for my 87 year old mum who had 2 recent falls. Whilst researchng several companies I had an online chat with a staff member who was very knowledgable and helpful. Ordering was simple and the Alarm was delivered free the next day. There were simple instruction to set it up and to complete the initial 4 tests. All staff who responded to the testing were friendly and professional.
Mum has not had to use this system yet and I hope she never will but the family now have peace of mind, and mum can maintain her independance a while longer.”
“A bit disappointing to start as alarm had faulty battery and although agreed to send replacement out if didn't arrive after a few days you sent another. New one is great but having got this realised the original one had been used as packaging was different, seal on alarm already off no instruction manual and pendant fastening loose. Someone must have returned it having same issues as we did!”
Good Morning,
Thank you for getting in contact today and for bringing this matter to our attention. I am sorry to hear of the difficulties you experienced with the set up of your account. This is certainly not the level of service we aim to provide.
I have logged your feedback through our complaints process and our management team will investigate how it is possible that you received faulty equipment.
I can see you have since been in contact with our Customer Service team and a replacement unit was arranged and successfully tested. I am pleased to hear you are happy with the new alarm and that it is working well.
Should you require any further assistance please do not hesitate to get in contact. You can call us on 0800 999 0400 or email info@lifeline24.co.uk.
Kind Regards,
Lifeline24
“I was pleased with the way my request was handled and how quickly my order was delivered. All was installed and is now up and running, and I feel assured of my security. Thank you Lifeline 24.”
