“As I am an 80 year year old,self isolating I was pressured by my family to purchase a Lifeline.Unfortunately I could not connect it myself and had to get help from my family.This machine does not appear to be compatible with my telephone and your help department sent a new part which still doesn't work .I have no alternative other than to return the machine and expect a full refund !!”
Dear June,
Thank you for leaving a review.
Please accept our apologies for any issues you have had with the setup, rest assured we do cover our equipment with a full service guarantee and we will do everything we can to assist you.
As such I have arranged for a technical advisor to get in touch to troubleshoot and resolve this.
Warmest Regards,
Lifeline24
“The online purchase was very good and helpful and the delivery prompt as advertised. The installation instructions were very clear and I was impressed by the test responses.”
“My husband and I are delighted with the Lifeline alarms. It has given our children peace of mind now they know if we have an emergency we can call for help. The same goes for my husband and I, my husband is very hard of hearing and would not hear me if I had a fall but now I can just press the button and get help, the same for him. I would recommend Lifeline alarms to anyone who has a disability it gives everyone peace of mind. Thank you.”
“i bought this for my father and hes told me he's very pleased with the lifeline. He did find it quite difficult to set up initially but once done he was fine.”
Dear Jackie,
Thank you for leaving us your feedback. I am sorry to hear you have not received further communication from us.
I can see you have since been in contact with our Customer Service team and they have been able to assist you further.
Again, I would like to apologise for any inconvenience caused.
Should you have any further concerns, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“Excellent product, very clear and calm communication from purchase to setup.
The family and my mother in law who wears it,are all confident and reassured.”
“The life line is really marvellous and now I feel really safe, also my family are now happy after many falls and broken bones. Thank you for organising it so well.”
Dear Rosemary,
Thank you for your kind review.
I am pleased to hear that your alarm is providing you and your family with a feeling of security.
Should you require any assistance in the future, please do not hesitate to get in touch.
Kind Regards, Lifeline24
“My father wears a fall pendant. Had his first fall and it was outside. He fell backwards having lost his balance, hit the back of his head and cut it. I had no idea. He called out to neighbours who were opposite and they cane and picked him up and placed on a chair on his patio. He then managed to ring me and I live locally. My husband went around and pushed the help button on the box in his house. First time needed and it didn’t work. I was due abroad so wouldn’t have been around if the current situation was different. Very disappointed and waiting for a new pendant to arrive today”
Good Afternoon,
Thank you for leaving us your feedback today. I would like to apologise on behalf of us all at Lifeline24. This is certainly not the level of service we aim to provide.
I can see you have since been in contact with our Customer Service team who have sent out replacement equipment. They have also arranged for the return of the previous Fall Detector so we can start an investigation into how this could have happened.
Again, I would like to apologise that this has happened and for any distress caused.
Should you require any further assistance please do not hesitate to get in contact.
You can call us on 0800 999 0400 or email info@lifeline24.co.uk
Kind Regards,
Lifeline24
“We were very happy with all aspects of the initial set-up service - lucid booklets and videos, a helpful test-interview, and a good overall product which meets all of my current needs.”
