“Very happy with purchase. Gives peace of mind to my neighbour and myself.
As my neighbour only has a landline phone and has become unsteady on her feet this is an extra aid in case she needs help.”
“This system has been a nightmare.It kicked off late at night when I
was in bed asleep witjh a false alarm on the same day it was installed.
The next day I came home around midday after attending a meeting with my mobile muted but constantly buzzing to find neighbours and
an ambulance waiting outside my house and para medics knocking on my
door. It was another false alarm. I never even had the pendant with me.I phoned
the office and waited over 2 hours before they contacted me, at which time I had
had enough and cancelled the contract. It was not gong to happen for a third time There was no interest in my predicament
no urgency at all and my nerves were shattered.Its a good system but whoe betide you if things go wrong.”
“My father dropped his pendant fob last night from about 0.7m onto a carpet which emulated a "Fall". Within 50 seconds the team was talking to him through the pendant. Whilst that wasn't an actual fall. It proved the system does what it's supposed to do. 10/10 from me.”
“Superb service. There were some difficulties because a. I was using Broadband and In addition it was found the telephone was directly connected to broadeband. Your Technician realised the problem and was able to fix the problem.”
“REVISED REVIEW. On or around 5 May 2022, I left a 1 star review. Since then, Lifeline24 have reviewed the case and done the right thing. Well done, and a very good service provided during the period of usage.”
“Service was good but I paid yearly in advance for this service for my father in law He recently passed away but there is no refund for the 7 months still in credit. I am unable to transfer to anyone else as we already have this service for my mother. I'd advise paying monthly to anyone using this service”
Dear L Clarke,
Thank you for taking the time to leave us your feedback. I am pleased to hear you have been happy with the alarm and I am sorry to hear that you have been unhappy with the account closure.
With our Annual plans, we do provide a significant discount but it does mean there is a 30 days return policy similar to other purchases. We do provide monthly plans for people that require more flexibility.
I have escalated your feedback to our Senior team for review.
Please let us know if you have any further comments or queries.
Kind Regards,
Rebecca
“Lifeline is an excellent way for us to have peace of mind that should our mum fall and be unable to get to the phone, she will still get help. We now feel able to travel a little further when she isn't with us knowing she is not without help should it be needed in an emergency. mum is comfortable with the pearl necklace that she wears and says it doesnt look out of place around her neck. She has pressed the button a few times accidentally and has always received an answer. When she says she is ok and has pressed it by mistake, the person on the other end of the phone has always been polite to her.”
“My husband is very happy with the security it gives him. It means I don’t have to worry when i go out and leave him. It was all ordered and set up within 24 hours, Excellent Service”
“Brilliant piece of kit for my elderly mother. Bringing piece of mind to both herself and our family should she ever need urgent assistance if ever she has a 'fall'. Very easy to set up and install and the staff in the lifeline centre were really nice and helpful whilst conducting the 'test calls' on initial installation.”
