“Fortunately I haven’t needed to actually use the system as yet but recently the lightning struck my box and was dealt with very quickly and efficiently, having said that I was a little surprised when I was firstly quoted £50 for a replacement alarm bracelet on querying this it was then £25 .”
“Ordered the alarm for my mother late Thurs and it was delivered the following morning first thing. Staff were super helpful when I required assistance to set up and stayed on line till a test call had been completed. Very reassured.”
“I bought the pendant lifeline for my aunt. It was easy to set up and test. She is very deaf, so difficult for family to have a conversation with her. I feel so much easier knowing she has a means of communication if she has problems. Thankyou lifeline 24”
“My mother is experiencing issues with her telephone landline which in turn affected her emergency call button. Openreach were insistent that the Lifeline box was the cause, as soon as I spoke with Lifeline a new box was sent. It wasn’t the problem at all and the problem with telephone persisted. Lifeline immediately sent out a digital alarm to ensure that mum is able to contact someone in an emergency while we are waiting for Openreach and Talktalk to sort themselves out. Lifeline have been extremely helpful. Thank You!”
“Have just had a lifeline 24 installed and I'm very impressed with the service. I hope I'll never need to use it but have the security of knowing it's there if I need it”
“Investigated on website and then telephoned to make order when customer services were helpful in clarifying my queries - ordered and the pendant came next day as advertised. Easy to set up and test.”
“Very helpful people on the phone, and the unit was delivered promptly. Setting up is very easy. My only problem is that the instructions don't explain what all the lights mean.”
“My 94 year old cousin spent 48 hours on the kitchen floor as the pendant alarm didnt work. Unfortunately Lifeline didnt work out the pendant wasnty working until after the accident. This will have accelerated her death.”
Good Morning,
Thank you for leaving us your review.
On behalf of all of us at Lifeline24, I am so sorry to hear of this recent incident. Our thoughts are with you during this difficult time.
I can see that you have been in touch with our Customer Relations Department who have forwarded this matter to our Senior Management Team. You can expect to hear from them within 5 working days.
Again, I am so sorry to hear about the issues with the equipment. In the interim, if we can be of any further assistance, please feel free to contact us again.
Kind Regards,
Ash
“The setup guide didn’t match the product. Ie it said to press the big red button that isn’t on the wrist band. However customer service on the phone was prompt, and explained all the step we needed to go through to test the alarm.”
“I purchased the pendant that plugs into the main not the telephone, it worked well. Then I tried the gps pendant the first one didn’t work and the second pendant was not much better it only worked well at home this was due to our patchy signals. . Both those have been returned.”
