“From the alarm was installed we have had no issues until it went faulty just over 2 weeks ago. The alarm lost power. Lifeline sent us a 2016 box with a 2916 battery to replace the original box which was manufactured in 2030. Needless to say this didn’t work.
Another box was sent out and it was manufactured in 2017. This is working so far but the big question is for how long????
I was also informed that when the 2nd box was constantly ringing Lifeline to say it had no power that it was using my Mum’s phone line - obviously. It will be interesting to see her next phone bill……..”
Good Morning,
Thank you for providing us with your feedback.
I am sorry to hear that you have some ongoing concerns with the reliability of our Lifeline VI Alarms. However, I would like to affirm that the particular fault with the Lifeline Box that you experienced is not measured by the date of manufacture.
Many of our Customers will currently be using Alarms that were manufactured in 2017 or before that will continue to operate as normal for years to come. As such, please rest assured that the unit provided to you is a fully functioning device.
I hope this message has allayed any concerns you had regarding your Personal Alarm Equipment. If you require any further assistance, please do feel free to get in touch with us again. You can do so by either calling our Customer Service Team at 0800 999 0400 or by emailing us at info@lifeline24.co.uk.
Kind Regards,
Ash
“Fortunately I haven’t needed to actually use the system as yet but recently the lightning struck my box and was dealt with very quickly and efficiently, having said that I was a little surprised when I was firstly quoted £50 for a replacement alarm bracelet on querying this it was then £25 .”
“Ordered the alarm for my mother late Thurs and it was delivered the following morning first thing. Staff were super helpful when I required assistance to set up and stayed on line till a test call had been completed. Very reassured.”
“I bought the pendant lifeline for my aunt. It was easy to set up and test. She is very deaf, so difficult for family to have a conversation with her. I feel so much easier knowing she has a means of communication if she has problems. Thankyou lifeline 24”
“My mother is experiencing issues with her telephone landline which in turn affected her emergency call button. Openreach were insistent that the Lifeline box was the cause, as soon as I spoke with Lifeline a new box was sent. It wasn’t the problem at all and the problem with telephone persisted. Lifeline immediately sent out a digital alarm to ensure that mum is able to contact someone in an emergency while we are waiting for Openreach and Talktalk to sort themselves out. Lifeline have been extremely helpful. Thank You!”
“Have just had a lifeline 24 installed and I'm very impressed with the service. I hope I'll never need to use it but have the security of knowing it's there if I need it”
“Investigated on website and then telephoned to make order when customer services were helpful in clarifying my queries - ordered and the pendant came next day as advertised. Easy to set up and test.”
“Very helpful people on the phone, and the unit was delivered promptly. Setting up is very easy. My only problem is that the instructions don't explain what all the lights mean.”
