“My 94 year old cousin spent 48 hours on the kitchen floor as the pendant alarm didnt work. Unfortunately Lifeline didnt work out the pendant wasnty working until after the accident. This will have accelerated her death.”
Good Morning,
Thank you for leaving us your review.
On behalf of all of us at Lifeline24, I am so sorry to hear of this recent incident. Our thoughts are with you during this difficult time.
I can see that you have been in touch with our Customer Relations Department who have forwarded this matter to our Senior Management Team. You can expect to hear from them within 5 working days.
Again, I am so sorry to hear about the issues with the equipment. In the interim, if we can be of any further assistance, please feel free to contact us again.
Kind Regards,
Ash
“The setup guide didn’t match the product. Ie it said to press the big red button that isn’t on the wrist band. However customer service on the phone was prompt, and explained all the step we needed to go through to test the alarm.”
“I purchased the pendant that plugs into the main not the telephone, it worked well. Then I tried the gps pendant the first one didn’t work and the second pendant was not much better it only worked well at home this was due to our patchy signals. . Both those have been returned.”
“Dear Sirs, I am extremely pleased with my Lifeline fall detector. I had to return part of it but have had it very quickly replaced by your very polite helpful staff who also guided me through the programming. Thank you, Julia Platts”
“Very friendly and extremely helpful polite service Well done to you all and thank you so much, I now feel my dad is in safe hands should he need help in an emergency and we are not around, what a wait off our shoulders. Thank you all”
“I will be pleased too write a review when I receive a watch I can wear!!! Both the watches you sent me have the buckle side of the strap round the wrong way !! I have returned one for your comments .If I cou!d take it off and turn it around I would but its too tight.I await your reply and hopefully awatch I can wear Regards. Pat Bonwick”
Dear Patricia,
Thank you for leaving a review today.
I am sorry to hear that you are having continued issues with your Lifeline24 Alarm Equipment. I have arranged for a member of our Customer Service Team to get in touch with you to arrange something more suitable.
If you require any further assistance, please do feel free to contact us again.
Kind Regards,
Ash
“Appalled with such a large increase of 40% per month for my parents alarm(21.91 to 30.58).
No notification about increase just taken on my recurring CC”
Good Morning,
Thank you for leaving a review today.
I am sorry to hear of this recent increase on your renewal. To resolve this matter for you, I have arranged for a member of our Customer Relations Team to contact you to discuss your renewal in greater detail.
Additionally, I have frozen the renewal price on your account to £21.91 and added a month of free service.
If you have any further questions or queries, please feel free to contact us again.
Kind Regards,
Ash
“I am very pleased with the Lifeline 24. I have extremely sensitive itchy skin and was a bit concerned that it would aggravate this but in fact it is very comfortable on my wrist and very lightweight so that I am quickly getting used to it and after only a week hardly notice that it is there.”
“I had a bad fall in the garden and couldn’t get up It left me tromotised and I lost my confidence The lifeline has restored my confidence
Many thanks
Catherine”
